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For Companies At a Glance
- Tasks: Provide essential admin support to the Customer Service Team and manage enquiries.
- Company: Join Unipart, a company that values relationships and personal growth.
- Benefits: Enjoy 22 days holiday, pension, life assurance, and flexible benefits.
- Why this job: Be part of a supportive culture focused on personal and professional development.
- Qualifications: IT literacy, problem-solving skills, and excellent communication are key.
- Other info: Diversity and inclusion are at the heart of our workplace ethos.
The predicted salary is between 20400 - 28400 £ per year.
Hours: Full time
Contract: Permanent and Fixed Term Contract until August 2025
Location: Alfreton (DE55 4QJ)
Salary: £25,416.49 per annum, plus 22 days holiday rising, pension, life assurance, employee assistance programme, wellbeing support, and flexible benefits scheme
About the Job
Relationships mean everything to us, and this one is particularly special. You will have an important part to play providing effective and accurate administrative support to the Customer Service Team. Here at Unipart we don’t just have a way of working, we have The Unipart Way. It allows everyone in our team to pursue their own personal and professional goals to a world class level, through Unipart's From Gate to Great training and development programme. As an office-based Customer Services Administration Support you will ensure a high-quality service is always a key focus, utilising a combination of communication, administration and customer service skills.
As part of your key responsibilities you’ll:
- Administer internal/external enquiries and data accurately, utilising business applications
- Ensure all assigned tasks are actioned promptly and resolved accurately in accordance with business agreed SOPs
- Liaise with Customer Service colleagues, providing support as required in the provision of excellent service to our customers
- Liaise with customers to ensure they are aware of any relevant product or service issue that may impact them
- Act as a point of contact between internal/external stakeholders and customers as appropriate, ensuring information is disseminated swiftly and accurately
- Maintain an understanding of and responsibility for the health, safety and security of self, others and business property
- Manage own personal development, achievement of personal and team objectives and KPIs
- Ensure own actions support equality and diversity within the workplace, promoting a professional and supportive environment
About You
We’d love you to have the following skills and experience, but please apply if you think you’d be able to perform well in this role!
- IT literate
- Ability to work on own initiative
- Problem solver
- Excellent communication
- Planning, prioritisation and management of workload
- Experience of working with stakeholders at all levels
- Professional, helpful and can-do attitude
Our recruitment and selection process has been developed to ensure that it is consistent, fair and provides equality of opportunity - all selection decisions are based solely on technical and behavioural competencies. We do not discriminate on the grounds of race, colour, or nationality, ethnic or national origins, sex, gender reassignment, sexual orientation, marital or civil partnership status, pregnancy or maternity, disability, religion or belief, age or any other current or future protected characteristic as defined in the current Equality Act of England and Wales. As an organisation we also promote an environment which encourages diversity of characteristics and thought, where you feel included, safe and confident to be the best version of yourself and do your best work every day.
You may have experience in the following roles: Customer Service Administrator, Customer Support Coordinator, Office Administrator, Administrative Assistant, Customer Service Assistant, Customer Relations Administrator, Client Services Administrator, Operations Support Assistant, Customer Support Administrator, Office Support Coordinator, etc.
Customer Services Administration Support in Alfreton employer: Unipart Logistics
Contact Detail:
Unipart Logistics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Administration Support in Alfreton
✨Tip Number 1
Familiarise yourself with The Unipart Way and their training programmes. Understanding their unique approach to customer service will help you align your skills and experiences with their expectations during the interview.
✨Tip Number 2
Highlight your problem-solving abilities in conversations with recruiters. Be prepared to share specific examples of how you've effectively resolved customer issues or improved processes in previous roles.
✨Tip Number 3
Demonstrate your communication skills by engaging with current employees on platforms like LinkedIn. This can provide insights into the company culture and help you tailor your approach when discussing your fit for the role.
✨Tip Number 4
Prepare to discuss your experience working with diverse stakeholders. Emphasising your ability to manage relationships at all levels will show that you can thrive in a collaborative environment, which is crucial for this position.
We think you need these skills to ace Customer Services Administration Support in Alfreton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Customer Services Administration Support role. Emphasise your IT literacy, communication skills, and any previous customer service experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention how your problem-solving abilities and proactive attitude make you a great fit for the team at Unipart.
Highlight Relevant Experience: In your application, clearly outline any past roles that relate to customer service or administration. Use specific examples to demonstrate how you've successfully managed tasks and supported stakeholders in previous positions.
Showcase Your Soft Skills: Since the role requires excellent communication and a professional attitude, include examples of how you've effectively communicated with customers or colleagues in challenging situations. This will help illustrate your ability to thrive in a customer-focused environment.
How to prepare for a job interview at Unipart Logistics
✨Showcase Your Communication Skills
As a Customer Services Administration Support, effective communication is key. Be prepared to demonstrate your ability to communicate clearly and professionally, both verbally and in writing. Think of examples where you've successfully resolved customer queries or liaised with stakeholders.
✨Highlight Your IT Proficiency
Since the role requires being IT literate, make sure to mention any relevant software or tools you are familiar with. Discuss how you've used technology to improve efficiency in previous roles, as this will show your capability to handle administrative tasks effectively.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss specific instances where you've encountered challenges and how you resolved them. This could involve managing customer complaints or streamlining processes. Showing that you can think on your feet will impress the interviewers.
✨Emphasise Your Teamwork and Initiative
The job involves liaising with various teams and stakeholders, so it's important to convey your ability to work collaboratively. Share examples of how you've contributed to team goals and taken initiative in your previous roles, which aligns with the company's focus on personal and professional development.
