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- Tasks: Join our Technical Graduate Programme to build skills in tech and customer support.
- Company: Unily transforms employee experiences for top global brands like Estée Lauder and British Airways.
- Benefits: Enjoy a hybrid work environment, 25 days holiday, and a friendly team culture.
- Why this job: Kick-start your tech career with hands-on experience and impactful projects in a supportive environment.
- Qualifications: Recent graduates with a BS or MS in Computer Science or related fields are encouraged to apply.
- Other info: Embrace diversity and sustainability while enjoying perks like volunteering days and a modern office.
The predicted salary is between 28800 - 43200 £ per year.
About Unily
Unily partners with the world’s largest and most complex enterprises to power Organizational Velocity through digital Employee Experience transformation. Iconic brands, including Estée Lauder Companies, CVS Health, and British Airways, use Unily’s market-leading Employee Experience platform to improve productivity, streamline communication, and foster a highly connected workplace.
We have recently been positioned as a market leader across the 2023 Gartner Magic Quadrant for Intranet Packaged Solutions, the 2024 Forrester Wave: Intranet Platforms and the IDC MarketScape: Worldwide Experience-Centric Intelligent Digital Workspaces 2024. With these accolades, we continue to grow and expand our employee community with people who are passionate about joining us on this exciting journey.
Job Purpose
As we continue to expand our market share in the rapidly emerging Employee Experience platform category, we are looking for ambitious Technical Graduates to join our Technical Graduate Programme. This two-year program is designed to help you build a strong foundation, develop expertise in our market-leading platform, and accelerate your career as a Technical professional.
The first year will focus on building comprehensive product knowledge and customer service skills within Unily’s Global Support team. In the second year, you’ll rotate through key functions across our Engineering Department, gaining experience and insights across Developer, Tester, Scrum Master, and UI roles.
In addition to gaining experience in these functions, we offer training and development opportunities to enhance a variety of soft skills that will be valuable throughout your career, including presenting with confidence, running effective meetings, networking, and more.
From day one, you’ll be a valued member of our team, learning on the job while contributing to impactful projects and initiatives. Together, these experiences will provide a fantastic platform to kick-start a career in tech and with Unily.
Main Responsibilities
- Investigate and resolve incidents following agreed support documentation and processes, ensuring all customer issues are logged, prioritised, and escalated as needed.
- Take ownership and accountability for your own and your team’s incident, change, and problem tickets, while liaising with clients and internal teams on statuses and updates.
- Identify opportunities to improve client satisfaction, streamline processes, and enhance efficiency.
- Actively contribute to the team’s development work, including planning, reviews, retrospectives, and delivering high-quality software with automated tests.
- Support software through training, documentation, monitoring, and addressing incidents, bugs, and questions within your domain.
- Collaborate with stakeholders to clarify requirements, align solutions with user needs, and drive continuous improvement in technical practices, team processes, and compliance standards.
- Stay updated on technology and industry trends to inform design discussions.
- Design and execute comprehensive test cases, both manual and automated, to thoroughly examine software functionality and identify discrepancies.
- Analyse test results to determine root causes of issues, validate and report bugs with detailed descriptions and reproduction steps.
- Collaborate with QA engineers to design and execute detailed test plans, maintaining and updating automated tests to ensure effectiveness and relevance.
Year 1: Global Support Function
Your first 12 months will be spent in Unily’s Support team, where you’ll develop a strong understanding of our platform and processes while honing your customer service skills. As a member of the Unily Support (Service Desk) team, you will be at the forefront of handling incoming customer support cases, requests, and escalations delivering outstanding customer service and communication. Day-to-day tasks will include resolving technical issues for our enterprise-level cloud application quickly and professionally.
Year 2: Rotational Placements
In your second year, you’ll transition into rotational placements across our Engineering Department. Core to this will be product development and testing, with focused consideration for Accessibility, Application Security, and Agile practices. This will broaden your technical expertise, allowing you to apply your foundational knowledge in diverse contexts and prepare for a specialised role at the end of the program.
Requirements
- BS or MS in Computer Science or related technical field.
- Must have graduated in the past 12 months to be eligible.
Desirable
- Basic technical skills, with knowledge of Microsoft tools including O365, Active Directory, and Azure.
