At a Glance
- Tasks: Be the go-to problem solver for clients, ensuring top-notch support and fast resolutions.
- Company: Join Unily, a company that values teamwork, results, and fun in a vibrant culture.
- Benefits: Enjoy a competitive salary, 25 days holiday, and a hybrid work model for work-life balance.
- Other info: Experience a bright office, a dog-friendly policy, and opportunities for community involvement.
- Why this job: Make a real difference by helping clients while developing your technical skills in a supportive environment.
- Qualifications: 2-4 years in technical or customer support with strong troubleshooting and communication skills.
The predicted salary is between 30000 - 40000 £ per year.
As a Customer Support Engineer, you will be the frontline problem solver for our clients—owning the end‑to‑end case lifecycle and ensuring every interaction is fast, insightful, and high‑quality. You’ll combine technical troubleshooting, product expertise, and AI‑assisted investigation to deliver world‑class support across regions in a follow‑the‑sun model.
Main Responsibilities:
- Deliver end‑to‑end support for our clients.
- Maintain high‑quality case documentation.
- Ensure fast and accurate resolution of technical issues.
- Contribute to continuous improvements in knowledge and AI tools.
Success Metrics:
- SLA compliance
- CSAT
- High‑quality case documentation
- Active contribution to knowledge and AI improvements
What You Bring:
- 2–4 years of experience in technical or customer support (SaaS preferred).
- Strong troubleshooting skills and ability to learn complex systems quickly.
- Excellent communication and multitasking abilities.
- Experience with CRM/ticketing tools (ServiceNow) and AI technologies.
- A collaborative mindset and curiosity to deepen product and domain expertise.
- A customer‑obsessed approach to problem‑solving.
Why Work For Unily?
- Our awesome team culture: focused on results, teamwork, and fun.
- Industry‑leading product with internal training to become experts.
- Flexibility: hybrid work model, 9‑5.30 schedule, and sustainable work/life balance.
- Bright, modern office spaces with a well‑stocked kitchen and dog‑friendly policy.
- Great benefits: 25 days holiday plus a birthday day off, Vitality life cover, Aviva pension scheme, life assurance, income protection.
- Sustainability and community: one paid volunteering day, charity donation matching, and electric vehicle lease options.
Unily is committed to diversity, inclusion, and belonging, creating an environment where everyone can thrive.
Customer Support Engineer in Guildford employer: Unily
Unily is an exceptional employer that fosters a vibrant team culture where collaboration and fun go hand in hand. With a commitment to employee well-being, we offer flexible working arrangements, a modern office environment, and a comprehensive benefits package that includes generous holiday allowances and health coverage. Our focus on sustainability and community engagement further enhances the rewarding experience of being part of our innovative team.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Engineer in Guildford
✨Tip Number 1
Get to know the company inside out! Research Unily's products, culture, and values. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your troubleshooting skills! Since you'll be solving technical issues, brush up on your problem-solving techniques. Use mock scenarios to demonstrate your thought process during interviews.
✨Tip Number 3
Show off your communication skills! Be clear and concise when discussing your experiences. Remember, as a Customer Support Engineer, you'll need to explain complex issues simply, so practice makes perfect!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join our awesome team at Unily!
We think you need these skills to ace Customer Support Engineer in Guildford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Customer Support Engineer role. Highlight your technical troubleshooting skills and any experience with CRM tools like ServiceNow. We want to see how your background aligns with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for customer support and problem-solving. Let us know why you’re excited about the opportunity at Unily and how you can contribute to our awesome team culture.
Showcase Your Communication Skills:As a Customer Support Engineer, communication is key. Use clear and concise language in your application. We want to see that you can convey complex ideas simply and effectively—just like you would with our clients!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Unily!
How to prepare for a job interview at Unily
✨Know Your Stuff
Make sure you brush up on your technical knowledge and troubleshooting skills. Familiarise yourself with common issues in customer support, especially in SaaS environments. Being able to discuss specific scenarios or past experiences will show that you’re ready to tackle the challenges head-on.
✨Showcase Your Communication Skills
As a Customer Support Engineer, clear communication is key. Practice explaining complex technical concepts in simple terms. During the interview, demonstrate your ability to listen actively and respond thoughtfully to questions, as this reflects your customer-obsessed approach.
✨Familiarise Yourself with Tools
Get comfortable with CRM and ticketing tools like ServiceNow, as well as any AI technologies mentioned in the job description. If you have experience with these tools, be ready to share how you’ve used them to improve case resolution times or enhance customer satisfaction.
✨Emphasise Teamwork and Curiosity
Highlight your collaborative mindset and willingness to learn. Share examples of how you’ve worked with others to solve problems or improve processes. This will resonate well with their focus on teamwork and continuous improvement in knowledge and AI tools.
