Field Operations Supervisor in Chester-le-Street

As a part of the global industrial organization Marmon Holdings, you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best.

Union Tank Car Company (UTLX) manufactures, leases, and repairs railcars in North America for railroads and industrial companies. With roots dating back over 125 years, we are part of an operation that owns and leases a diversified portfolio of approximately 120,000 tank cars and 10,000 freight cars, operates two tank car manufacturing facilities, and has a network of more than 110 full-service and mini/mobile repair shops.

The Field Operations Supervisor role is to provide value driven customer service by ensuring productive and efficient car repair operations at a site level. In addition, the Field Operation Supervisor unifies a talented workforce with strategic plans for achieving business expectations and meeting production demands set forth in partnership with the customer(s).

• Manages and directs personnel. Is responsible for the overall direction, coordination, and evaluation.
• Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
• Responsibilities include safety, interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

• Lead the team and foster a culture centered on Safety and Quality.
• Travel to customer sites to perform repairs is required.
• Actively Supports Safety and Quality initiatives, such as safety reviews, compliance training, and quality checks.
• Maintain appropriate presence with team and customer by conducting daily site walks to monitor progress, address issues and ensure compliance with safety standards.
• Meets or exceeds site performance goals, such as reducing repair turnaround time and increasing customer satisfaction, in alignment with the company’s strategic plan and departmental goals.
• Responsible for maintaining adequate staffing levels through effective recruitment, training, and scheduling to meet productivity needs and performance expectations.
• Effectively manage employee work schedules by ensuring adequate coverage to achieve appropriate work-life balance and meeting customer needs.
• Actively participate in Safety and Quality audits for ensuring regulatory compliance and customer expectations are maintained.
• Maintain car repair status reports for reviewing efficiencies, returning cars to service timely, and for providing real-time updates to customers as required.
• Complete weekly report and KPI tracking, such as repair turnaround time and cost efficiency, for communicating site level operational and financial performance to the Regional Operations Manager.
• Lead a daily team huddle (toolbox talks) to review safety protocols, discuss daily goals, ensure site expectations and individual needs are clearly identified, and to ensure all employees are aligned with car repair plans and priorities.
• Supports continuous improvement initiatives, including maintaining/establishing visual management processes.
• Identifies employee training needs and coordinates resolution with appropriate resources.
• Ensures all billing is reported timely and accurately.
• Responsible for completion of new hire onboarding process, including 30, 60, 90 reviews and Tank University attendance for supporting employee development.
• Other duties as assigned.

• Knowledge of safety protocols and quality control processes.
• Ability to conduct and participate in safety and quality audits.
• Goal setting and performance management.
• Recruitment, training, and scheduling skills.
• Effective scheduling management.
• Identifying and addressing training needs.
• Proficiency in maintaining and analyzing reports.
• Strong communication skills for updating customers and management.
• Leadership and team-building skills.
• Ability to conduct daily team meetings and align team goals.
• Knowledge of continuous improvement methodologies.
• Experience with visual management processes.
• Strong customer service skills.
• Ability to maintain a presence and address customer concerns.
• Experience in employee development.
• Conducting performance reviews and coordinating training.
• Accuracy in billing and reporting.

• High School diploma or equivalent required.
• Bachelor’s Degree or some college preferred.
• Proven experience in a supervisory or managerial role, preferably in a field operations or car repair environment.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Commitment to fostering a culture of safety and quality.
• Proficiency in safety and quality management practices.
• Ability to manage performance goals and meet productivity targets.
• Experience in recruitment, training, and employee development.
• Competence in reporting, KPI tracking, and financial management.
• Knowledge of continuous improvement methodologies and visual management processes.
• Strong customer service orientation.
• Billing and financial reporting experience.
• Detail-oriented and highly organized.
• Ability to balance multiple priorities and meet deadlines.
• Strong problem-solving and decision-making abilities.

• Must be able to traverse the operations facility.
• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at a time.
• Ability to work extended hours when needed.

We take pride in offering our employees rich benefits packages. We appreciate hard-working and passionate individuals which is why we offer:

• Tuition Reimbursement
• Medical, Dental, Vision - Day 1 of employment
• Company-paid employee and dependent life insurance
• Company-paid sickness and accident income
• 401k matching
• Annual safety shoe reimbursement and prescription safety wear
• Holiday pay 10 Total - Day 1 of employment
• Vacation
• Marmon employee discount program

This job description is only a summary of the typical functions of the job and not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. The company reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class.