Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage customer orders, logistics, and reporting for healthcare programs.
- Company: Join a leading pharmaceutical company focused on excellence in service delivery.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Why this job: Make a difference in healthcare while developing your skills in a dynamic environment.
- Qualifications: Experience in customer service or sales, preferably in the pharmaceutical industry.
- Other info: Be part of a supportive team with a focus on compliance and efficiency.
The predicted salary is between 30000 - 48000 £ per year.
The Customer Service Support Executive will be responsible for the efficient operational delivery of the Uniphar Expanded Access Programs for Healthcare Professionals (HCPs) and Bespoke Distribution services. This role involves managing a range of activities within the program’s scope to ensure compliance, efficiency, and excellence in service delivery.
Responsibilities
- Sales Order Processing: Process sales orders through the ERP system.
- Logistics Coordination: Liaise with clients, customers and the warehouse team to ensure proper picking, packing, and shipping of orders, including providing necessary shipping documentation.
- Courier and Shipment Management: Complete bookings with couriers for collection and delivery, ensuring timely and compliant delivery. Oversee the receipt of products under required storage and temperature conditions.
- Reporting and Metrics: Assist with generating client reports on program and performance metrics and provide updates on order tracking, stock records, deliveries.
- Invoicing and Financial Coordination: Issue invoices for product orders, monthly activities etc and support the update of costs for the billing process.
- Reconciliation of Accounts: Liaise with internal finance teams for the reconciliation of overdue accounts and monitor incoming invoice payments.
- Administrative and Project Support: Assist with various administrative tasks, project coordination, and other duties as required by management.
Candidate Requirements
- Experience: Previous experience within the pharmaceutical industry is preferred. Proficient in Microsoft Outlook & Excel (Intermediate level). Proven experience as a telesales representative or other sales/customer service role. Good knowledge of relevant computer programs (e.g. CRM Software) and telephone systems.
- Skills: Strong attention to detail. Ability to follow comprehensive processes and adhere to rules. Ability to thrive in a highly regulated environment. Flexible and adaptable to change. Excellent verbal and written communication skills. Team player with a highly motivated attitude. Support wider team in monitoring performance against agreed budgetary targets. Develop a comprehensive knowledge of the overall portfolio and Uniphar offering. Ensure all customer details are up to date across the company systems.
Customer Service Support Executive employer: Uniphar Group
Contact Detail:
Uniphar Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Support Executive
✨Tip Number 1
Network like a pro! Reach out to your connections in the pharmaceutical industry and let them know you're on the hunt for a Customer Service Support Executive role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for customer service roles and practice your responses. Highlight your attention to detail and ability to thrive in regulated environments, as these are key for this position.
✨Tip Number 3
Show off your skills! If you’ve got experience with ERP systems or CRM software, be ready to discuss how you’ve used them in past roles. This will demonstrate your capability to handle sales order processing and logistics coordination effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team and contributing to our mission of excellence in service delivery.
We think you need these skills to ace Customer Service Support Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Support Executive role. Highlight any relevant experience in the pharmaceutical industry and showcase your skills in sales order processing and logistics coordination.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your attention to detail and ability to thrive in a regulated environment, as these are key for us at StudySmarter.
Showcase Your Tech Skills: Since proficiency in Microsoft Outlook & Excel is a must, make sure to mention your experience with these tools. If you have experience with CRM software, don’t forget to include that too – it’ll give you an edge!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Uniphar Group
✨Know Your Stuff
Make sure you understand the ins and outs of the Customer Service Support Executive role. Familiarise yourself with the Uniphar Expanded Access Programs and how they operate. This will show your potential employer that you're genuinely interested and ready to hit the ground running.
✨Showcase Your Skills
Highlight your experience in sales order processing and logistics coordination. Be prepared to discuss specific examples where you've successfully managed orders or liaised with clients. This will demonstrate your ability to thrive in a regulated environment and your attention to detail.
✨Brush Up on Tech
Since proficiency in Microsoft Outlook, Excel, and CRM software is key, make sure you're comfortable using these tools. You might even want to practice generating reports or tracking orders to showcase your skills during the interview.
✨Communicate Clearly
Excellent verbal and written communication skills are essential for this role. Practice articulating your thoughts clearly and concisely. Consider preparing a few questions to ask the interviewer about the team dynamics or company culture to show your engagement.
