At a Glance
- Tasks: Own the case lifecycle and deliver fast, insightful support using AI and troubleshooting skills.
- Company: Join Unily, a leading SaaS company with a focus on innovation and collaboration.
- Benefits: Enjoy a hybrid working model and opportunities for professional growth.
- Other info: Collaborative team environment to deepen your product expertise.
- Why this job: Make a real impact by solving customer issues with cutting-edge technology.
- Qualifications: 2–4 years in technical or customer support with strong problem-solving skills.
The predicted salary is between 35000 - 42000 £ per year.
Unily, a leading Saa S company, seeks a Customer Support Engineer to own the end-to-end case lifecycle and deliver fast, insightful support using troubleshooting, product knowledge, and AI-assisted investigation in a follow-the-sun model.
Ideal candidates have 2–4 years in technical or customer support, strong problem‑solving and communication skills, and experience with Service Now.
This role offers a hybrid working model and the chance to deepen product expertise with a collaborative team.
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Global SaaS Customer Support Engineer (AI‑Powered) in Godalming employer: Unily
Unily is an exceptional employer that fosters a dynamic and collaborative work culture, perfect for those looking to grow their skills in a fast-paced SaaS environment. With a hybrid working model, employees enjoy flexibility while being part of a supportive team that values innovation and continuous learning. The opportunity to deepen product expertise and engage with cutting-edge AI technology makes Unily a rewarding place to advance your career.
