At a Glance
- Tasks: Be the friendly face for students, providing support and guidance.
- Company: Join the Union of Brunel Students, dedicated to enhancing student experiences.
- Benefits: Generous holiday allowance, flexible working, and on-site parking.
- Other info: Great career growth opportunities in a supportive environment.
- Why this job: Make a real difference in students' lives while developing your skills.
- Qualifications: Strong communication, organisational skills, and a passion for student support.
The predicted salary is between 27193 - 27193 £ per year.
Salary £27,193.00 (£27,193 is inclusive of £2,508 London Weighting)
Hours 37.00
Interview Details: Interview week commencing 3rd August 2026
About Us: At the Union of Brunel Students, our mission is simple: to positively impact every student’s time at university. We provide support, representation, opportunities and experiences that help students thrive both academically and personally. We are looking for a friendly, organised and compassionate Student Support Administrator to join our Advice Service.
Key Responsibilities:
- Act as the first point of contact for students, staff and visitors.
- Provide an inclusive reception service.
- Respond to enquiries across multiple channels.
- Support students through information, guidance and signposting.
- Maintain confidential records.
- Support the Advice Service, Hardship Fund and Student Voice activities.
About You: You will have excellent communication and organisational skills, a commitment to customer service, experience using Microsoft Office, and a genuine interest in supporting students.
Benefits: We offer a generous benefits package to reward our staff’s hard work and commitment, including:
- Generous holiday allowance – 25 days a year plus bank holidays (pro‑rated for part‑time employees).
- Additional days are usually given at Easter and Christmas in line with the University closure dates (usually about 5 additional days a year).
- Long service – two additional days leave will be given after five years of continuous service.
- On‑site parking – Parking on campus at a low-cost rate.
- Flexible working – The Union adopts a flexible working environment.
Ready to Apply? If you are passionate about creating engaging experiences and helping students make the most of their time at Brunel, we would love to hear from you. Please see the job pack to learn more about us and access the full job description.
Closing Date: 23:59 26th July 2026
Interviews week commencing 3rd August 2026
Please note, we will not be accepting CV's for this role.
What Happens Next? If you’re successful, we will contact you for an interview. Should you wish to discuss this role further, please contact Huw Harris – Advice and Wellbeing Manager.
Student Support Administrator in Uxbridge employer: Union Of Brunel Students
The Union of Brunel Students is an exceptional employer, offering a vibrant work culture that prioritises student empowerment and community inclusivity. With a generous benefits package, including 25 days of holiday and flexible working hours, employees are encouraged to grow and thrive in their roles while making a meaningful impact on student life in Uxbridge.
StudySmarter Expert Advice🤫
We think this is how you could land Student Support Administrator in Uxbridge
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Union Of Brunel Students. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Union Of Brunel Students before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Student Support Administrator in Uxbridge
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Union Of Brunel Students:Your cover letter is your chance to shine! Tell us why you want to work at Union Of Brunel Students specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Union Of Brunel Students!
How to prepare for a job interview at Union Of Brunel Students
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
