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- Tasks: Lead customer engagement strategies and manage key accounts for Uniphar Group.
- Company: Uniphar Group is a dynamic healthcare services business with a global presence.
- Benefits: Enjoy a full-time role with opportunities for growth and innovation in a supportive environment.
- Why this job: Join a mission-driven team focused on transforming healthcare through digital engagement and insights.
- Qualifications: Experience in pharmaceutical sales and a strong understanding of digital marketing strategies required.
- Other info: This role offers the chance to work with top pharma brands and make a real impact.
The predicted salary is between 72000 - 100000 £ per year.
Overview
Head of Customer Engagement role at Uniphar Group. The Head of Customer Engagement will manage a major key account and help to drive customer engagement across the client and Uniphar teams.
Responsibilities
- Working with the sales managers at the account to make sure that the team are fully supported.
- Managing the Project Manager for the account who primarily has a pastoral role for the team and who looks after all of the Uniphar administration relating to them. The PM also has a role in helping with data insights and CRM management and reporting.
- To work with the main stakeholders at the account to help to manage anything Uniphar related.
- To work with our internal teams to help to manage any areas of the business relating to the account. This primarily includes customer engagement, digital strategy, data insights and CRM management.
Additional Accounts
Working as part of an integrated division, the Head of Customer Engagement will be responsible for the creation and development of systems and processes to aid our client’s people and digital transformation strategy. This role will build and nurture commercial and engagement solutions, which will retain and develop our client’s and internal needs and ultimately cultivate and deepen our connections and relationships. The role will also establish developed technologies that drive our customer engagement transformation process within the client organisation. And translate client business objectives and brand strategies into an effective program that leverages both in-person and digital channels and technologies.
The Purpose
Everything we do is to support our overall business mission, which is driving an intelligent, insights-driven sales organisation that ultimately helps healthcare companies to optimise their brands. We partner and provide services that underpin insight, intelligence and technology. Fostering a 360 degree approach and always looking at ways to be innovative and effective to an evolving market.
The Head of Customer Engagement’s role will deliver towards our company purpose by:
- Translating clients’ business objectives and brand strategies into an effective program that leveraging in person, digital channels and technologies.
- The role will support the leadership and development of Uniphar systems and processes to deliver Customer Engagement Solutions to current and new clients.
Responsibilities
- Programme Design & Third-Party Company Integration
- Customer targeting and segmentation.
- Defining the optimal mix of In-Person and Tailored-Remote engagement solutions.
- Establishing rules of engagement with partner providers.
- Establishing and managing Service Level Agreements.
- Customer Journey Mapping and definition.
- Identify all In-Person touchpoints
- Identify all follow up activities.
- Leading the integration with Data Insights and Ai-Engage team for systems build.
- Testing of the dashboards and Ai-Engage system.
- Programme Management & Governance
- Programme set up.
- Compliance & Data Processing lead
- Lead Data processing policy and define systems requirements.
- Client Engagement / Leadership
- Leadership of all third-party project leads.
- Leadership of Engagement Specialist Team (current KAMs / PKAMs)
- Undergo any other reasonable task requested
- Programme Orchestration
- Establishing and ensuring adherence to SOPs
- Developing and monitoring KPIs vs. SOP and agreed activities.
- Data and insight sharing
- Integration of channels
- Orchestration of customer experience / journey
- Production of monthly insight reports and recommendations.
Overview
- Leading-edge knowledge of the current digital marketing tools.
- Experienced Pharmaceutical sales manager.
- Strong digital thinking to multidisciplinary teams developing integrated marketing and in person sales strategies.
- A deep understanding of changing HCP needs/requirements in engaging with Pharma in an increasingly digital world.
- Able to match theory with real-world experience, and a pragmatic approach to getting things done.
- Ability to deliver results through others and lead complex groups to action.
Candidate Requirements
- Experience working as a Pharmaceutical Sales Manager
- Understanding of how digital strategy is developed to engage with HCP’s
- Knowledge of the NHS / HCP stakeholder environment
- The presence and confidence to operate at up to board level within Client stakeholders.
- Leadership skills and stakeholder management to drive delivery across a matrix organisation.
- An entrepreneurial approach, with great people skills and calmness under pressure
- Exceptional communications, presentation and influencing skills.
- Personal qualities of enthusiasm, tenacity, charm, lots of energy and a good sense of humour
- Strong verbal communication skills for articulating ideas to colleagues and clients
- Excellent written communication skills for producing high quality content.
- Attention to detail and accuracy.
