Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch IT support and manage client systems in a dynamic environment.
- Company: Join Uniphar, a rapidly growing global healthcare services business.
- Benefits: Competitive salary, career growth, and a supportive team atmosphere.
- Why this job: Make a real difference in healthcare while developing your tech skills.
- Qualifications: 3+ years in technical support with strong Windows knowledge and communication skills.
- Other info: Work with cutting-edge technology in a diverse, international team.
The predicted salary is between 36000 - 60000 £ per year.
IT Administrator & Technical Support role at Uniphar | Access
Overview: The role involves providing mostly Windows desktop support to a global and diverse user base. You will be a self-starter, self-assured, and work with a friendly, experienced team to deliver high quality 1st/2nd line support.
Responsibilities
- Provide 1st/2nd Line incident handling via telephone and/or desktop visit
- Use of ServiceDesk system to log requests and adhere to existing SLA
- Ownership of Onboarding life cycle (Technical)
- Client system configurations and hardware including networking
- System backup operations
- Patch management
- Endpoint Health state monitoring
- Effective document writing. Creating/ updating technical documents and procedures
- Third party vendor management
Essential Skills And Experience
- Excellent verbal and written communications
- Strong organisational skills and time management
- Ability to work independently and as part of a team
- 3+ years commercial experience within a technical client facing environment
- Excellent working knowledge & experience of Windows 10 & 11
- Microsoft Office Product Suites
- Office 365 Business
- Microsoft AD Administration including Group Policies
- Microsoft Teams
- LAN/ WAN/ WI-FI (802.1x) fundamentals
- Windows Device Patching Management
- Microsoft Intune, AutoPilot
- MDT Microsoft Deployment Services
- Windows BitLocker or equivalent
- Remote Client Support Zoho Assist
- VOIP Telephony / Mobile Phone deployment
- Mobile device management
- Antivirus/ Malware Endpoint protection
- Asset Management and Tracking
- ManageEngine ServiceDesk Plus
- Veeam Backups, Veritas Backup Exec
- Managed Secure Print Services (PaperCut MF)
- Exposure to Cloud Services (MS Entra)
- Experience of Virtual Machines
- Experience in a regulated industry (Pharmaceuticals) would be advantageous
- Data protection & IT security principles are advantageous
- To carry out the relevant GDP SOPs as instructed by the RP of the Company.
Uniphar Background
Uniphar group is a rapidly expanding global healthcare services business with a proud heritage in Ireland. Since IPO in 2019, the group has grown both organically and through a series of strategic acquisitions, which continues to strengthen Uniphars international reach. With a workforce of close to 3000 employees spread across Ireland, United Kingdom, Netherlands, Nordics, and the USA, Uniphar is a trusted global partner to pharma and medtech manufacturers, working to improve patient access to medicines around the world. Uniphar provides outsourced and specialised services to its clients, leveraging the strong relationships with 200+ of the worlds best known pharmaco-medical manufacturers across multiple geographies, enabled by our cutting-edge digital technology and our highly expert teams. Uniphar is organised into three key divisions; Supply Chain & Retail, Commercial & Clinical Med Tech / Pharma; and Product Access.
Useful background sections such as old job listings or unrelated company details have been omitted to focus on the IT Administrator & Technical Support role responsibilities and qualifications.
#J-18808-Ljbffr
IT Administrator & Technical Support employer: Uniphar | Access
Contact Detail:
Uniphar | Access Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Administrator & Technical Support
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who might know someone at Uniphar. A friendly chat can sometimes lead to insider info or even a referral, which can give you a leg up in the application process.
✨Tip Number 2
Show off your skills! When you get the chance to speak with someone from the team, be ready to discuss your experience with Windows 10/11 and any relevant tools like Microsoft Intune or ServiceDesk systems. Real-life examples of how you've tackled tech issues will make you stand out.
✨Tip Number 3
Prepare for the interview by brushing up on common IT support scenarios. Think about how you'd handle specific incidents or challenges, especially in a regulated environment like pharmaceuticals. This will show you're not just knowledgeable but also ready to jump into action.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the Uniphar team and ready to contribute to their mission in healthcare.
We think you need these skills to ace IT Administrator & Technical Support
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your experience with Windows 10 & 11, Microsoft Office, and any other relevant tech skills. We want to see how you can bring your expertise to our team!
Tailor Your Application: Don’t just send a generic CV! Tailor your application to the IT Administrator & Technical Support role by mentioning specific responsibilities from the job description that you’ve tackled in the past.
Keep It Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured documents, so make sure your communication shines through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Uniphar | Access
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10 & 11, Microsoft Office, and the other tools mentioned in the job description. Be ready to discuss your experience with these systems and how you've used them in past roles.
✨Show Off Your Communication Skills
Since this role involves a lot of client interaction, practice explaining technical concepts in simple terms. You might be asked to demonstrate how you would handle a support call, so think about how you can convey information clearly and effectively.
✨Demonstrate Your Problem-Solving Skills
Prepare for scenario-based questions where you’ll need to showcase your troubleshooting abilities. Think of specific examples from your previous work where you successfully resolved issues, especially in a fast-paced environment.
✨Be Ready to Discuss Teamwork
This position requires both independent work and collaboration with a team. Have examples ready that highlight your ability to work well with others, as well as times when you took the initiative on your own.
