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- Tasks: Manage customer orders, logistics, and reporting for healthcare programs.
- Company: Join a leading pharmaceutical company focused on excellence in service delivery.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Why this job: Make a difference in healthcare while developing your skills in a dynamic environment.
- Qualifications: Experience in customer service or sales, preferably in the pharmaceutical industry.
- Other info: Be part of a supportive team with a focus on compliance and efficiency.
The predicted salary is between 30000 - 42000 £ per year.
The Customer Service Support Executive will be responsible for the efficient operational delivery of the Uniphar Expanded Access Programs for Healthcare Professionals (HCPs) and Bespoke Distribution services. This role involves managing a range of activities within the program’s scope to ensure compliance, efficiency, and excellence in service delivery.
Responsibilities
- Sales Order Processing: Process sales orders through the ERP system.
- Logistics Coordination: Liaise with clients, customers and the warehouse team to ensure proper picking, packing, and shipping of orders, including providing necessary shipping documentation.
- Courier and Shipment Management: Complete bookings with couriers for collection and delivery, ensuring timely and compliant delivery. Oversee the receipt of products under required storage and temperature conditions.
- Reporting and Metrics: Assist with generating client reports on program and performance metrics and provide updates on order tracking, stock records, deliveries.
- Invoicing and Financial Coordination: Issue invoices for product orders, monthly activities etc and support the update of costs for the billing process.
- Reconciliation of Accounts: Liaise with internal finance teams for the reconciliation of overdue accounts and monitor incoming invoice payments.
- Administrative and Project Support: Assist with various administrative tasks, project coordination, and other duties as required by management.
Candidate Requirements
- Experience: Previous experience within the pharmaceutical industry is preferred. Proficient in Microsoft Outlook & Excel (Intermediate level). Proven experience as a telesales representative or other sales/customer service role. Good knowledge of relevant computer programs (e.g. CRM Software) and telephone systems.
- Skills: Strong attention to detail. Ability to follow comprehensive processes and adhere to rules. Ability to thrive in a highly regulated environment. Flexible and adaptable to change. Excellent verbal and written communication skills. Team player with a highly motivated attitude. Support wider team in monitoring performance against agreed budgetary targets. Develop a comprehensive knowledge of the overall portfolio and Uniphar offering. Ensure all customer details are up to date across the company systems.
Customer Service Support Executive in London employer: Uniphar Group
Contact Detail:
Uniphar Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Support Executive in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the pharmaceutical industry and let them know you're on the hunt for a Customer Service Support Executive role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your knowledge of the Uniphar Expanded Access Programs. Show us that you understand the importance of compliance and efficiency in service delivery, and how you can contribute to that excellence.
✨Tip Number 3
Don’t forget to showcase your skills with Microsoft Outlook and Excel during interviews. We want to see how you can leverage these tools to manage sales orders and reporting effectively. Bring examples of how you've used them in past roles!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining our team and contributing to our mission.
We think you need these skills to ace Customer Service Support Executive in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any relevant experience in customer service or the pharmaceutical industry, as this will catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Customer Service Support Executive role. Be sure to mention your attention to detail and ability to thrive in a regulated environment.
Showcase Your Tech Skills: Since proficiency in Microsoft Outlook and Excel is key, don’t forget to mention your experience with these tools. If you’ve used CRM software before, give us the details – we love to see that!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Uniphar Group
✨Know Your Stuff
Before the interview, make sure you understand the role inside out. Familiarise yourself with the Uniphar Expanded Access Programs and how they operate. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Skills
Highlight your experience in customer service and any relevant roles you've had in the pharmaceutical industry. Be ready to discuss specific examples of how you've handled sales order processing or logistics coordination in the past.
✨Be Detail-Oriented
Since attention to detail is crucial for this role, prepare to demonstrate how you've successfully managed tasks that require precision. You might want to share a story about a time when your attention to detail made a significant difference in your work.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, company culture, or the specific challenges the Customer Service Support Executive faces. This shows your enthusiasm and helps you gauge if the company is the right fit for you.