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- Tasks: Be the go-to person for customer support, managing calls and scheduling service jobs.
- Company: Join Uniphar, a leading provider of innovative medical technologies with a global presence.
- Benefits: Enjoy hybrid work options and a supportive team environment focused on growth.
- Why this job: Make a real impact in healthcare while developing your skills in a dynamic setting.
- Qualifications: 2 years in customer care, strong communication skills, and a knack for teamwork required.
- Other info: This is a fixed-term contract role with opportunities for professional development.
The predicted salary is between 30000 - 42000 £ per year.
Service Support Administrator (Fixed Term Contract)
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Role Title
Service Support Administrator (Fixed Term Contract)
Reports To
Service Support Manager
Location
Wildflower Way, Boucher Road, Belfast, BT12 6TA
Uniphar – Who We Are
With 3,000+ employees across Ireland, the UK, Europe, MENA, and the U.S., Uniphar partners with 200+ top pharmaco-medical manufacturers, delivering specialised, tech-enabled solutions through its three divisions: Medtech, Supply Chain & Retail, and Pharma.
This opportunity sits within Cardiac Services / Uniphar Medtech, a dedicated division focused on delivering innovative medical technologies and solutions.
Key Duties And Responsibilities
This Job Profile is not an exhaustive list of duties for the position holder. It does, however, provide an indication of the main duties and responsibilities of the position.
- Meet and exceed customer expectations as the first internal point of contact for the customer
- Proactive Management of Customer Relations
- Manage and respond to a high volume of customer calls/emails in a professional & timely manner
- Plan and coordinate the scheduling of service jobs, including breakdowns, preventative maintenance visits and provision of loan devices with Customers and Engineering team
- Booking-In of equipment for repair/service in our workshop
- Communicate progress/status of service jobs to customer
- Coordinate manufacturer repairs as required (obtain RMA, approve repair and issue purchase order)
- Record and analyse customer satisfaction using feedback procedures
- Provide Quotations for repairs/callouts/spare parts to customers in a timely manner and to a professional standard
- Manage customer invoicing in a timely manner, promptly resolving invoice queries
- Sales Order Processing for spare parts
- Purchasing of Spare Parts from suppliers/manufacturers
- Support the management of Service Contracts with customers including contract quotation & renewals, contract setup and scheduling of PM visits
- Support the Sales Tender Process by providing service inputs to Tender Responses
- Work in a team-based manner (team members are based in our Belfast, Dublin and Manchester offices and cross-support is required)
- Actively contribute to a very positive team environment
- Partner with Service Engineering, providing required admin support
- Attend and be a valued contributor to Service Department meetings as required
- Participation in process improvement projects
- Other duties that may be assigned from time to time
The successful candidate will be required to update their knowledge and skills to fit the changing requirements of the role. Therefore, this Job Description is an outline of the current broad areas of responsibility and accountability and should not be regarded as a comprehensive listing. It will be reviewed and updated in line with future needs.
Role Requirements
- Minimum 2 years\’ direct experience in a Service Support / Customer Care role preferably in a medical device / healthcare environment
- Third level qualification whilst not a pre-requisite would be an advantage
- Demonstrates a strong Customer Orientation, delivering an exceptional service, in order to meet and exceed our customer expectations
- Effective Communicator: Professional and excellent verbal and written communication skills. Excellent interpersonal skills
- Results Orientation: Demonstrates the ability to achieve tangible and measurable results. Makes and Meets Commitments
- Team player: Actively contribute to the development of a positive team environment, demonstrating a flexible approach
- Attention to Detail: Ensures that work is executed accurately and completely, paying close attention to the detail
- Good analytical skills to help drive process improvements
- Demonstrates excellent organisational skills with the ability to prioritise in a busy environment with competing demands
- Good administrative and IT/computing skills with experience in using Microsoft Office suite (Outlook, Word and Excel are essential), also familiarity with using an ERP system. SAP, Microsoft Dynamics, Navision, Service Max or Sales Force would be an advantage
- Demonstrates energy, real initiative and ability to work independently
- Flexible to adapt to changing situations
- Although this is a hybrid role (following probation period), candidates should have the ability to work remotely from own home should this become necessary due to unforeseen emergency situations such as the COVID-19 Pandemic
Why work with us
Our core values, titled our Medtech Mindset, guides our culture and work environment:
- We Go Forward Together: We operate as a unified team, leveraging diverse specialties to make swift, collaborative decisions and embrace progress over perfection
- We Take Our Business Seriously: We prioritise compliance and risk management to ensure the best outcomes for our patients and partners, supported by our innovative portfolio and commitment to sustainability
- We Deliver Exceptional Results: We focus on quality, customer satisfaction, and commercial success to achieve outstanding results for our patients, customers, and business
If you have similar values and are passionate about making a meaningful impact, we invite you to join our team and help us drive forward together.
Seniority level
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Seniority level
Associate
Employment type
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Employment type
Contract
Job function
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Job function
Customer Service
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Industries
IT Services and IT Consulting
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Service Support Administrator (Fixed Term Contract) employer: Uniphar Medtech
Contact Detail:
Uniphar Medtech Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Support Administrator (Fixed Term Contract)
✨Tip Number 1
Familiarise yourself with the medical device and healthcare industry. Understanding the specific challenges and customer expectations in this field will help you stand out during interviews.
✨Tip Number 2
Brush up on your communication skills, both verbal and written. As a Service Support Administrator, you'll be the first point of contact for customers, so being able to convey information clearly and professionally is key.
✨Tip Number 3
Showcase your ability to work in a team environment. Highlight any previous experiences where you've collaborated with others, especially in a remote or hybrid setting, as this role requires cross-support with team members in different locations.
✨Tip Number 4
Demonstrate your attention to detail and organisational skills. Be prepared to discuss how you've managed multiple tasks or projects simultaneously, as this role involves handling a high volume of customer interactions and service scheduling.
We think you need these skills to ace Service Support Administrator (Fixed Term Contract)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in service support or customer care, especially in a medical device or healthcare environment. Use specific examples to demonstrate your skills in communication, organisation, and customer orientation.
Craft a Strong Cover Letter: Write a cover letter that reflects your understanding of the role and the company. Mention how your values align with Uniphar's Medtech Mindset and provide examples of how you've delivered exceptional customer service in previous roles.
Highlight Relevant Skills: In your application, emphasise your IT skills, particularly with Microsoft Office and any ERP systems you are familiar with. Mention your attention to detail and ability to manage multiple tasks effectively, as these are crucial for the role.
Show Enthusiasm: Convey your passion for the role and the impact you wish to make within the team. Employers appreciate candidates who are genuinely excited about the opportunity and can contribute positively to the work environment.
How to prepare for a job interview at Uniphar Medtech
✨Showcase Your Customer Service Skills
As a Service Support Administrator, you'll be the first point of contact for customers. Be prepared to discuss your previous experiences in customer service, highlighting how you've managed high volumes of calls and emails while maintaining professionalism.
✨Demonstrate Team Collaboration
This role requires working closely with team members across different locations. Share examples of how you've successfully collaborated in a team environment, especially in a remote or hybrid setting, to show that you're a team player.
✨Highlight Your Attention to Detail
Attention to detail is crucial in this position. Prepare to discuss specific instances where your meticulousness has led to successful outcomes, whether in managing customer inquiries or processing service jobs.
✨Familiarise Yourself with Relevant Software
Knowledge of Microsoft Office and ERP systems is essential. Brush up on your skills with Outlook, Word, and Excel, and if possible, gain a basic understanding of systems like SAP or Salesforce to demonstrate your readiness for the role.
