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- Tasks: Lead technical support and oversee production testing of innovative electronic products.
- Company: Join Comms Design, a cutting-edge engineering firm within the Unipart Group.
- Benefits: Competitive salary, full-time hours, and opportunities for professional growth.
- Why this job: Make a real impact in electronics while mentoring and leading a dynamic team.
- Qualifications: Degree in Electrical/Electronic Engineering and experience in support engineering required.
- Other info: Exciting career path with a focus on continuous improvement and innovation.
The predicted salary is between 40000 - 45000 £ per year.
Location: Harrogate
Contract type: Full time
Hours: 40 hours per week
Salary: £40,000 - £45,000 (depending on skills & experience)
Comms Design Ltd, part of the Unipart Group, is a cutting-edge engineering design and manufacturing company that specialises in electronic product development. Our expertise extends to a range of capabilities, including embedded and application software development, mechanical engineering design, electronic hardware design, state-of-the-art radio coverage planning and simulation, training, support and maintenance, end to end product development.
We are now recruiting for a Senior Support Engineer to join our busy team to provide technical leadership in production and support, and also overseeing the assembly, testing, and repair of Comms Design products. The role will report into the Operations Manager and will be based at the Comms Design offices in Harrogate.
Key responsibilities of the role include but are not limited to:
- Act as the escalation point for the Company production/support technician(s) on complex builds, repairs and testing.
- Oversee the production testing, ensuring compliance with documentation and standards.
- Lead continuous improvement activities where recurring faults occur to find the root cause, driving corrective actions and/or design changes.
- Support New Product Introduction (NPI) with feedback on manufacturability and serviceability to the Company Engineering Design team.
- Coordinating and conducting the testing of key product circuit boards as they are delivered from suppliers.
- Participating in formal testing, including factory and site acceptance testing of project deliverables.
- Conducting periodic reviews of key components for obsolescence and reporting any issues upwards.
- Provide guidance and technical mentorship to the support technician(s).
- Ensure team collaboration and knowledge sharing.
- Provide technical support for returned equipment and customer issues.
- Conduct detailed failure investigations and prepare reports within the Company ticketing system.
- Liaise with customers and project managers on technical escalations.
- Develop and refine test procedures, work instructions, and build processes.
- Identify opportunities for efficiency, cost reduction, and quality improvement.
- Contribute to component lifecycle management and obsolescence reviews.
Candidates must be qualified to degree level in an Electrical/Electronic or engineering related field, and must have experience of support engineering/technical support/electronics repair.
Candidates must also be able to demonstrate the following criteria:
- Experience of electrical and electronic components including assembly of products containing electronics.
- Proven experience in diagnosing and resolving complex electronic issues (component and system level).
- Experience in mentoring junior engineers / technicians.
- Ability to develop and improve existing test processes and production documentation.
- Strong written and oral communication skills for technical report writing and customer liaison.
- Able to deliver high standards of work.
- Strong analytical and problem-solving skills.
- Good hand-eye coordination and physical dexterity to carry out in-house soldering of electronics to IPC J-STD-001.
- Willingness to learn and the ability to accept constructive feedback.
- High degree of IT literacy including the Google platform.
Initial interviews will be completed via video calls with successful candidates progressing to 2nd stage face to face interviews.
Closing date for applications: 31st March, 2026
You may have experience in the following: Senior Support Engineer, Electronics Support Engineer, Electronics Technician, Senior Electronics Engineer, Production Support Engineer, Hardware Support Engineer, Electronic Repair Engineer, Test Engineer, PCB Repair Technician.
Senior Support Engineer in Humber employer: Unipart Logistics
Contact Detail:
Unipart Logistics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Support Engineer in Humber
✨Tip Number 1
Get your networking game on! Reach out to current employees at Comms Design or similar companies on LinkedIn. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for those video interviews like a pro! Test your tech, dress smartly, and have a few examples ready that showcase your problem-solving skills and technical expertise. We want to see how you shine!
✨Tip Number 3
Show off your passion for continuous improvement! Be ready to discuss how you've tackled complex issues in the past and what steps you took to enhance processes. This is key for a Senior Support Engineer role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Comms Design.
We think you need these skills to ace Senior Support Engineer in Humber
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Support Engineer role. Highlight your experience with electronic components, problem-solving skills, and any mentoring you've done. We want to see how your background fits with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with our needs. Don't forget to mention your experience in diagnosing complex electronic issues – that's a big plus for us!
Show Off Your Communication Skills: Strong written communication is key for this position. Make sure your application is clear and concise, and don’t shy away from showcasing your technical report writing experience. We love candidates who can communicate effectively with both techies and non-techies!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly. Plus, it shows you're keen on joining our team at Comms Design!
How to prepare for a job interview at Unipart Logistics
✨Know Your Stuff
Make sure you brush up on your knowledge of electrical and electronic components. Be ready to discuss your experience with diagnosing complex issues and how you've resolved them in the past. This role requires a solid understanding of both component and system-level problems, so be prepared to showcase your expertise.
✨Showcase Your Mentorship Skills
As a Senior Support Engineer, you'll be expected to guide junior technicians. Think of examples where you've mentored others or led a team. Highlight your ability to foster collaboration and knowledge sharing, as this will demonstrate your leadership potential.
✨Prepare for Technical Questions
Expect some technical questions during the interview, especially around testing procedures and production documentation. Familiarise yourself with common test processes and be ready to discuss how you've improved existing ones in your previous roles. This shows that you're proactive and detail-oriented.
✨Communicate Clearly
Strong communication skills are key for this position, especially when liaising with customers and project managers. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few examples of technical reports you've written or customer interactions you've handled to illustrate your communication prowess.