At a Glance
- Tasks: Create competitive quotes and build strong relationships with customers and internal teams.
- Company: Join Uniphar Medtech, a dynamic company focused on growth and innovation.
- Benefits: Enjoy a supportive work environment with opportunities for professional development.
- Other info: Flexible work culture with a focus on collaboration and continuous improvement.
- Why this job: Make a real impact in healthcare by driving business growth and customer satisfaction.
- Qualifications: Strong analytical skills, effective communication, and a knack for negotiation.
The predicted salary is between 40500 - 49500 £ per year.
Based in our Macclesfield office and reporting to the Customer Service Manager, the ideal candidate will be a customer-oriented self-starter capable of contributing to a high-performance company.
The role requires effective engagement, collaboration, and relationship management with other enabling functions, our Heads of Sales and our Business Unit Leaders for each brand specialism.
Through the commercial partnership, the Quote Specialist (hereafter QS) will be required to nurture strong relationships with the sourcing teams within the NHS and all customers.
The successful candidate will demonstrate excellent external and internal customer focus throughout.
The QS will play a pivotal role in driving the growth and profitability of Uniphar Medtech by sustaining existing business, securing new business opportunities through continuous request for quote submissions and effectively managing contractual relationships.
Key Responsibilities
- Develop & execute competitive quotations by considering optimal product requirements and tailoring commercial considerations to suit each specific situation.
- Track all provided quotations and make adjustments as needed.
- Where possible implement pricing standards that keep our products competitive and maximise profit.
- Supporting the internal sales team across the UK with technical support as needed.
- Collaborate with the commercial team to gather necessary information and ensure alignment between customer needs and proposed solutions.
- Assessing incoming requests for quotations from customers, ensuring all necessary details and specifications are included.
- Maintain comprehensive records of quotations, pricing, and correspondence with customers for future reference and analysis
- Keep up to date with market trends, competitor pricing strategies, and industry developments to refine pricing and quotation approaches.
- Identify opportunities for process improvements in the quotation procedure to enhance efficiency, accuracy, and customer satisfaction.
- Produce regular reports on submitted quotations, analysing win/loss reasons and conversion rates
- Establish and maintain effective customer relationships to understand customer needs.
- Provide any necessary support to the commercial field sales during technical meetings with customers.
- Collaborate with various departments (i. e.. Tenders, Procurement and Customer Service) to ensure precise quotations and accurate leads
- Provide support to the Tenders Department as needed
- Demonstrate availability and a willingness to support various projects at the Med Tech level
- Continuously enhance request for quotations conversion and success rates by refining processes
Key Skill & Experience
- Exceptional negotiation, analytical, and strategic thinking skills
- Solid financial/commercial acumen with an analytical mindset
- Ability to communicate effectively with key stakeholders, develop and maintain strong working relationships, notably with our front-facing procurement customers within a hospital setting
- Proficient in Microsoft Office Suite, advanced Microsoft Excel knowledge is essential
- Delivery of measurable results, makes and meets Commitments
- Proven track record of achieving and exceeding set KPIs and targets
- Attention to Detail, ensuring work is executed accurately and completely
- Demonstrates energy, real initiative and ability to work independently
- Comfortable with ambiguity and flexible to adapt within a changing environment
- Demonstrate resourcefulness to deliver a high-quality service
- Sense of ownership for the assigned tasks
- Strong time management skills
- Previous experience of working with Navision or Microsoft Business Central, an advantage
- Fluent in English both written and oral
- #cardiacservices
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Quote Specialist Uniphar Medtech UK Ltd in Manchester employer: Uniphar Group
Hickey's Pharmacy is an exceptional employer, offering a supportive and dynamic work environment for Pharmacy Technicians in Ongar. With a strong focus on employee development, generous staff discounts, and unique benefits like long-service days and a refer-a-friend bonus scheme, we prioritise the well-being of our team while delivering outstanding healthcare to our community. Join us to be part of an award-winning, Irish-owned pharmacy group that values your contributions and fosters growth.
StudySmarter Expert Advice🤫
We think this is how you could land Quote Specialist Uniphar Medtech UK Ltd in Manchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Uniphar Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Uniphar Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Quote Specialist Uniphar Medtech UK Ltd in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Uniphar Group:Your cover letter is your chance to shine! Tell us why you want to work at Uniphar Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Uniphar Group!
How to prepare for a job interview at Uniphar Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
