Director, Professional Services Engineering

Unily partners with the world’s largest and most complex enterprises to power Organizational Velocity through digital Employee Experience transformation. Iconic brands, including Estée Lauder Companies, CVS Health, and British Airways, use Unily’s market-leading Employee Experience platform to improve productivity, streamline communication, and foster a highly connected workplace.

Unily is the only triple leader recognized by all three of the major analysts. Unily is recognized as a Leader in the 2025 Gartner® Magic Quadrant™ for Intranet Packaged Solutions, the 2024 Forrester Wave™: Intranet Platforms, and the IDC MarketScape: Worldwide Experience-Centric Intelligent Digital Workspaces 2025. With these accolades, we continue to grow and expand our employee community with people who are passionate about joining us on this exciting journey.

Job Purpose

We are seeking an experienced Director, Professional Services Engineering to lead our customer-facing Professional Services Engineering organization. This senior leadership role combines technical excellence with strategic collaboration, ensuring our clients receive world-class custom solutions that extend the Unily out-of-the-box product while maintaining strong alignment with our core product roadmap.

Main Responsibilities

• Client Delivery Excellence
  • Lead the execution of client delivery development projects by managing a team of full-stack engineers.
  • Deliver high-quality solutions as an extension of the OOTB product offerings including system integrations, custom widgets, and migration tooling.
  • Train the team on estimation and feasibility analysis best practices and timeline management.
  • Establish and enforce development best practices, code quality standards, and delivery methodologies.
  • Oversee the technical architecture of client engagements.
  • Support critical build-versus-buy decisions to ensure scalable, maintainable solutions.
  • Build, mentor, and grow a high-performing team of full-stack and QA engineers.
  • Foster a culture of technical excellence, continuous learning, and customer obsession.
  • Establish career development paths and conduct technical reviews to ensure code standards and alignment to customer requirements.
  • Ensure your team has the tools and support needed to succeed.
• Resource Management & Capacity Planning
  • Leverage resource management strategies, processes and associated tooling.
  • Partner to optimize resource utilization.
  • Establish effective capacity planning frameworks to support management of multiple projects concurrently.
  • Create contingency plans to address resource constraints and demand fluctuations.
• Strategic Collaboration & Product Alignment
  • Establish and maintain a robust collaboration framework with Product and Product Engineering teams.
  • Participate in product roadmap discussions and provide customer insights that inform product direction.
  • Ensure Professional Services solutions complement or extend rather than compete with product capabilities.
  • Partner in defining and implementing information architecture best practices across all client solutions engagements.
  • Ensure consistency in how we structure data, design system integrations, and build extensible solutions.
  • Create reusable patterns and frameworks that accelerate delivery while maintaining quality.
  • Design solutions that can evolve with both client needs and product capabilities.

Requirements

• 10+ years of software engineering experience with at least 5 years in leadership roles.
• Experience in a SaaS or enterprise software environment.
• Proven track record of leading customer-facing engineering teams in a Professional Services or Solutions Engineering capacity.
• Strong full-stack development expertise with experience in modern frameworks and integration architectures.
• Demonstrated ability to collaborate effectively with Product Management and Engineering organizations.
• Experience establishing technical standards, best practices, and governance frameworks.
• Excellent communication skills with ability to engage both technical and business stakeholders.
• Background in building migration tools, custom integrations, and extensible widget frameworks.
• Track record of building reusable frameworks and accelerators for Professional Services teams.
• Experience balancing customer customization needs with product scalability.
• Expertise in software solutions using the .NET Framework, .NET Core/.NET 6+, AngularJS, modern Angular, and React.
• Expertise in modern API architectures (REST, GraphQL, webhooks).
• Experience with cloud platforms and infrastructure-as-code.
• Interest in and experience with AI-assisted development.
• Familiarity with agile development practices.
• Interest in DevOps tools and CI/CD pipelines.
• Experience with academic or personal projects involving web development.
• Exposure to/understanding of Content Management Systems.

Education & Certifications

• Bachelor's degree or commensurate experience required (Computer Science background a plus).
• Advanced certifications a plus.
• Agile certifications (SAFe, Scrum) beneficial.

Travel Requirements

Willingness to travel occasionally, up to 5-10% as needed, (domestic and international) to support global team and client engagements.

Location

Flexible with preference for major business hubs in Europe (GMT/CET) and North America (ET).

We are united by a shared purpose and are committed to truly understanding each other. We know that everyone is unique and has their own story. We strive to have a diverse workforce that embraces and celebrates one another. We are united in building connections and curious to learn from each other so that we continue to grow together to build the workplace of tomorrow.

Why Work for Unily?

• Our awesome team culture. We are focused on achieving results as a team and having fun whilst we do it. You won’t find a friendlier or more dedicated bunch of people.
• Our industry leading product. We are very proud of our ever-evolving product, naturally we use (and love) it internally and provide the tools and resources for you (and our clients) to become a Unily expert.
• The flexibility that we offer. We don’t just mean working from home occasionally. We operate on a hybrid basis, and also recognize that life happens during the 9-5.30 and encourage a sustainable work/life balance.
• Our bright and modern office spaces. When you need to be in the office we want it to be like being at home. We have a well-stocked kitchen, ample parking and the option to bring your dog to work.
• We offer a fantastic suite of benefits: UK: 25 days holiday plus an extra paid day off to enjoy your birthday, Vitality life cover (for health, sight, hearing and dental), Aviva pension (via a salary sacrifice scheme), life assurance, income protection and so many more.
• Our commitment to sustainability and giving back to the community. We know working for an organisation that takes its environmental & social impact seriously is important, and we are proud to offer 1 fully paid volunteering day per year, an employee matching charity donation scheme and options to lease an Electric Vehicle through our salary sacrifice scheme.