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For Companies At a Glance
- Tasks: Be the friendly face of our campus, coordinating essential services and creating a welcoming environment.
- Company: Join a vibrant student union dedicated to enhancing the student experience.
- Benefits: Competitive pay, flexible hours, and a chance to make a real impact.
- Why this job: Transform the Welcome Desk into a hub of support and creativity for students.
- Qualifications: Customer service experience and a passion for helping others.
- Other info: Dynamic role with opportunities to engage in exciting campus events.
The predicted salary is between 21900 - 29300 £ per year.
Are you a natural people-person who thrives on creating welcoming environments where students can flourish? We are looking for someone who will be the friendly face and beating heart of our campus, transforming our Welcome Desk area into more than just an enquiry desk — it’s where students find the information, support, and sense of belonging they need to succeed. In this varied and rewarding role, you will coordinate essential services, manage vibrant social and study spaces, and provide crucial administrative support that keeps everything running smoothly. If you are organised, approachable, and passionate about making a real difference to the student experience, we would love to hear from you.
What Will You Be Doing
- Be a first point of contact for queries, creating a warm welcome for visitors and demonstrating a well-rounded knowledge of the Union and its events and activities.
- Administration for Welcome Desk services including appointment booking, membership sales, till services and signposting to other relevant departments.
- Liaise with university departments including cleaning, postage and maintenance teams ensuring services are maintained at all times.
- Support the Chelmsford Campus Team with administrative tasks including room bookings, society support, risk assessment, office stock and purchases.
- Assist with the maintenance of the Office and Kitchen areas.
- Assist with the organisation of staff events including meetings and away days.
- Actively participate in delivering key campus events including Elections and Welcome Week.
- Promote an inclusive, supportive environment, encouraging student creativity and innovation.
Skills That Will Help You
- Effective problem-solving skills
- Time management and prioritising skills
- Support planning and delivery of events
- Patience, enthusiasm, ability to motivate others
- Customer focused with the ability to work with a range of people
Experience We Are Looking For
- Experience of working in a customer-service related environment and the ability to recognise and deliver excellent service standards
- Knowledge and understanding of current issues affecting students, students unions and the Higher Education sector.
- Experience building relationships with a diverse range of personnel
The closing date for this vacancy is 25th February at 23:00. In-person interviews will be held on 5th and 6th March.
Office and Welcome Desk Coordinator in Chelmsford employer: Union ARU
Contact Detail:
Union ARU Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Office and Welcome Desk Coordinator in Chelmsford
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the organisation. Check out their social media and website to understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Grab a friend or family member and do some mock interviews. Focus on common questions related to customer service and teamwork, as these are key for the Office and Welcome Desk Coordinator role. The more comfortable you are, the better you'll perform when it counts!
✨Tip Number 3
Show off your personality! During the interview, let your enthusiasm shine through. Remember, they’re looking for someone who can create a welcoming environment, so don’t be afraid to share your passion for helping others and making a difference in the student experience.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the position. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for the role!
We think you need these skills to ace Office and Welcome Desk Coordinator in Chelmsford
Some tips for your application 🫡
Show Your Personality: We want to see the real you! When writing your application, let your personality shine through. Use a friendly tone and share experiences that highlight your people skills and passion for creating welcoming environments.
Tailor Your Application: Make sure to tailor your application to the role of Office and Welcome Desk Coordinator. Highlight relevant experiences, especially in customer service and event coordination, to show us why you're the perfect fit for our team.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your qualifications and experiences. Avoid fluff and focus on what makes you stand out!
Apply Through Our Portal: Don’t forget to apply via our website! It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Union ARU
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the job description. Familiarise yourself with the responsibilities of an Office and Welcome Desk Coordinator, especially how to create a welcoming environment and manage administrative tasks. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your People Skills
As a natural people-person, be ready to share examples of how you've created positive experiences for customers or clients in the past. Think about specific situations where your approachability and problem-solving skills made a difference. This will demonstrate your ability to connect with students and staff alike.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your customer service skills and ability to handle various situations. Practice responses to questions like, 'How would you deal with a difficult visitor?' or 'What steps would you take to ensure a smooth event?' This preparation will help you think on your feet during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the role and the team. Inquire about the types of events you'll be involved in or how the campus promotes inclusivity. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.