- Problem-solving abilities demonstrated through academic projects, extracurricular activities, or internships.
- Experience using the O365 suite, Active Directory, Microsoft Azure, or ServiceNow.
- Basic coding knowledge (e.g., C# or JavaScript).
- Strong verbal and written communication skills.
We are united by a shared purpose and are committed to truly understanding each other. We know that everyone is unique and has their own story. We strive to have a diverse workforce that embraces and celebrates one another. We are united in building connections and curious to learn from each other so that we continue to grow together to build the workplace of tomorrow.
Why Work For Unily?
In addition to a generous base salary and discretionary company bonus, here are some things we think you will love:
Our awesome team culture. We are focused on achieving results as a team and having fun while we do it. You won’t find a friendlier or more dedicated bunch of people.
Our industry-leading product. We are very proud of our ever-evolving product; naturally, we use (and love) it internally and provide the tools and resources for you (and our clients) to become a Unily expert.
The flexibility that we offer. We don’t just mean working from home occasionally. We operate on a hybrid basis and also recognize that life happens during the 9-5.30 and encourage a sustainable work/life balance.
Our bright and modern office spaces. When you need to be in the office, we want it to be like being at home. We have a well-stocked kitchen, ample parking, and the option to bring your dog to work.
We offer a fantastic suite of benefits. Including 25 days holiday, Vitality life cover (for health, sight, hearing, and dental), Aviva pension, life assurance, income protection, and so many more.
Our commitment to sustainability and giving back to the community. We know working for an organisation that takes its environmental & social impact seriously is important, and we are proud to offer 1 fully paid volunteering day per year, an employee matching charity donation scheme, and options to lease an Electric Vehicle through our salary sacrifice scheme. #J-18808-Ljbffr
Technical Graduate Programme employer: Unily
Contact Detail:
Unily Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Graduate Programme
✨Tip Number 1
Familiarize yourself with Unily's Employee Experience platform. Understanding the features and benefits of the platform will not only help you during interviews but also demonstrate your genuine interest in the company and its products.
✨Tip Number 2
Engage with current employees on platforms like LinkedIn. This can provide you with insider knowledge about the company culture and the Technical Graduate Programme, which can be invaluable during your application process.
✨Tip Number 3
Brush up on your technical skills, especially in Microsoft tools like O365 and Azure. Having a solid understanding of these tools will give you an edge, as they are mentioned as desirable skills for the role.
✨Tip Number 4
Prepare to discuss your problem-solving experiences. Whether from academic projects or internships, being able to articulate how you've tackled challenges will showcase your readiness for the dynamic environment at Unily.
We think you need these skills to ace Technical Graduate Programme
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Technical Graduate Programme. Highlight the key responsibilities and requirements, and think about how your skills and experiences align with them.
Tailor Your CV: Customize your CV to reflect the skills and experiences that are most relevant to the position. Emphasize any technical skills, problem-solving abilities, and customer service experiences that relate to the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and your eagerness to learn. Mention specific projects or experiences that demonstrate your technical skills and your ability to work in a team.
Showcase Your Soft Skills: In your application, highlight your communication skills and teamwork experiences. Unily values collaboration and effective communication, so provide examples of how you've successfully worked with others in the past.
How to prepare for a job interview at Unily
✨Understand the Company and Its Products
Before your interview, take some time to research Unily and its Employee Experience platform. Familiarize yourself with their key clients and recent accolades, such as their position in the Gartner Magic Quadrant. This knowledge will help you demonstrate your genuine interest in the company and its mission.
✨Showcase Your Technical Skills
Be prepared to discuss your technical background, especially any experience with Microsoft tools like O365, Active Directory, and Azure. If you have coding knowledge in languages like C# or JavaScript, be ready to share examples of how you've applied these skills in academic projects or internships.
✨Demonstrate Problem-Solving Abilities
During the interview, highlight instances where you've successfully solved problems, whether in academic settings or through extracurricular activities. Use the STAR method (Situation, Task, Action, Result) to structure your responses and clearly convey your thought process.
✨Emphasize Communication Skills
Strong verbal and written communication skills are crucial for this role. Be prepared to discuss how you've effectively communicated with team members or clients in the past. Consider sharing specific examples of how you handled customer service situations or collaborated on group projects.
