At a Glance
- Tasks: Be the go-to person for customers, solving queries and ensuring a great experience.
- Company: Join a respected retail organisation that values its people.
- Benefits: Full training provided, supportive team, and opportunities for career growth.
- Other info: Fast-paced environment where your contributions are truly valued.
- Why this job: Make a real difference in customer experiences while developing valuable skills.
- Qualifications: Previous customer service experience is a plus, but a passion for helping is key.
The predicted salary is between 25000 - 28000 £ per year.
A Customer Service professional serves as the primary point of contact for customers, handling enquiries, resolving complaints, and ensuring every interaction leaves a positive impression.
Responsibilities include:
- Responding to customer queries via phone, email, or in person
- Processing orders or account changes
- Escalating complex issues to the appropriate team
- Maintaining accurate customer records within the company's CRM system
The role requires excellent communication skills, a calm and empathetic manner, and the ability to manage multiple tasks simultaneously in a fast-paced environment. Candidates with previous customer service or call centre experience are preferred, though full training is provided for the right individual. Strong problem-solving skills and a genuine desire to help are essential.
This is a rewarding role within a supportive team environment, offering the opportunity to develop customer management skills with a well-regarded employer. This is a fantastic opportunity to join a respected retail organisation with a genuine commitment to its people, offering a supportive environment where your contribution is valued and your career can grow.
Customer Experience Advisor in Nuneaton employer: Unipart
Unipart is an exceptional employer that prioritises employee wellbeing and professional growth, offering a competitive salary alongside 30 days of holiday, a robust pension scheme, and flexible benefits tailored to individual needs. Our inclusive work culture fosters collaboration and innovation, ensuring that every team member can thrive while contributing to our mission of enhancing supply chain performance in a dynamic Cowley environment. Join us to be part of a forward-thinking team dedicated to operational excellence and sustainability.
