At a Glance
- Tasks: Manage customer accounts, drive sales growth, and build strong relationships.
- Company: Join Unipart, a leader in supply chain performance improvement.
- Benefits: Earn up to £32,750, enjoy 33 days holiday, and flexible benefits.
- Other info: Inclusive workplace that values diversity and supports your unique needs.
- Why this job: Make a real impact in a dynamic role with growth opportunities.
- Qualifications: Experience in customer account management, excellent communication, and problem-solving skills.
The predicted salary is between 35000 - 45000 £ per year.
Location - Crewe or Southport
Salary and Benefits - Up to £32,750 (depending on experience), plus 33 days holiday (including bank holidays), pension, life assurance, employee assistance programme, wellbeing support, and flexible benefits including cycle to work scheme.
About the Role
We are looking for an experienced Customer Account Manager to join our team based in either our Crewe or our Southport site. A hybrid working pattern is available and you will be required to travel to visit customers. Working as part of the Customer Engagement Team, you will take responsibility for renewing and maximising sales. Focused on account growth, you will form part of a team accountable for achieving specific targets for sales and gross margin as set out in our Corporate Plan and aligned to our strategic imperative of achieving margin accretive revenue growth.
You will be responsible for the implementation and ongoing sustainment of the Customer Engagement System including the development of the strategic account plan and management of the various governance processes which ensure that customer needs are met and exceeded throughout contract duration. Through effective relationship management, you will support the customer to deliver business objectives in the short, medium and long term. You will be responsible for driving account growth, managing key customer relationships, and overseeing sales activities for your allocated accounts.
As a Customer Account Manager, you will work closely with the Customer Engagement Manager to ensure customer satisfaction and contribute to the development and execution of strategies that enhance business growth, whilst proactively positioning for contract renewals and extensions. You will be responsible for maintaining regular customer interaction, managing and reporting on operational performance targets and achieving budgeted sales targets for nominated customers and achieving budgeted GM in line with our corporate plan and identifying opportunities to improve this.
About You
We are looking for someone with customer account management experience, ideally gained working within the Rail sector. You will have excellent customer service, selling and negotiation skills with exceptional communication and interpersonal skills enabling you to engage with people at varying levels within the organisation and externally. You will have the ability to make decisions and solve problems, taking ownership to initiate resolutions, always leading with a focus on continuous improvement. The role will also require a strong contract and commercial awareness. Organisational and time management capability are paramount to the success in this role. A good working knowledge of SAP is required, along with sound IT skills. Data analysis and good analytical skills are required to understand and interpret data.
About Unipart
We are a supply chain performance improvement partner. We Design, Make, Move, and Improve components in our customers’ supply chains, keeping their operations and assets moving and working better, for longer. Through our commitment to continuously driving operational efficiencies, we improve performance - saving time, cost, and carbon. Our ambition is to be the driving force behind efficient, resilient, and sustainable supply chains.
Equality, Diversity, and Inclusion
We believe that a great workplace is one where you can bring your whole self to work. Our recruitment process is designed to be accessible, inclusive, and based entirely on merit. We define merit through a combination of technical skills and the core behaviours that help our people thrive at Unipart. We welcome applications from everyone, regardless of background or circumstances. We are committed to a policy of equal opportunity that exceeds our statutory obligations under the Equality Act 2010 and subsequent legislation. Whether it’s your age, disability, neurodiversity, gender identity, family status, or any other characteristic that makes you ‘you’ - it is your talent and potential that we value most.
Adjustments for you: We want you to perform at your best. If you require any reasonable adjustments or have specific accessibility needs at any stage of the application or interview process, please let us know. We are here to support you.
Customer Account Manager in Southport employer: Unipart
Unipart is an exceptional employer that prioritises employee wellbeing and professional growth, offering a competitive salary alongside 30 days of holiday, a robust pension scheme, and flexible benefits tailored to individual needs. Our inclusive work culture fosters collaboration and innovation, ensuring that every team member can thrive while contributing to our mission of enhancing supply chain performance in a dynamic Cowley environment. Join us to be part of a forward-thinking team dedicated to operational excellence and sustainability.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Account Manager in Southport
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Unipart. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Unipart before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Account Manager in Southport
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Unipart:Your cover letter is your chance to shine! Tell us why you want to work at Unipart specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Unipart!
How to prepare for a job interview at Unipart
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
