At a Glance
- Tasks: Be the go-to person for clients, ensuring they get the most out of our product.
- Company: Join a forward-thinking company that values customer relationships and innovation.
- Benefits: Enjoy competitive pay, flexible working options, and opportunities for professional growth.
- Other info: Dynamic role with a focus on collaboration and continuous learning.
- Why this job: Make a real difference by helping clients succeed and thrive with our platform.
- Qualifications: 7+ years in Customer Success Management with strong relationship-building skills.
The predicted salary is between 60000 - 80000 € per year.
Bringing previous experience and incorporating industry best practices, our Senior Customer Success Managers (Sr. CSM) are responsible for partnering with our clients to ensure the continued value realization of our product, thereby influencing client retention, satisfaction rates, revenue growth, external advocacy participation, and continued product adoption. An effective Sr. CSM will independently partner with multiple stakeholders across our Unily business and that of the client. The successful candidate will have a perfect blend of relationship management and commercial acumen. The candidate is structured, focused, flexible, and confident in sharing their knowledge and experience with the broader team. They understand how to act as the customer advocate internally, while also positively representing Unily within the customer business.
Main Responsibilities
- Be the primary point of contact for designated portfolio of customers across varied sectors and industries establishing a trusted advisor relationship and acting as the customer advocate into the business.
- Working with customers to establish critical goals, or other key performance indicators that can be measured to determine success.
- Help customers to achieve success and increase adoption by understanding their vision and advising how the Unily platform can be leveraged to meet their requirements.
- Use analytics data and other measurement tools to understand where usage of the product can be improved and work with customers to implement change.
- Conduct regular business reviews post product implementation with client stakeholders to ensure return on investment is being achieved and platform objectives are evolving in line with business requirements.
- Recognize, address, and elevate customer needs/issues cross-departmentally to ensure a quick resolution.
- Identify renewal risks and collaborate with internal teams to remediate and ensure a successful renewal.
- Prepare and educate customers on new features and releases and support in the implementation of these.
- Maintain a deep understanding of the product, keeping up to date as it continuously evolves.
Knowledge, Skills And Experience Needed For The Job
7+ years experience in a Customer Success Management.
Senior Customer Success Manager, EMEA in Godalming employer: Unily
At Unily, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our Senior Customer Success Managers enjoy comprehensive benefits, including professional development opportunities and a supportive environment that encourages personal growth. Located in the vibrant EMEA region, our team thrives on building meaningful relationships with clients while contributing to their success, making every day rewarding and impactful.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Success Manager, EMEA in Godalming
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Senior Customer Success Manager role.
✨Tip Number 2
Prepare for those interviews by researching the company and its products inside out. We want you to be able to discuss how you can leverage the Unily platform to meet customer needs, showing off your commercial acumen and relationship management skills.
✨Tip Number 3
Practice your storytelling! We believe that sharing your past experiences in a compelling way can really resonate with interviewers. Highlight how you've acted as a customer advocate and helped clients achieve their goals.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about joining our team!
We think you need these skills to ace Senior Customer Success Manager, EMEA in Godalming
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Customer Success Manager role. Highlight your experience in relationship management and how you've successfully partnered with clients in the past. We want to see how you can bring value to our team!
Showcase Your Achievements:Don’t just list your responsibilities; share specific achievements that demonstrate your impact. Use metrics where possible to show how you’ve influenced client retention or revenue growth. We love numbers that tell a story!
Be Authentic:Let your personality shine through in your application. We’re looking for someone who is confident and flexible, so don’t be afraid to share your unique approach to customer success. We want to know what makes you tick!
Apply Through Our Website:For the best chance of getting noticed, make sure to apply directly through our website. This helps us keep track of applications and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Unily
✨Know Your Product Inside Out
Before the interview, make sure you have a deep understanding of Unily's platform and its features. Familiarise yourself with how it can be leveraged to meet customer needs. This will not only show your enthusiasm but also demonstrate your ability to act as a knowledgeable advisor.
✨Showcase Your Relationship Management Skills
Prepare examples from your past experiences where you've successfully built relationships with clients. Highlight how you’ve acted as an advocate for customers and resolved their issues. This will illustrate your capability to establish trusted advisor relationships, which is crucial for the role.
✨Be Ready to Discuss Metrics
Since the role involves measuring success through KPIs, come prepared to discuss how you've used analytics in previous roles. Share specific instances where you’ve helped clients achieve their goals through data-driven insights. This will showcase your commercial acumen and structured approach.
✨Demonstrate Flexibility and Problem-Solving
Think of scenarios where you had to adapt quickly to changing client needs or internal challenges. Be ready to discuss how you navigated these situations and what the outcomes were. This will highlight your flexibility and confidence in handling various stakeholders.
