Patient Support Agent ( Part time ) in Dunstable

Responsibilities

• Be the main point of contact for service referrals and day-to-day interactions and queries for specific patient support programmes.
• Ensure the provision of a continuous high level of customer service.
• Ensure material orders are managed and coordinated using SAP to ensure a timely and accurate delivery.
• Coordinate the delivery and dispensing of prescribed medications and associated ancillaries, involving close collaboration with various other departments.
• Accurately report details of Adverse Events, Product Complaints and/or Clinical Incidents as per company policy.
• Ensure complete accuracy at all times, minimising the impact of error.
• Prepare weekly, monthly, quarterly and annual reports and/or reviews as required.
• Work with internal departments/colleagues to resolve problems, facilitate solutions and enhance customer service offerings.
• Build and maintain strong working relationships with all relevant stakeholders.
• Update, review and approve Standard Operating Procedures, Work Instructions and Quality related documentation as required.
• Offer input and suggestions on how policies and procedures could be further developed/improved upon.
• Lead and participate in customer complaint investigations as required, including prompt and efficient follow-up.
• Acknowledge and understand the appropriateness to escalate as required.
• Participate in the implementation of induction and routine service training for new and existing employees.
• Contribute towards department objectives in line with the overall business strategy.
• Deliver and exceed on agreed targets as set by your line manager.
• Undertake day-to-day filing and general office administration.
• Perform any other duties as required based on company needs.

Uniphar Background

Uniphar Group is a rapidly expanding diversified healthcare services business with a global footprint and a proud heritage in Ireland. Since Uniphar became a publicly listed company in 2019, the Group has grown organically and through a series of strategic acquisitions, which continue to strengthen Uniphar’s international reach. With a workforce of more than 3,000 spread across Ireland, United Kingdom, Mainland Europe, MENA and the USA, Uniphar is a trusted global partner to pharma and medtech manufacturers, working to improve patient access to medicines and treatments around the world.

Culture at Uniphar

We have a People First approach, we do the right thing and take a stand for our people. We foster a strong Entrepreneurial Spirit where Adaptability, Commitment and Resilience is embodied in our way of working. We have a Common Purpose that connects our diversified businesses and people. Trust is at the heart of how we operate.

How We’d Like To Work Together

As we are a global team, there is flexibility to be based in one of Uniphar’s offices or work from home. There may be a need for face-to-face meetings in other locations, as needed. There may also be some flexibility required in order to interact with colleagues or clients in their time zones (i.e. it’s not a ‘9 to 5’ type of job). In return, you will be joining an environment that understands how intertwined work and life have become - and both the benefits and challenges that brings - and therefore offers a flexible, progressive way of supporting it through our Hybrid Working philosophy.

Please note that Uniphar is an equal-opportunity employer; we do not discriminate and welcome all responses.