Unily is seeking an Application Support Engineer to provide highly technical, incident-driven support for our SaaS platform. You will own each incident from triage to resolution, using product knowledge, diagnostics, and collaboration with Product and Engineering to resolve issues quickly and clearly communicate with stakeholders.
You will maintain accurate incident records in ServiceNow, support on-call rotations, and contribute to post-incident RCA and runbooks to prevent recurrence.
#J-18808-LjbffrSaaS Incident Response Engineer in Godalming employer: Unily
Unily is an exceptional employer that fosters a vibrant team culture where collaboration and fun go hand in hand. With a commitment to employee well-being, we offer flexible working arrangements, a modern office environment, and a comprehensive benefits package that includes generous holiday allowances and health coverage. Our focus on sustainability and community engagement further enhances the rewarding experience of being part of our innovative team.
