Contracts Manager, EMEA in London

About Unily

With 20+ years of expertise, Unily unites people, technology, and knowledge into action through the only AI-native employee experience platform. As the intelligent digital front door to work, Unily helps enterprises from 1,000 to 100,000+ employees, including Estée Lauder Companies, CVS Health, and British Airways, remove friction, increase clarity, and accelerate productivity so work moves faster.

Unily is a five‐time Leader in Employee Experience, recognised as a Leader in the 2025 Gartner Magic QuadrantTM for Intranet Packaged Solutions, the 2024 Forrester WaveTM: Intranet Platforms, and the IDC MarketScape: Worldwide Experience‐Centric Intelligent Digital Workspaces 2025. This analyst leadership is reinforced by strong customer validation, including G2 Crowd Leader recognition for exceptional usability and enterprise‐grade performance. Unily also holds the prestigious ClearBox "Intranet Choices 2025" award. With these accolades, we continue to grow and expand our employee community with people who are passionate about joining us on this exciting journey.

Job Purpose

The Contracts Manager, EMEA is responsible for leading the company's EMEA contract management strategy within a fast-growing SaaS environment. This role oversees the drafting, negotiation, review, and lifecycle management of all EMEA commercial agreements, including customer, vendor, and technology contracts. The role works closely with Sales, Finance, and Product teams to ensure contracts align with business objectives while mitigating legal and commercial risks. This is a hybrid role with an expectation of 1 day per week on site in either our London or Surrey offices.

Main Responsibilities

• Contract Strategy
  • Working alongside the NAM Contracts Manager to develop and lead the company's contract management framework, policies, and best practices.
  • Standardise contract templates and playbooks for SaaS products and services.
  • Implement and optimise contract lifecycle management (CLM) systems.
• Commercial Contracting
  • Draft and negotiate complex, cross‐border agreements with customers and suppliers such as SaaS master subscription agreements (MSAs) and vendor and procurement agreements.
  • Provide strategic guidance to Sales on complex enterprise deals.
  • Ensure contract terms align with revenue, pricing, and risk strategies.
  • Instruct external counsel as required for non‐standard negotiations outside UK.
  • Address contract‐related disputes and interpretations.
• Risk & Compliance
  • Ensure contractual compliance with relevant regulations including SaaS industry standards.
  • Identify legal and commercial risks in contracts and provide mitigation strategies.
  • Maintain governance processes for contract approvals and deviations from standard terms.
  • Provide strategic advice to executives and sales teams on commercial and vendor/supplier contracts.
• Cross‐Functional Collaboration
  • Partner with Sales, Customer Support, Finance, Data Privacy and Product teams to support deal negotiations.
  • Advise internal stakeholders on contract interpretation and obligations.
  • Support procurement negotiations with key vendors and suppliers.
• Process Improvement
  • Improve contract turnaround times while maintaining risk controls.
  • Drive automation and digitisation of contract workflows.
  • Develop metrics and reporting on contract performance, cycle time and risk exposure.

Requirements

• Bachelor's degree in Law, Business, or related field (LLB preferred).
• 6+ years of experience in commercial contracting, preferably in a SaaS or technology company.
• Strong experience negotiating complex enterprise SaaS agreements in EMEA.
• Deep understanding of software licensing, subscription models, and cloud services.

Key Skills

• Advanced contract negotiation and drafting.
• Strong commercial and risk assessment skills - deep understanding of business needs and the ability to align legal advice with commercial objectives.
• Knowledge of SaaS legal frameworks (data protection, IP, licensing).
• Stakeholder management across Sales and leadership teams.
• Experience with CLM platforms (e.g., Ironclad, DocuSign CLM, Agiloft).
• Excellent communication, project management and organisational skills.
• Experience in developing policies, processes, and tools to improve contract management.
• A proactive, innovative mindset with attention to detail.
• A confident, inquisitive, and proactive attitude.
• The ability to thrive in a fast‐paced, collaborative environment.

Preferred Experience

• Experience supporting global SaaS sales teams.
• Familiarity with data privacy frameworks (e.g., GDPR).
• Experience scaling contract processes in high‐growth companies.

Success Metrics

• Reduced contract cycle times.
• Improved contract standardisation and compliance.
• Effective risk mitigation in commercial agreements.
• Strong support of revenue‐generating sales processes.

We are united by a shared purpose and are committed to truly understanding each other. We know that everyone is unique and has their own story. We strive to have a diverse workforce that embraces and celebrates one another. We are united in building connections and curious to learn from each other so that we continue to grow together to build the workplace of tomorrow.

Why Work For Unily?

• In addition to a generous base salary and discretionary company bonus, here are some things we think you will love:
• Our awesome team culture. We are focused on achieving results as a team and having fun while we do it. You won't find a friendlier or more dedicated bunch of people.
• Our industry leading product. We are very proud of our ever‐evolving product, naturally we use (and love) it internally and provide the tools and resources for you (and our clients) to become a Unily expert.
• The flexibility that we offer. We don't just mean working from home occasionally. We operate on a hybrid basis, and also recognise that life happens during the 9‐5.30 and encourage a sustainable work/life balance.
• Our bright and modern office spaces. When you need to be in the office we want it to be like being at home. We have a well‐stocked kitchen and the option to bring your dog to work.
• We offer a fantastic suite of benefits. Including 25 days holiday plus an extra paid day off to enjoy your birthday, Vitality life cover (for health, sight, hearing and dental), Aviva pension (via a salary sacrifice scheme), life assurance, income protection and so many more.
• Our commitment to sustainability and giving back to the community. We know working for an organisation that takes its environmental & social impact seriously is important, and we are proud to offer 1 fully paid volunteering day per year, an employee matching charity donation scheme and options to lease an Electric Vehicle through our salary sacrifice scheme.