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- Tasks: Resolve IT support requests and troubleshoot hardware issues in a dynamic environment.
- Company: Join Unipart, a company that values diversity and inclusion.
- Benefits: Enjoy 30 days holiday, competitive salary, and flexible benefits like cycle to work scheme.
- Why this job: Make a real impact by supporting users and enhancing their tech experience.
- Qualifications: Experience in IT support and a passion for problem-solving required.
- Other info: Great career growth opportunities in a supportive team atmosphere.
The predicted salary is between 30000 - 34000 £ per year.
Portsmouth, Voyager Park
£30,000-£34,000 per annum plus 30 days holiday (including bank holidays), pension, bonus, life assurance, employee assistance programme, wellbeing support, and flexible benefits including cycle to work scheme.
About the Role
- Respond to, log, and resolve support requests and incidents within agreed service levels.
- Diagnose and repair hardware issues for devices including desktops, laptops, mobile devices, printers, scanners, and peripherals.
- Utilise WMS super user expertise to troubleshoot and resolve WMS application and device issues within the warehouse environment.
- Configure and deploy new hardware and software, ensuring all end‑user devices are business‑ready.
- Maintain accurate records of on‑site IT assets to support the inventory management process.
- Engage effectively with site staff and non‑technical users to understand and resolve their issues, actively seeking feedback.
About You
- Proven experience in an IT end‑user support, desktop support, or technical service role.
- Strong technical aptitude with experience in supporting hardware, operating systems and essential software.
- Experience with, or a strong willingness to learn, Warehouse Management Systems (WMS) and handheld terminals.
- Familiarity with ticketing systems for logging and managing support requests.
- Excellent interpersonal skills with a strong focus on customer service and problem‑solving.
- Ability to collaborate effectively within a team environment and adhere to technical procedures.
Equality, Diversity, and Inclusion
We believe that a great workplace is one where you can bring your whole self to work. Our recruitment process is designed to be accessible, inclusive, and based entirely on merit. We define merit through a combination of technical skills and the core behaviours that help our people thrive at Unipart. We welcome applications from everyone, regardless of background or circumstances. We are committed to a policy of equal opportunity that exceeds our statutory obligations under the Equality Act 2010 and subsequent legislation. Whether it’s your age, disability, neurodiversity, gender identity, family status, or any other characteristic that makes you ‘you’ - it is your talent and potential that we value most.
Adjustments for you: We want you to perform at your best. If you require any reasonable adjustments or have specific accessibility needs at any stage of the application or interview process, please let us know. We are here to support you.
IT Site Services Engineer in Portsmouth employer: Unipart Group
Contact Detail:
Unipart Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Site Services Engineer in Portsmouth
✨Tip Number 1
Network like a pro! Reach out to folks in the IT industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info on job openings.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to IT support. We recommend setting up mock interviews with friends or using online platforms to get comfortable with your responses.
✨Tip Number 3
Show off your skills! If you have a portfolio or examples of past projects, bring them along to interviews. Demonstrating your technical aptitude can really set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace IT Site Services Engineer in Portsmouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT support and any relevant technical skills. We want to see how your background aligns with the role of IT Site Services Engineer, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your skills can benefit us at StudySmarter. Keep it concise but engaging – we love a good story!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We’re looking for someone who can diagnose and resolve problems effectively, so share those success stories with us!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to keep track of your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Unipart Group
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around hardware and software support. Be ready to discuss your experience with desktops, laptops, and WMS applications, as well as any troubleshooting you've done in the past.
✨Practice Problem-Solving Scenarios
Prepare for situational questions by thinking through common IT issues you’ve resolved. Consider how you would approach diagnosing a hardware problem or managing a support request, and be ready to explain your thought process.
✨Show Off Your Customer Service Skills
Since this role involves engaging with non-technical users, highlight your interpersonal skills. Think of examples where you’ve successfully communicated complex tech issues in simple terms or received positive feedback from users.
✨Familiarise Yourself with Ticketing Systems
If you have experience with ticketing systems, great! If not, do a bit of research on how they work. Being able to discuss how you would log and manage support requests will show that you’re proactive and ready to hit the ground running.