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For Companies At a Glance
- Tasks: Lead complex client implementations and optimise delivery processes for exceptional outcomes.
- Company: Join Unily, a leader in digital Employee Experience transformation for iconic brands.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Make a real impact by driving strategic value for top-tier clients.
- Qualifications: Advanced project management skills and strong leadership experience required.
- Other info: Dynamic work environment with a focus on continuous improvement and collaboration.
The predicted salary is between 43200 - 72000 £ per year.
Unily partners with the world’s largest and most complex enterprises to power Organizational Velocity through digital Employee Experience transformation. Iconic brands, including Estée Lauder Companies, CVS Health, and British Airways, use Unily’s market-leading Employee Experience platform to improve productivity, streamline communication, and foster a highly connected workplace.
Job Purpose
The Senior Delivery Manager will lead complex and strategic client implementations while providing oversight and direction to multiple project teams within their designated region (North America, EMEA). Reporting to the Director of Professional Services Delivery, this role will be responsible for driving delivery excellence, optimizing delivery processes, and ensuring consistent project success across a portfolio of clients. The ideal candidate will combine advanced project management expertise, strategic thinking, and leadership skills to drive exceptional client outcomes and operational efficiency across the delivery organization.
Key Responsibilities
- Lead complex, high-profile client implementations and multi-project portfolios
- Provide oversight and guidance to Delivery Managers and their project teams
- Develop and implement delivery strategies that align with business objectives
- Establish delivery standards, metrics, and best practices across project teams
- Drive continuous improvement in delivery methodologies and processes
- Manage resource allocation and capacity planning across multiple projects
- Build and maintain executive-level client relationships
- Oversee client satisfaction and delivery outcomes across a portfolio of accounts
- Identify and resolve critical escalations and complex delivery challenges
- Drive strategic value realization for clients through effective implementation
- Collaborate with Client Success on long-term client relationship management
- Act as executive sponsor for strategic client implementations
- Develop and implement standardized delivery processes and methodologies
- Create performance metrics and reporting frameworks for delivery teams
- Analyze delivery performance data to identify trends and improvement opportunities
- Lead initiatives to enhance delivery efficiency and quality
- Ensure consistent application of best practices across project teams
- Partner with functional leaders to optimize cross-team collaboration
- Partner with PS pre-sales and sales on scoping and proposal development for complex implementation opportunities
- Develop sophisticated statements of work for enterprise-scale implementations
- Present implementation strategies to executive-level client stakeholders
- Support sales teams in closing strategic opportunities
- Provide expert guidance on implementation feasibility, risks, and resource requirements
- Collaborate with Sales leadership to develop
Senior Delivery Manager in London employer: Unily
Contact Detail:
Unily Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Delivery Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Senior Delivery Manager role.
✨Tip Number 2
Prepare for those interviews by researching the company and its projects. We want you to show off your knowledge about Unily and how you can drive delivery excellence. Tailor your answers to highlight your strategic thinking and leadership skills!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. We suggest focusing on common questions related to project management and client relationships to boost your confidence before the real deal.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our exciting journey at Unily.
We think you need these skills to ace Senior Delivery Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Delivery Manager role. Highlight your project management experience and any strategic leadership roles you've held. We want to see how your skills align with our mission at Unily!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about digital Employee Experience transformation and how you can contribute to our team. Keep it engaging and relevant to the job description.
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your ability to lead complex projects and drive client success. Numbers and metrics can really make your application stand out to us!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our exciting journey!
How to prepare for a job interview at Unily
✨Know Your Stuff
Before the interview, dive deep into Unily's platform and its impact on employee experience. Familiarise yourself with their key clients and recent projects. This will not only show your genuine interest but also help you articulate how your skills can contribute to their mission.
✨Showcase Your Leadership Skills
As a Senior Delivery Manager, you'll need to demonstrate strong leadership. Prepare examples from your past experiences where you've successfully led complex projects or teams. Highlight your strategic thinking and how you've driven client satisfaction in challenging situations.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions about Unily’s delivery processes, team dynamics, and future goals. This shows that you're not just interested in the role, but also in how you can align with their vision and contribute to their success.
✨Be Ready for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving abilities. Think of potential challenges you might encounter in this role and how you would address them. This will demonstrate your readiness to tackle the complexities of client implementations.
