At a Glance
- Tasks: Manage top-tier client relationships and drive their success with our platform.
- Company: Join Unily, a vibrant tech company focused on customer success.
- Benefits: Enjoy a competitive salary, flexible work, and generous holiday allowance.
- Other info: Work in a fun, supportive environment with great career growth opportunities.
- Why this job: Be a strategic partner for clients and make a real impact on their success.
- Qualifications: 5+ years in Customer Success with enterprise SaaS experience required.
The predicted salary is between 60000 - 80000 £ per year.
About the Role
As a Customer Success Account Manager, you’ll take ownership of Unily’s highest-value enterprise client relationships. Acting as a trusted advisor, you’ll ensure our platform is deeply embedded in their success — driving adoption, retention, and growth. You’ll combine strategic influence with hands-on account management, collaborating across Unily’s teams to deliver measurable impact and best-in-class service.
Key Responsibilities
- Build and nurture executive-level relationships with Tier One clients, acting as their strategic partner and advocate within Unily to understand their unique business needs and build long-term relationships.
- Proactively engage with clients to understand their goals, challenges and requirements, and identify opportunities to upsell and cross-sell Unily products and services.
- Develop and execute tailored account success plans that align Unily’s capabilities with client business goals and KPIs.
- Lead executive business reviews, translating insights and performance data into actionable recommendations.
- Oversee onboarding, deployment, and adoption to ensure clients realise maximum value from the Unily platform.
- Assist them to help them coordinate and lead regular account review meetings to ensure they provide client satisfaction, address concerns and provide strategic guidance.
- Monitor and analyse client usage data, metrics and feedback to identify trends, generate insights and recommend improvements or new solutions.
- Anticipate and resolve client challenges, managing escalations with a proactive, solution-oriented approach.
- Collaborate closely with Sales, Product, Implementation, Marketing, Finance, and Legal to deliver a seamless client experience.
- Stay ahead of industry and competitive trends to advise clients and inform Unily’s customer success strategy.
- Maintain accurate account reporting, forecasts, and documentation to support internal planning and governance.
Qualifications
- 5+ years in Customer Success or Account Management roles, with at least 1 year managing enterprise-level SaaS clients.
- Proven track record in driving customer growth, retention, and satisfaction.
- Strong commercial acumen with experience identifying and executing revenue opportunities.
- Excellent relationship management, communication, and presentation skills — comfortable engaging with C-level stakeholders.
- Good technical understanding of digital workplace solutions, integrations, and APIs.
- Proficient in CRM platforms and Microsoft Office suite.
- Bachelor’s degree in Business, Marketing, or related field (or equivalent experience).
- Willingness to travel as required.
Why Work For Unily?
- In addition to a generous base salary and discretionary company bonus, here are some things we think you will love:
- Our awesome team culture. We are focused on achieving results as a team and having fun while we do it. You won’t find a friendlier or more dedicated bunch of people.
- Our industry leading product. We are very proud of our ever-evolving product, naturally we use (and love) it internally and provide the tools and resources for you (and our clients) to become a Unily expert.
- The flexibility that we offer. We don’t just mean working from home occasionally. We operate on a hybrid basis, and also recognize that life happens during the 9-5.30 and encourage a sustainable work/life balance.
- Our bright and modern office spaces. When you need to be in the office we want it to be like being at home. We have a well-stocked kitchen and the option to bring your dog to work.
- We offer a fantastic suite of benefits. Including 25 days holiday plus an extra paid day off to enjoy your birthday, Vitality life cover (for health, sight, hearing and dental), Aviva pension (via a salary sacrifice scheme), life assurance, income protection and so many more.
- Our commitment to sustainability and giving back to the community. We know working for an organisation that takes its environmental & social impact seriously is important, and we are proud to offer 1 fully paid volunteering day per year, an employee matching charity donation scheme and options to lease an Electric Vehicle through our salary sacrifice scheme.
Customer Success Account Manager in London employer: Unily
Unily is an exceptional employer that prioritises a vibrant team culture, where collaboration and enjoyment go hand in hand. With a commitment to employee well-being, we offer flexible working arrangements, modern office spaces, and a comprehensive benefits package that includes generous holiday allowances and health coverage. Our focus on sustainability and community engagement further enhances the rewarding experience of being part of our innovative team in a dynamic industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Account Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. Building relationships can open doors that a CV just can’t.
✨Tip Number 2
Prepare for those interviews! Research Unily inside out — know their products, culture, and recent news. Tailor your answers to show how your experience aligns with their needs, especially in customer success and account management.
✨Tip Number 3
Showcase your success stories! Be ready to share specific examples of how you’ve driven customer growth and satisfaction in past roles. Use metrics to back up your claims; numbers speak volumes!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Unily team.
We think you need these skills to ace Customer Success Account Manager in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about customer success and helping clients thrive with our platform.
Tailor Your Experience:Make sure to highlight your relevant experience in Customer Success or Account Management. We’re looking for specific examples that demonstrate your ability to drive growth and build strong relationships with enterprise clients.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to describe your achievements and how they relate to the responsibilities of the Customer Success Account Manager role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Unily
✨Know Your Clients Inside Out
Before the interview, research Unily's key clients and their industries. Understand their business needs and challenges so you can discuss how you would build and nurture those executive-level relationships effectively.
✨Showcase Your Success Stories
Prepare specific examples from your past experience where you've driven customer growth and satisfaction. Highlight instances where you've successfully upsold or cross-sold products, as this aligns perfectly with the role's responsibilities.
✨Demonstrate Strategic Thinking
Be ready to discuss how you would develop tailored account success plans. Think about how you can align Unily’s capabilities with client goals and KPIs, and be prepared to share insights on how you would lead executive business reviews.
✨Emphasise Collaboration Skills
Since the role involves working closely with various teams, be sure to highlight your experience in cross-functional collaboration. Share examples of how you've worked with sales, product, and marketing teams to deliver a seamless client experience.
