At a Glance
- Tasks: Lead and manage innovative Expanded Access Programs in the pharma/biotech sector.
- Company: Dynamic company focused on improving patient access to medications.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Join a collaborative team with a focus on compliance and quality service.
- Why this job: Make a real difference in patients' lives while developing your leadership skills.
- Qualifications: Experience in project management and understanding of drug development processes.
The predicted salary is between 60000 - 80000 € per year.
The Expanded Access Program Manager is responsible for the successful delivery of assigned programs from award through to close-out, ensuring all client expectations are met or exceeded. Acting as the primary point of contact for pharmaceutical and biotech partners, you will lead cross-functional teams to design, implement, and manage Expanded Access and exclusive distribution programs in line with global regulatory and GDP requirements.
You will oversee all aspects of program operations, including contract management, onboarding of clients and products, process development, vendor oversight, performance tracking, and client reporting. This role requires strong leadership, strategic insight into drug development lifecycles, and the ability to identify opportunities to expand services within existing accounts. You will be accountable for delivering key performance indicators, maintaining compliance, and ensuring a best-in-class service for patients, clients, and internal stakeholders.
Main Responsibilities
- Entire life-cycle program delivery from program award to close out.
- Full accountability and responsibility for success of the program in accordance with client expectations.
- Be the primary point of contact for client companies with whom we partner for the provision of their Exclusive Access Programs (Expanded Access and exclusive distribution programs) and have overall accountability for program delivery.
- Lead a cross-functional program team comprising stakeholders across Uniphar Group for the design, implementation and delivery of EAPs.
- Upon award of the program ensure all necessary contracts and agreements (Master Services Agreements, Statements of Work, Quality Technical Agreements, Data Processing Agreements, Safety Data Exchange Agreements and others as required) are in place.
- Take full accountability for the deliverables and Key Performance Indicators committed to for the assigned program.
- Onboard the client, their manufacturer and product(s) within the relevant Uniphar Group companies.
- Be the advocate for assigned clients within Uniphar Group to ensure a best-in-class service is delivered throughout the program life cycle.
- Collaborate with internal teams including regulatory, supply chain, quality and technical to ensure client requirements are implemented into the program in line with global regulatory requirements.
- Design, write and implement program specific processes and be accountable for processes being followed by the project team.
- Management of third-party vendors who are responsible for delivery of a service for client programs.
- Maintain communication with the client, in line with the agreed program communication plan. This will include weekly and monthly meetings in addition to ad hoc communication.
- Manage scope changes throughout the program by receiving and understanding a request from the client, assessing contractual and operational implications and progressing as required with support from the internal cross-functional team.
- Have accountability for all program reporting requirements, at a time and frequency as agreed with the client.
- Delivery of Key Performance Indicators, including budgetary targets, as well as account relationship development objectives.
- Understand the client’s plans for the asset in the context of the drug development and launch process to be able to predict, plan and execute transitions within the program.
- Identify opportunities for developing new business from existing clients with the Uniphar Group capabilities in mind.
- To carry out the relevant GDP SOPs as instructed by the RP of the Company.
Key Requirements
- Leadership & Project Management: Proven ability to lead programs and manage complex projects.
- Pharma/Biotech Knowledge: Understanding of drug development lifecycles, regulatory requirements, and GDP (Good Distribution Practice).
- Client Relationship Management: Skilled at serving as the main point of contact, building trust, managing expectations, and identifying opportunities for growth.
- Operational Expertise: Experience in contract management, onboarding products/clients, process design, vendor oversight, and performance tracking.
- Regulatory & Quality Awareness: Ensure adherence to global regulations, quality standards, and internal Standard Operating Procedures (SOPs) through the management of a cross-functional team.
- Communication & Reporting: Excellent written and verbal communication skills; able to run client meetings, manage scope changes, and deliver clear reporting.
- Strategic Mindset: Capable of seeing the bigger picture, anticipating client needs, and aligning programs with long-term goals.
EAP Program Manager in England employer: Uniphar Group
At Uniphar Group, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. As an EAP Program Manager, you will benefit from our commitment to employee growth through continuous training and development opportunities, while working in a dynamic environment that prioritises patient care and client satisfaction. Our location offers a vibrant community and access to cutting-edge resources, making it an ideal place for professionals seeking meaningful and rewarding careers in the pharmaceutical and biotech sectors.
StudySmarter Expert Advice🤫
We think this is how you could land EAP Program Manager in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the pharma and biotech sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for interviews by researching the company and its recent projects. Understand their approach to Expanded Access Programs and think about how your skills can contribute. We want you to shine, so practice common interview questions and have your own ready to ask!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. We recommend mentioning something specific from the interview to make it personal.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always on the lookout for passionate candidates who are ready to make an impact in the EAP space!
We think you need these skills to ace EAP Program Manager in England
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the EAP Program Manager role. Highlight your experience in managing complex projects and your understanding of drug development lifecycles. We want to see how your skills align with what we’re looking for!
Showcase Your Leadership Skills:Since this role requires strong leadership, don’t shy away from sharing examples of how you’ve successfully led teams or projects in the past. We love to see candidates who can inspire and manage cross-functional teams effectively.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make your achievements stand out. We appreciate straightforward communication, just like we do with our clients!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Uniphar Group
✨Know Your Program Inside Out
Before the interview, make sure you thoroughly understand the Expanded Access Program and its lifecycle. Familiarise yourself with the key responsibilities mentioned in the job description, such as contract management and client onboarding, so you can confidently discuss how your experience aligns with these tasks.
✨Showcase Your Leadership Skills
As a potential EAP Program Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led cross-functional teams or managed complex projects. Highlight how you navigated challenges and ensured successful outcomes.
✨Understand Regulatory Requirements
Brush up on your knowledge of global regulatory requirements and Good Distribution Practices (GDP). Be ready to discuss how you’ve ensured compliance in previous roles, as this will show your understanding of the industry's standards and your ability to maintain quality throughout the program lifecycle.
✨Prepare for Client Relationship Scenarios
Since you'll be the primary point of contact for clients, think of scenarios where you've built trust and managed expectations effectively. Prepare to discuss how you would handle scope changes or client concerns, demonstrating your strategic mindset and operational expertise.
