Senior Support Engineer in Harrogate

Comms Design Ltd, part of the Unipart Group, is a cutting-edge engineering design and manufacturing company that specialises in electronic product development. Our expertise extends to embedded and application software development, mechanical engineering design, electronic hardware design, state-of-the-art radio coverage planning and simulation, training, support and maintenance, end to end product development. We are now recruiting for a Senior Support Engineer to join our busy team to provide technical leadership in production and support, and also overseeing the assembly, testing, and repair of Comms Design products. The role will report into the Operations Manager and will be based at the Comms Design offices in Harrogate.

Responsibilities:

• Act as the escalation point for the Company production/support technician(s) on complex builds, repairs and testing.
• Oversee the production testing, ensuring compliance with documentation and standards.
• Lead continuous improvement activities where recurring faults occur to find the root cause, driving corrective actions and/or design changes.
• Support New Product Introduction (NPI) with feedback on manufacturability and serviceability to the Company Engineering Design team.
• Coordinating and conducting the testing of key product circuit boards as they are delivered from suppliers.
• Participating in formal testing, including factory and site acceptance testing of project deliverables.
• Conducting periodic reviews of key components for obsolescence and reporting any issues upwards.
• Provide guidance and technical mentorship to the support technician(s).
• Ensure team collaboration and knowledge sharing.
• Provide technical support for returned equipment and customer issues.
• Conduct detailed failure investigations and prepare reports within the Company ticketing system.
• Liaise with customers and project managers on technical escalations.
• Develop and refine test procedures, work instructions, and build processes.
• Identify opportunities for efficiency, cost reduction, and quality improvement.
• Contribute to component lifecycle management and obsolescence reviews.

Qualifications:

• Candidates must be qualified to degree level in an Electrical/Electronics or engineering related field, and must have experience of support engineering/technical support/electronics repair.
• Candidates must also be able to demonstrate the following criteria:
• Experience of electrical and electronic components including assembly of products containing electronics.
• Proven experience in diagnosing and resolving complex electronic issues (component and system level).
• Experience in mentoring junior engineers/technicians.
• Ability to develop and improve existing test processes and production documentation.
• Strong written and oral communication skills for technical report writing and customer liaison.
• Able to deliver high standards of work.
• Strong analytical and problem-solving skills.
• Good hand-eye coordination and physical dexterity to carry out in-house soldering of electronics to IPC J-STD-001.
• Willingness to learn and the ability to accept constructive feedback.
• High degree of IT literacy including the Google platform.

Initial interviews will be completed via video calls with successful candidates progressing to 2nd stage face to face interviews.