EAP Program Associate in Uxbridge

A pivotal role within each Client EAP Program team, the role of Program Associate supports the Program Manager, Program Director and wider cross functional team with all aspects of the day to day functioning of the EAP Program. The Program Associate will be a key point of contact for clients on a day to day basis and will interact regularly with the cross functional team to ensure all program metrics remain on track. This role provides the opportunities to learn the fundamentals of EAP Program management for individuals looking to progress into a Program Management role or develop their careers within the wider Uniphar Pharma business.

Responsibilities

• Maintaining and updating project plans and ensuring the Program is running to time and schedule.
• Undertakes all aspects of Client onboarding administration liaising with colleagues in quality, finance and legal to ensure all activities are in place prior to program go live.
• Organizes weekly client calls including working with the Program Manager to set clear meeting agendas, note taking and timely provision of minutes and actions to clients.
• Supports with day to day client queries and escalates and follows up internally to ensure appropriate and timely answers are provided.
• Works closely with the Program co-ordinator team to track and understand the status of HCP enquiries, requests and orders. Is able to provide weekly updates to Clients during weekly meetings.
• Tracking of all monthly reporting, inventory and maintains budget forecast for provision to clients.
• Produces monthly reports for clients aside the Program Manager.
• Supports client invoicing at end of month.
• Deputizes for Program Manager in periods of absence or leave.

Candidate Requirements

• Educated to degree level ideally in a life sciences discipline.
• Competent with Microsoft Office and able to easily navigate PowerPoint, Excel and Word.
• Good written and communication skills and capable of independently managing straightforward communications with clients.
• A desire to build a career within the Pharmaceutical industry and a keenness to learn the basis of the interesting yet sometimes complex world of Expanded Access.
• Must be able to undertake reasonable levels of travel to satisfy internal requirements and client requirements.

Culture at Uniphar

We have a People First approach, we do the right thing and take a stand for our people. We foster a strong Entrepreneurial Spirit where Adaptability, Commitment & Resilience is embodied in our way of working. We have a Common Purpose that connects our diversified businesses and people. Finally, Trust is at the heart of how we operate.

How We’d Like To Work Together

As we are a global team, there is flexibility to be based in one of Uniphar’s offices or work from home. There may be a need for face to face meetings in other locations, as needed. There may also some flexibility required in order to interact with colleagues or clients in their time zones (i.e. it’s not a ‘9 to 5’ type of job). In return, you will be joining an environment that understands how intertwined work and life have become - and both the benefits and challenges that brings - and therefore offers a flexible, progressive way of supporting it through our Hybrid Working philosophy.

Please note that Uniphar is an equal-opportunity employer; we do not discriminate and welcome all responses.