Director of Solutions Engineering (London)

Unily partners with the world’s largest and most complex enterprises to power Organizational Velocity through digital Employee Experience transformation. Iconic brands, including Estée Lauder Companies, CVS Health, and British Airways, use Unily’s market-leading Employee Experience platform to improve productivity, streamline communication, and foster a highly connected workplace.

Unily is the only triple leader recognized by all three of the major analysts. Unily is recognized as a Leader in the 2024 GartnerMagic Quadrantfor Intranet Packaged Solutions, the 2024 Forrester Wave: Intranet Platforms, and the IDC MarketScape: Worldwide Experience-Centric Intelligent Digital Workspaces 2024. With these accolades, we continue to grow and expand our employee community with people who are passionate about joining us on this exciting journey.

Job Purpose

As the Director of Solutions Engineering at Unily, you will lead a global team dedicated to showcasing our platform\’s capabilities to address each client’s unique organizational challenges. You will craft and implement our global presales strategy, ensuring your team effectively translates prospect and customer needs into tailored, compelling product demonstrations and proposals. Reporting directly to the Chief Revenue Officer, you’ll bridge sales and product teams, contributing directly to roadmap discussions and ensuring alignment between client requirements and product evolution. Your blend of leadership, technical proficiency, consultative selling, and strategic thinking will drive growth and ensure exceptional customer experiences.

Main Responsibilities

Strategic Leadership

• Build, lead, and mentor a team of Solutions Engineers across key regions.
• Define and execute the SE vision, structure, and operating model to align with the company’s growth strategy.
• Partner with Sales, Marketing, and Product to refine messaging, improve sales efficiency, and ensure win rates.
• Develop and implement scalable sales consulting and technical frameworks, methodologies, and best practices to ensure consistency across regions
• Build and nurture strategic relationships with key clients, partners, and internal stakeholders

Technical Sales Excellence

• Own technical pre-sales processes including discovery, solution design, demos, RFPs/RFIs, and PoCs.
• Enable SEs to become trusted advisors to enterprise prospects and customers.
• Optimize SE engagement model across deal stages, segments, and geographies.
• Participate in the pre-sales process to provide technical expertise and implementation guidance
• Collaborate with Sales teams to qualify opportunities and understand client requirements
• Support the development of technical presentations and demonstrations for prospective clients
• Address technical questions and concerns during client meetings and proposal discussions
• Contribute to RFP/RFI responses with detailed technical implementation approaches
• Ensure that client challenges, goals and requirements are well documented and shared with our implementation teams so they have client context at project kick-off

Client Relationship Building

• Conduct discovery sessions to understand client requirements and objectives
• Serve as the voice of the customer to inform product roadmap and feature prioritization.
• Collaborate with RevOps and Enablement to define KPIs, tooling, and training programs.
• Work with Professional Services and Customer Success to ensure a smooth handoff and strong post-sale architecture alignment.
• Establish trust and credibility with prospective clients through technical expertise
• Track SE performance metrics (conversion rates, attach rates, cycle time).
• Implement scalable processes, playbooks, and knowledge management tools.
• Drive continuous improvement through data, feedback, and field intelligence.
• Analyze win/loss outcomes to identify improvement opportunities in pre-sales approach
• Stay current on product features, capabilities, and implementation best practices
• Contribute to the development of pre-sales SKUs, methodologies and tools
• Share knowledge and insights with the broader pre-sales and delivery organizations
• Identify patterns in client requirements to inform service offering development

Requirements

Experience

• 8+ years of experience in Solutions Engineering, Pre-Sales, or similar roles at a B2B SaaS company, with 3+ years in a leadership capacity. Experience supporting enterprise-level sales ($100K–$1M+ ACV).
• Strong technical background
• Exceptional leadership, communication, and stakeholder management skills.
• Proven track record of scaling SE teams in high-growth environments.
• Comfortable working across time zones, cultures, and virtual teams.

Additional Skills

• Experience with MEDDICC, Command of the Message, or similar sales methodologies.
• Self-motivated with ability to work independently
• Collaborative approach to working with sales and delivery teams
• Adaptability to changing requirements and priorities
• Strong time management and organizational abilities
• Proactive and solution-oriented mindset

We are united by a shared purpose and are committed to truly understanding each other. We know that everyone is unique and has their own story. We strive to have a diverse workforce that embraces and celebrates one another. We are united in building connections and curious to learn from each other so that we continue to grow together to build the workplace of tomorrow.

[DELETE REGIONAL BENEFITS AS REQUIRED]

Why Work For Unily?

In addition to a generous base salary and discretionary company bonus, here are some things we think you will love:

Our awesome team culture. We are focused on achieving results as a team and having fun while we do it. You won’t find a friendlier or more dedicated bunch of people.

Our industry leading product. We are very proud of our ever-evolving product, naturally we use (and love) it internally and provide the tools and resources for you (and our clients) to become a Unily expert.

The flexibility that we offer. We don’t just mean working from home occasionally. We operate on a hybrid basis, and also recognize that life happens during the 9-5.30 and encourage a sustainable work/life balance.

Our bright and modern office spaces. When you need to be in the office we want it to be like being at home. We have a well-stocked kitchen and the option to bring your dog to work.

We offer a fantastic suite of benefits. Including 25 days holiday plus an extra paid day off to enjoy your birthday, Vitality life cover (for health, sight, hearing and dental), Aviva pension (via a salary sacrifice scheme), life assurance, income protection and so many more.

Our commitment to sustainability and giving back to the community. We know working for an organisation that takes its environmental & social impact seriously is important, and we are proud to offer 1 fully paid volunteering day per year, an employee matching charity donation scheme and options to lease an Electric Vehicle through our salary sacrifice scheme.

View Unily\’s UK & EEA Careers Privacy Notice here

#J-18808-Ljbffr