At a Glance
- Tasks: Administer and enhance ServiceNow ITSM modules while supporting users and managing platform performance.
- Company: Join a leading tech firm focused on innovative IT solutions in the UK & Ireland.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on continuous learning and development.
- Why this job: Be part of a dynamic team that drives impactful IT service management improvements.
- Qualifications: 2+ years as a ServiceNow Administrator with strong problem-solving skills.
The predicted salary is between 40000 - 50000 £ per year.
Role Overview
Administer and configure core ITSM modules, manage user roles and access controls, and maintain platform performance. Collaborate with the Architect and consultancy partner on platform enhancements. Provide end-user support and training as needed.
What You Will Do
- Develop and maintain reports, dashboards, and scheduled data exports to support business operations and KPIs.
- Assist in CMDB population and maintenance.
- Troubleshoot issues and apply patches/upgrades.
Why It Might Be a Fit
Strong problem-solving and communication skills required. Ability to work independently and as part of a cross‑functional team.
Requirements
- 2+ years of experience as a ServiceNow Administrator
- ServiceNow Certified System Administrator (required)
- Strong understanding of ITSM processes and ServiceNow configuration
- Experience with ServiceNow Studio, Flow Designer, and basic scripting
- Proficiency in creating and managing reports, dashboards, and Performance Analytics indicators
- Familiarity with CMDB and asset management
ServiceNow Administrator (UK & Ireland) employer: Uniphar Group
Join a dynamic and innovative team as a ServiceNow Administrator, where you will thrive in a collaborative work culture that values problem-solving and continuous improvement. Our commitment to employee growth is evident through ongoing training opportunities and support for professional certifications, all while enjoying the vibrant atmosphere of the UK & Ireland. With a focus on work-life balance and a strong emphasis on teamwork, we offer a rewarding environment for those looking to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land ServiceNow Administrator (UK & Ireland)
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Uniphar Group values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Uniphar Group might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Uniphar Group!
✨Direct Apply to Uniphar Group
Let's not forget to apply directly through the Uniphar Group website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace ServiceNow Administrator (UK & Ireland)
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Uniphar Group.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Uniphar Group. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Uniphar Group
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
