At a Glance
- Tasks: Be the go-to problem solver for clients, ensuring top-notch support and fast resolutions.
- Company: Join a friendly team at Unily, known for its collaborative culture and innovative products.
- Benefits: Enjoy 25 days holiday, hybrid work, health cover, and a fun office environment.
- Other info: Embrace sustainability with paid volunteering days and options for electric vehicle leasing.
- Why this job: Make a real impact while developing your skills in a supportive and dynamic setting.
- Qualifications: 2-4 years in technical/customer support, strong troubleshooting, and excellent communication skills.
The predicted salary is between 30000 - 40000 £ per year.
As a Customer Support Engineer, you will be the frontline problem solver for our clients—owning the end‑to‑end case lifecycle and ensuring every interaction is fast, insightful, and high‑quality. You’ll combine technical troubleshooting, product expertise, and AI‑assisted investigation to deliver world‑class support across regions in a follow‑the‑sun model.
Main Responsibilities:
- Own the end‑to‑end case lifecycle.
- Ensure fast, insightful, and high‑quality interactions.
- Combine technical troubleshooting, product expertise, and AI‑assisted investigation.
Success Metrics:
- SLA compliance
- CSAT
- High‑quality case documentation
- Active contribution to knowledge and AI improvements
What You Bring:
- 2–4 years of experience in technical or customer support (SaaS preferred)
- Strong troubleshooting skills and ability to learn complex systems quickly
- Excellent communication and multitasking abilities
- Experience with CRM/ticketing tools (ServiceNow) and AI technologies
- A collaborative mindset and curiosity to deepen product and domain expertise
- A customer‑obsessed approach to problem‑solving
Why Work For Unily?
- Our awesome team culture focused on achieving results as a team while having fun.
- Our industry leading product that we use and love internally.
- Flexibility in working arrangements and a sustainable work/life balance.
- Bright and modern office spaces with a well‑stocked kitchen and the option to bring your dog to work.
- A fantastic suite of benefits including 25 days holiday plus an extra paid day off for your birthday, Vitality life cover, Aviva pension, life assurance, income protection, and more.
- Commitment to sustainability and community giving, including a fully paid volunteering day per year and an employee matching charity donation scheme.
Customer Support Engineer in Godalming employer: Unily
Unily is an exceptional employer that fosters a vibrant team culture where collaboration and fun go hand in hand. With a commitment to employee well-being, we offer flexible working arrangements, a modern office environment, and a comprehensive benefits package that includes generous holiday allowances and health coverage. Our focus on sustainability and community engagement further enhances the rewarding experience of being part of our innovative team.
