All potential candidates should read through the following details of this job with care before making an application.
Location: Trax Park, Doncaster
Hours: Full time, 37 hours per week
Salary: Up to £32,250 (depending on experience), plus 33 days holiday (including bank holidays), pension, life assurance, employee assistance programme, wellbeing support, and flexible benefits including cycle to work scheme
About the role:
We're looking for an experienced Senior Customer Service Advisor to join our Commercial team in Doncaster reporting to the Head of Customer Service. In this key role, you will act as the primary bridge between customers purchasing via our e-commerce site and our internal operations. You will be responsible for handling complex order inquiries and escalated customer concerns, while driving process improvements. You will also support the wider team with e-commerce process training and adherence to ensure a consistently positive customer experience. If you are a creative problem-solver, enjoy working in a collaborative, fast-paced environment, and want to make a real impact on our e-commerce strategy and sales growth—this role is for you.
As part of your key responsibilities, you'll:
- Work collaboratively on the development and execution of the e-commerce strategy to align with the company's growth objectives and sales targets in the rail sector
- Develop and implement initiatives to drive traffic, conversion, and revenue growth through online sales channels
- Ensure that the online user experience is optimised, with a focus on functionality, ease of use, and customer journey improvements
- Monitor sales performance, analyse online sales trends, using skills and knowledge to present data-driven strategies to improve sales performance
- Collaborate with the marketing team to create and execute online marketing campaigns that drive traffic to the xgikmsk e-commerce site, including SEO, SEM, email marketing, and social media
- Monitor customer feedback and work with the wider business to resolve any issues related to the e-commerce platform
- Ensure a seamless, user-friendly, and efficient online shopping experience for customers
- Work closely with the operational, product, logistics, and IT teams to ensure that online orders are fulfilled accurately and on time
- Regularly report on key performance metrics (KPIs), including sales, conversion rates, traffic, customer Please click on the apply button to read the full job description
Senior Customer Service Adviser - E-Commerce in Bentley employer: Unipart
Unipart in Magna Park is an exceptional employer that prioritises employee development and a strong safety culture, making it an ideal place for those looking to grow their careers in supply chain management. With a focus on continuous improvement and lean practices, team members are encouraged to collaborate and innovate, ensuring a rewarding work environment that values each individual's contribution. Join us to be part of a dynamic team where your efforts directly impact our commitment to delivering world-class service.