- The ability to work independently and flexibly.
- The capacity to prioritise and work across multiple projects.
- The ability to work as part of a team.
- Organisational skills with the ability to deliver a high volume of quality work.
- Creative skills for contributing new and innovative ideas.
- The ability to work well under pressure and meet deadlines.
- Networking and analytical skills
- Knowledge of existing and emerging CRM and digital tools
- Excellent IT skills.
Uniphar Background
Uniphar Group is a rapidly expanding diversified healthcare services business with a global footprint and a proud heritage in Ireland. Since Uniphar became a publicly listed company in 2019, the Group has grown organically and through a series of strategic acquisitions, which continue to strengthen Uniphar’s international reach. With a workforce of more than 3,000 spread across Ireland, United Kingdom, Mainland Europe, MENA and the USA, Uniphar is a trusted global partner to pharma and medtech manufacturers, working to improve patient access to medicines and treatments around the world.
Uniphar provides outsourced and specialised services to its clients, leveraging the strong relationships with 200+ of the world’s best known pharmaco-medical manufacturers across multiple geographies, enabled by our cutting-edge digital technology and our expert teams. Uniphar is organised into three key divisions: Uniphar Supply Chain & Retail, Uniphar Medtech and Uniphar Pharma
Uniphar Pharma
Pharma is a global division operating across US, Europe, APAC and MENA, bringing a range of pharma services to manufacturers across the product life cycle. We leverage this platform to provide unlicensed medicines, or medicines that are otherwise difficult to source. In addition, we commercialise launch and established brands to HCPs on behalf of pharmaceutical clients across the globe. The core to this division is providing equitable access to medicines globally.
Seniority level
- Director
Employment type
- Full-time
Job function
- Business Development and Sales
Industries
- Pharmaceutical Manufacturing
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Head of Customer Engagement employer: Uniphar Group
Contact Detail:
Uniphar Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Customer Engagement
✨Tip Number 1
Network with professionals in the pharmaceutical and healthcare sectors. Attend industry events, webinars, or conferences where you can meet potential colleagues or stakeholders. Building these connections can give you insights into the company culture and expectations.
✨Tip Number 2
Familiarise yourself with Uniphar Group's recent projects and initiatives. Understanding their current strategies and challenges will help you tailor your discussions during interviews, showcasing your knowledge and enthusiasm for the role.
✨Tip Number 3
Demonstrate your leadership skills by sharing specific examples of how you've successfully managed teams or projects in the past. Highlight your ability to drive engagement and collaboration across different departments, as this is crucial for the Head of Customer Engagement role.
✨Tip Number 4
Stay updated on the latest digital marketing tools and trends in the pharmaceutical industry. Being knowledgeable about emerging technologies will not only impress your interviewers but also show that you're proactive and ready to lead digital transformation efforts.
We think you need these skills to ace Head of Customer Engagement
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer engagement, digital strategy, and pharmaceutical sales. Use specific examples that demonstrate your leadership skills and ability to manage complex projects.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Head of Customer Engagement role at Uniphar Group. Discuss how your background aligns with their mission and how you can contribute to their customer engagement transformation process.
Showcase Your Communication Skills: Given the importance of communication in this role, ensure your application reflects your strong verbal and written communication skills. Use clear, concise language and provide examples of how you've effectively communicated with stakeholders in the past.
Highlight Your Digital Expertise: Since the role requires knowledge of digital marketing tools and CRM systems, mention any relevant experience you have with these technologies. Discuss how you've used data insights to drive customer engagement and improve processes in previous roles.
How to prepare for a job interview at Uniphar Group
✨Understand the Role Thoroughly
Before the interview, make sure to read the job description carefully. Understand the key responsibilities and how they align with your experience. Be prepared to discuss how your background in pharmaceutical sales and digital strategy can contribute to customer engagement.
✨Showcase Leadership Skills
As the Head of Customer Engagement, you'll need strong leadership abilities. Prepare examples from your past experiences where you've successfully led teams or projects. Highlight your ability to manage stakeholders and drive results across a matrix organisation.
✨Demonstrate Digital Savvy
Given the emphasis on digital transformation in the role, be ready to discuss your knowledge of current digital marketing tools and CRM systems. Share specific instances where you've implemented digital strategies that improved customer engagement or sales outcomes.
✨Prepare Insightful Questions
At the end of the interview, you’ll likely have the chance to ask questions. Prepare thoughtful questions about Uniphar's approach to customer engagement and how they measure success. This shows your genuine interest in the role and the company.