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- Tasks: Deliver exceptional customer service and support the sales team in a dynamic environment.
- Company: Join Durbin, part of the Uniphar Group, a leader in international medicine supply.
- Benefits: Full-time permanent role with competitive pay and opportunities for growth.
- Why this job: Make a real difference by ensuring customers receive vital medicines globally.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Collaborative team atmosphere with a focus on professional development.
The predicted salary is between 30000 - 42000 £ per year.
This is a customer service role, focused on ensuring consistent exemplary customer experience is provided to our International customers. Working with the sales team, the Customer Service Representative will through urgency, quality and reliability deliver value to our customers in need of access to medicines on a global scale enabling Durbin, Part of the Uniphar Group to become the number 1 supplier of choice for International Sales/Exports via our UK Head office.
Key Outcomes
- Supporting the sales team to provide a best-in-class customer experience, while aligning to business strategies and objectives with a focus on maximising value within Key Markets.
- Ensure customer orders are managed appropriately within specified SLA.
- Establish a working relationship with the Procurement and sales teams.
- Monitor backorders and track shipments where required so we can ensure high customer service expectations are met.
- Collaborating with internal divisions to ensure all relevant paperwork and documentation is in place to comply with GDP practices whilst supporting and driving all regulations in force relating to the supply of medicines and medical devices.
- Supporting product set up’s on ASC, following guidelines on product set up’s, and managing master data.
- Support on setting up new customers including annual validation, following through with QA and Finance.
- Any other duties that may arise relating to the support of the role.
Customer Services Representative in London employer: Uniphar Group
Contact Detail:
Uniphar Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Representative in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at Durbin or similar companies. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by researching common customer service scenarios. Think about how you'd handle tricky situations and be ready to share your experiences. We want to see your problem-solving skills in action!
✨Tip Number 3
Show off your passion for customer service! During interviews, let us know why you love helping customers and how you can contribute to making their experience exceptional. Your enthusiasm can be a game-changer.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Durbin.
We think you need these skills to ace Customer Services Representative in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Services Representative role. Highlight your experience in customer service and any relevant skills that align with our focus on providing an exemplary customer experience.
Showcase Your Communication Skills: Since this role involves working closely with sales teams and customers, it's crucial to demonstrate your communication skills. Use clear and concise language in your application to show us you can convey information effectively.
Highlight Team Collaboration: We value teamwork at StudySmarter, so be sure to mention any experiences where you've successfully collaborated with others. This could be in previous jobs or projects where you worked alongside different departments.
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way for us to see your application and get you into the process as quickly as possible!
How to prepare for a job interview at Uniphar Group
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service, especially in a healthcare context. Be ready to discuss how you would handle various customer scenarios, focusing on urgency and reliability, as these are key to the role.
✨Familiarise Yourself with the Company
Do some research on Durbin and the Uniphar Group. Understand their mission, values, and the specific challenges they face in international sales and exports. This will help you tailor your answers and show genuine interest.
✨Prepare for Team Collaboration Questions
Since this role involves working closely with sales and procurement teams, think of examples from your past experiences where you successfully collaborated with others. Highlight your communication skills and ability to build relationships.
✨Showcase Your Attention to Detail
Given the importance of compliance and documentation in this role, be prepared to discuss how you ensure accuracy in your work. Share specific examples of how you've managed paperwork or tracked shipments effectively in previous positions.