At a Glance
- Tasks: Lead the commercial and technical operations of our service business in Great Britain.
- Company: Join Uniphar Medtech, a leader in medical technology services.
- Benefits: Competitive salary, career growth, and a dynamic work environment.
- Other info: Opportunity to work with a passionate team and drive operational excellence.
- Why this job: Make a real impact in healthcare by leading innovative service solutions.
- Qualifications: Experience in medical device servicing and strong leadership skills required.
The predicted salary is between 60000 - 80000 £ per year.
The GB Service Commercial & Technical Operations Manager holds responsibility for the commercial performance, strategic direction, and operational delivery of the Service business in Great Britain. This management role oversees the development of service revenue streams, commercial contract management, vendor partnerships, and end-to-end technical service operations. The role provides leadership to the GB technical service team, ensuring consistent operational excellence, customer satisfaction, and growth of the service business in alignment with Uniphar Medtech’s commercial objectives.
Key Responsibilities
- Strategic & Commercial Leadership
- Lead the commercial performance of the GB Service business, with responsibility for revenue generation, service profitability, and growth across maintenance contracts, installation services, and return to bench services.
- Contribute to development and lead the execution of the Cardiac Services/Uniphar Medtech Service strategy, including new service product offerings, pricing structures, and market expansion opportunities.
- Manage service contract lifecycle, including proposal development, negotiation, renewal, and KPI monitoring to maximise customer retention and long-term revenue.
- Build strong supplier and vendor partnerships to ensure competitive, reliable, and scalable service capability across all product portfolios.
- Operational & Technical Leadership
- Provide senior leadership to the technical service team, ensuring the team is resourced, trained, and structured to meet current and future operational demands.
- Oversee the delivery of installation, commissioning, maintenance, repair, and upgrade activities for medical devices and associated systems across GB.
- Ensure effective workforce planning, field-service efficiency, and performance management to achieve service delivery KPIs and customer expectations.
- Lead continuous improvement initiatives to enhance efficiency, service quality, and engineering capability.
- Governance, Quality & Compliance
- Ensure that GB service operations maintain full compliance with all relevant regulatory, safety, quality, and documentation standards.
- Responsibility for technical governance across the GB Service team, ensuring adherence to SOPs, service protocols, and quality management systems.
- Provide accurate, complete, and timely reporting on service performance, commercial indicators, customer issues, and operational risks.
- Customer & Stakeholder Engagement
- Serve as a senior customer-facing representative for GB Service, maintaining strong relationships with healthcare providers, procurement bodies, and commercial partners.
- Support the sales team with advanced technical expertise, collaborating in pre-sales activities, product demonstrations, and solution development.
- Act as the strategic point of contact for escalated customer issues, ensuring prompt resolution and long-term customer confidence.
Role Requirements
- RQF/NQF Level 5–6 qualification in Electrical/Electronic Engineering, Biomedical Engineering, Physics. Equivalent experience may be considered.
- Significant experience in servicing medical devices and/or clinical engineering environments, including complex installations and field-based technical support.
- Demonstrated experience in leading or developing technical or field service teams.
- Strong IT proficiency; IT-related qualifications or experience supporting medical IT systems will be an advantage.
- Full UK driving licence & eligibility to work in the United Kingdom.
- Excellent leadership, communication skills, customer engagement, and problem-solving skills, with the ability to influence at senior levels.
Service Commercial and Technical Operations Manager - UK in Northampton employer: Uniphar Group
Hickey's Pharmacy is an exceptional employer, offering a supportive and dynamic work environment for Pharmacy Technicians in Ongar. With a strong focus on employee development, generous staff discounts, and unique benefits like long-service days and a refer-a-friend bonus scheme, we prioritise the well-being of our team while delivering outstanding healthcare to our community. Join us to be part of an award-winning, Irish-owned pharmacy group that values your contributions and fosters growth.
StudySmarter Expert Advice🤫
We think this is how you could land Service Commercial and Technical Operations Manager - UK in Northampton
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We think you need these skills to ace Service Commercial and Technical Operations Manager - UK in Northampton
Some tips for your application 🫡
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Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
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How to prepare for a job interview at Uniphar Group
✨Master the Case Study Game
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As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
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