Solutions Engineer

With 20+ years of expertise, Unily unites people, technology, and knowledge into action through the only AI-native employee experience platform. As the intelligent digital front door to work, Unily helps enterprises from 1,000 to 100,000+ employees, including Estée Lauder Companies, CVS Health, and British Airways, remove friction, increase clarity, and accelerate productivity so work moves faster.

Job Purpose: As we continue to expand our market share in the rapidly emerging Employee Experience platform category, we are looking for a Solutions Engineer for our EMEA region. At Unily, we are transforming the way organizations achieve velocity through our innovative platform. As a key player in our Sales and Operations function, our Solutions Engineers are crucial in ensuring our product delivers exceptional value and drives organizational success. We are seeking a dynamic and experienced Solutions Engineer to join our team. You will work closely with Account Executives and the extended sales team, leveraging your expertise to deliver tailored solutions that meet our clients’ needs and accelerate their success. This role is perfect for someone who thrives in a collaborative environment, excels in both technical and interpersonal skills, and is passionate about helping clients achieve their strategic goals.

Main Responsibilities:

• Strategic Engagement: Collaborate with prospects to translate their strategic priorities into impactful use cases, demonstrating empathy and active listening to fully understand their challenges.
• Innovative Solutions: Develop compelling demos and business cases that highlight industry benchmarks and best practices, while creatively addressing client pain points.
• Executive Communication: Present value-based solutions to C-Level executives, clearly articulating our platform’s differentiators with confidence and emotional intelligence.
• Technical Insight: Document and convey technical architectures, including hosting, authentication, security, and high-availability infrastructure, ensuring technical discussions are accessible to both technical and non-technical stakeholders.
• RFI/RFP Facilitation: Lead the preparation and delivery of technical and functional responses to RFIs/RFPs, working closely with the sales team to ensure alignment with client needs and Unily’s capabilities.
• Feedback Loop: Provide competitive intelligence and product feedback to enhance our solutions and strategies. Ensure insights gathered from clients during the presales phase are effectively communicated to internal teams for continuous improvement.
• Customer Journey: Lead technical demos, workshops, and trials, including managed POCs, ensuring that clients feel supported and understood at every stage of their journey. Act as a trusted advisor and relationship builder, maintaining a strong connection with clients even after the sales process is complete.
• Knowledge Sharing: Contribute to internal and external Unily communities, driving industry thought leadership and professional development. Share your knowledge and experiences to help others grow and succeed.

Requirements:

• Experience: 3-5 years in pre-sales, customer success, strategy consulting, or a related field.
• Value Selling Expertise: Proven experience with value selling methodologies, including discovery and value assessment.
• Presentation Skills: Strong client-facing skills with the ability to present confidently and empathetically both in-person and remotely. A consultative mindset that prioritizes understanding client needs and building long-term relationships.
• Interpersonal Skills: Exceptional communication, collaboration, and relationship-building skills. Ability to navigate complex conversations with diplomacy, adaptability, and problem-solving acumen.
• Tech Savvy: A solid understanding of technology in the workplace and digital transformation, with the ability to explain technical concepts in a clear and engaging way.
• Self-Motivated: Ability to adapt to various situations and manage multiple tasks efficiently. A proactive mindset that takes ownership of challenges and solutions.
• Innovative Thinking: Creative problem-solving skills with a proactive approach to contributing ideas and solutions.

Why Work For Unily? In addition to a generous base salary and discretionary company bonus, here are some things we think you will love:

• Our awesome team culture. We are focused on achieving results as a team and having fun while we do it. You won’t find a friendlier or more dedicated bunch of people.
• Our industry leading product. We are very proud of our ever-evolving product, naturally we use (and love) it internally and provide the tools and resources for you (and our clients) to become a Unily expert.
• The flexibility that we offer. We don’t just mean working from home occasionally. We operate on a hybrid basis, and also recognize that life happens during the 9-5.30 and encourage a sustainable work/life balance.
• Our bright and modern office spaces. When you need to be in the office we want it to be like being at home. We have a well-stocked kitchen, ample parking and the option to bring your dog to work.
• We offer a fantastic suite of benefits. Including 25 days holiday, Vitality life cover (for health, sight, hearing and dental), Aviva pension, life assurance, income protection, and so many more.
• Our commitment to sustainability and giving back to the community. We know working for an organisation that takes its environmental & social impact seriously is important, and we are proud to offer 1 fully paid volunteering day per year, an employee matching charity donation scheme and options to lease an Electric Vehicle through our salary sacrifice scheme.