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- Tasks: Provide technical support and project management for regional institutions in the payment industry.
- Company: Dynamic company focused on innovative payment solutions and client support.
- Benefits: Competitive salary, professional development opportunities, and a collaborative work environment.
- Why this job: Join a team that bridges technology and finance, making a real impact in the payment sector.
- Qualifications: Bachelor's degree in Science or Engineering; understanding of payment technologies preferred.
- Other info: Great opportunity for growth and to develop problem-solving skills in a fast-paced environment.
The predicted salary is between 36000 - 60000 £ per year.
Responsibilities: This position is mainly responsible for providing customized professional and technical support services, BAU support and implementation strategy for regional institutions.
- Project support: Provide implementation project management support and technical solution support to institutions/potential clients.
- Business and technical inquiry support: Setup workshop with the institutions to discuss operational and technical requirements for the new projects. Assist the business team to conduct the business and technical inquiry.
- Manage testing, production rollout and change requests: Arrange test resource and assist to solve the issues occurred during function, offline and online test; Check system go-alive documents and follow up internal approval procedure. Follow up the production issues occurred during pilot test; Support partner's regular system upgrades, confirm system change requirements and effective time, and arrange internal system setup.
- Regular system upgrades management: Support partner's regular system upgrades, confirm system change requirements and effective time, and arrange internal system setup.
- Daily operation issue support: Support the trouble shooting of partner's daily operation work, including online transaction, network connectivity, file transfer, settlement and dispute; Work as bridge between internal teams and partners, communicate with internal teams to clarify the base root of abnormal issues, follow up the progress of problem solving and reply to partners; forward the system abnormal behaviors found by UnionPay International to partners and follow up partner's system upgrade arrangement.
- Support other relevant tasks within operational support section.
Desired Skills and experiences:
- Bachelor's degree or above in the major of Science or Engineering.
- Certain understanding of the payment industry, familiar with the common payment technology and systems, bank cards and related technologies.
- Working experiences in Bank Card Payment, E-commerce Payment or Mobile Payment related system's developing or business requirement's analysis, or working experience in providing business and technique supports to assist financial institutions to establish interface with payment system, or working experience in implementation or coordination for IT project with complicated procedures is preferred.
- Strong verbal, written, presentation and interpersonal skills are required. Be able to quickly catch the key points of complicated issues and has a good skill to comfort both internal and external clients.
- Strong comprehensive ability, executive ability, organization and coordination ability, strong sense of responsibility.
- Has capability to support clients independently. Proven critical thinking and problem solving skills.
- English and Chinese proficiency in both writing and speaking. Be able to use English as working language.
All candidates will be fairly assessed, with due consideration given to the relevance of their background to the role's requirements.
Operation Support(2026F038) in London employer: UnionPay International
Contact Detail:
UnionPay International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operation Support(2026F038) in London
✨Tip Number 1
Network like a pro! Reach out to people in the payment industry, attend relevant events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to operational support and project management. We recommend role-playing with a friend or using online resources to get comfortable discussing your experiences and how they relate to the job.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Think of specific examples where you've tackled challenges in previous roles, especially in technical or operational contexts. This will demonstrate your ability to handle the daily issues mentioned in the job description.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team and contributing to our mission.
We think you need these skills to ace Operation Support(2026F038) in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the role. Highlight your experience in project management and technical support, as these are key for us at StudySmarter. Show how your skills align with the responsibilities listed in the job description.
Showcase Relevant Experience: When detailing your work history, focus on experiences that relate to the payment industry or technical support. We want to see how you've tackled similar challenges before, so don’t hold back on those examples!
Be Clear and Concise: Keep your writing clear and to the point. Use bullet points where possible to make it easy for us to read through your application. Remember, we appreciate strong communication skills, so let that shine through in your writing!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the StudySmarter team!
How to prepare for a job interview at UnionPay International
✨Know Your Stuff
Make sure you brush up on the payment industry and the specific technologies mentioned in the job description. Familiarise yourself with common payment systems and be ready to discuss your understanding of how they work, as well as any relevant experience you have.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully tackled complex issues, especially in a technical or operational context. Be ready to explain your thought process and how you approached each problem, as this will demonstrate your critical thinking abilities.
✨Communication is Key
Since the role involves liaising between internal teams and partners, practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to refine your presentation skills and ensure you can convey technical information effectively.
✨Be Ready for Technical Questions
Expect some technical questions related to project management and system upgrades. Brush up on your knowledge of implementation strategies and be prepared to discuss how you would handle testing and production rollouts, as well as any change requests that may arise.
