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- Tasks: Lead the reservations team and manage bookings for an exceptional guest experience.
- Company: Join Warwick Conferences at the prestigious University of Warwick.
- Benefits: Enjoy a competitive salary, generous holidays, and great perks like discounted sports membership.
- Why this job: Shape memorable experiences and drive revenue in a dynamic, supportive environment.
- Qualifications: Detail-oriented with strong leadership and customer service skills.
- Other info: Hybrid working model with opportunities for personal and professional growth.
The predicted salary is between 30000 - 40000 £ per year.
A fantastic opportunity has arisen for a Senior Reservations Coordinator to join our Sales & Events team at Warwick Conferences at the world leading University of Warwick.
Warwick Conferences is seeking a commercially astute and detail-driven Senior Reservations Coordinator to lead our bedroom reservations function, driving occupancy, rate performance and effective business mix across individual, group and university bookings.
Reporting to the Revenue Manager, you will contribute to the overall selling strategy of Warwick Conferences — ensuring effective yield management, accurate pricing across all channels, and strong collaboration with Sales and Events to convert opportunities into confirmed business.
Beyond revenue delivery, this role is pivotal in shaping the customer journey. As the first point of contact for many of our guests, you will ensure every booking interaction is handled with precision, professionalism and care. From data accuracy and system integrity to clear communication with Front of House, your attention to detail will underpin a smooth and exceptional guest experience.
In addition, you will lead and develop the reservations team, fostering a culture focused on service excellence, relationship building and revenue generation. This is a role for someone who understands that reservations is more than processing bookings — it is about protecting revenue, safeguarding the guest experience and delivering commercial performance through meticulous execution.
Working hours are Monday - Thursday 9am - 5pm, Friday 9am - 4pm. Hybrid working pattern Mon & Fri WFH, Tues, Weds, Thurs in the office.
Warwick Conferences offers a range of world-class meeting and conferences facilities in a lively and attractive destination. We’re proud to be part of the University of Warwick and located on its leafy green campus. An organisation that invests all its profits into social benefit – education for students, or world-leading research to improve lives globally.
Our mission is to ensure every Warwick Conferences customer is entirely delighted by their experience. The role of our dedicated team is to create lasting, memorable events that achieve everything our customers hope for and more. We have endless stories of how our people go the extra mile every day for our customers. Constantly on the look-out for any improvement to make, taking personal pride in their work and supporting each other to deliver their very best. Our entire team works together to deliver a unique experience for delegates, for every client.
Benefits include a competitive salary, generous holiday entitlement, attractive pension scheme, discounted sport membership and electric car scheme.
Senior Reservations Coordinator in Coventry employer: Uniperms
Contact Detail:
Uniperms Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Reservations Coordinator in Coventry
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and don’t be shy about letting people know you’re on the lookout for a Senior Reservations Coordinator role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for interviews by researching Warwick Conferences and understanding their mission. Show us that you’re not just interested in any job, but specifically in how you can contribute to creating memorable experiences for their customers.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills in detail management and customer service can drive occupancy and enhance the guest experience. We want to hear how you can make a difference right from the get-go.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at Warwick Conferences.
We think you need these skills to ace Senior Reservations Coordinator in Coventry
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Senior Reservations Coordinator role. Highlight your attention to detail, customer service experience, and any relevant achievements in revenue management.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re the perfect fit for our team. Share specific examples of how you've driven occupancy and improved guest experiences in previous roles. Show us your passion for service excellence!
Showcase Your Team Leadership Skills: Since this role involves leading a reservations team, don’t forget to mention your leadership style and any experience you have in developing team culture. We love candidates who can inspire and motivate others!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at Warwick Conferences!
How to prepare for a job interview at Uniperms
✨Know Your Numbers
As a Senior Reservations Coordinator, you'll need to demonstrate your understanding of occupancy rates and yield management. Brush up on key metrics related to reservations and be ready to discuss how you've used data to drive performance in previous roles.
✨Showcase Your Attention to Detail
This role is all about precision and accuracy. Prepare examples that highlight your meticulous nature, whether it's through managing bookings or ensuring data integrity. Be ready to explain how your attention to detail has positively impacted guest experiences.
✨Emphasise Team Leadership Skills
You'll be leading a reservations team, so think about your leadership style and how you foster a culture of service excellence. Share specific instances where you've motivated your team or improved collaboration, especially in high-pressure situations.
✨Understand the Customer Journey
Since you'll be the first point of contact for guests, it's crucial to convey your commitment to enhancing the customer journey. Prepare to discuss how you've previously ensured exceptional service and how you plan to uphold this standard at Warwick Conferences.