At a Glance
- Tasks: Manage high-value client relationships and drive their success with our innovative platform.
- Company: Join Unily, a leader in employee experience with a vibrant team culture.
- Benefits: Enjoy a competitive salary, flexible work options, and generous holiday leave.
- Other info: Work in a modern office with a friendly team and commitment to sustainability.
- Why this job: Be a trusted advisor and make a real impact on enterprise clients' success.
- Qualifications: 5+ years in Customer Success with strong relationship management skills.
The predicted salary is between 50000 - 60000 £ per year.
With 20+ years of expertise, Unily unites people, technology, and knowledge into action through the only AI-native employee experience platform. As the intelligent digital front door to work, Unily helps enterprises from 1,000 to 100,000+ employees, including Estée Lauder Companies, CVS Health, and British Airways, remove friction, increase clarity, and accelerate productivity so work moves faster.
About the Role
As a Customer Success Account Manager, you’ll take ownership of Unily’s highest-value enterprise client relationships. Acting as a trusted advisor, you’ll ensure our platform is deeply embedded in their success — driving adoption, retention, and growth. You’ll combine strategic influence with hands-on account management, collaborating across Unily’s teams to deliver measurable impact and best-in-class service.
Key Responsibilities
- Build and nurture executive-level relationships with Tier One clients, acting as their strategic partner and advocate within Unily to understand their unique business needs and build long-term relationships.
- Proactively engage with clients to understand their goals, challenges and requirements, and identify opportunities to upsell and cross-sell Unily products and services.
- Develop and execute tailored account success plans that align Unily’s capabilities with client business goals and KPIs.
- Lead executive business reviews, translating insights and performance data into actionable recommendations.
- Oversee onboarding, deployment, and adoption to ensure clients realise maximum value from the Unily platform.
- Assist them to help them coordinate and lead regular account review meetings to ensure they provide client satisfaction, address concerns and provide strategic guidance.
- Monitor and analyse client usage data, metrics and feedback to identify trends, generate insights and recommend improvements or new solutions.
- Anticipate and resolve client challenges, managing escalations with a proactive, solution-oriented approach.
- Collaborate closely with Sales, Product, Implementation, Marketing, Finance and Legal to deliver a seamless client experience.
- Stay ahead of industry and competitive trends to advise clients and inform Unily’s customer success strategy.
- Maintain accurate account reporting, forecasts, and documentation to support internal planning and governance.
Qualifications
- 5+ years in Customer Success or Account Management roles, with at least 1 year managing enterprise-level SaaS clients.
- Proven track record in driving customer growth, retention, and satisfaction.
- Strong commercial acumen with experience identifying and executing revenue opportunities.
- Excellent relationship management, communication and presentation skills — comfortable engaging with C-level stakeholders.
- Good technical understanding of digital workplace solutions, integrations and APIs.
- Proficient in CRM platforms and Microsoft Office suite.
- Bachelor’s degree in Business, Marketing or related field (or equivalent experience).
- Willingness to travel as required.
Why Work For Unily?
- In addition to a generous base salary and discretionary company bonus, here are some things we think you will love: Our awesome team culture. We are focused on achieving results as a team and having fun while we do it.
- Our industry leading product. We are very proud of our ever-evolving product, naturally we use (and love) it internally and provide the tools and resources for you (and our clients) to become a Unily expert.
- The flexibility that we offer. We don’t just mean working from home occasionally. We operate on a hybrid basis, and also recognize that life happens during the 9-5.30 and encourage a sustainable work/life balance.
- Our bright and modern office spaces. When you need to be in the office we want it to be like being at home. We have a well-stocked kitchen and the option to bring your dog to work.
- We offer a fantastic suite of benefits. Including 25 days holiday plus an extra paid day off to enjoy your birthday, Vitality life cover (for health, sight, hearing and dental), Aviva pension (via a salary sacrifice scheme), life assurance, income protection and so many more.
- Our commitment to sustainability and giving back to the community. We know working for an organisation that takes its environmental & social impact seriously is important, and we are proud to offer 1 fully paid volunteering day per year, an employee matching charity donation scheme and options to lease an Electric Vehicle through our salary sacrifice scheme.
Customer Success Account Manager employer: Unily
Unily is an exceptional employer that fosters a vibrant team culture focused on collaboration and fun, ensuring employees feel valued and engaged. With a commitment to work-life balance through hybrid working options and a suite of generous benefits, including 25 days of holiday and a paid volunteering day, Unily empowers its employees to thrive both personally and professionally. The modern office environment, coupled with opportunities for growth and development within a leading-edge company, makes Unily a fantastic place to build a rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Account Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more connections you make, the better your chances of landing that Customer Success Account Manager role.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, be ready to share specific examples of how you've driven customer success in the past. Use metrics and results to back up your claims — numbers speak volumes!
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out to companies you admire, like Unily, and express your interest in working with them. A little initiative can go a long way in making a great impression.
✨Tip Number 4
Keep learning! Stay updated on industry trends and best practices in customer success. This not only makes you more attractive to employers but also gives you great talking points during interviews. Plus, we love candidates who are passionate about growth!
We think you need these skills to ace Customer Success Account Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Success Account Manager role. Highlight your experience with enterprise-level clients and how you've driven customer growth and satisfaction in previous roles.
Showcase Your Relationship Skills:We want to see how you build and nurture relationships. Share specific examples of how you've engaged with C-level stakeholders and turned challenges into opportunities for your clients.
Be Data-Driven:Since this role involves monitoring client usage data, include any relevant metrics or insights from your past experiences. Show us how you've used data to inform decisions and drive success for your clients.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Unily!
How to prepare for a job interview at Unily
✨Know Your Clients
Before the interview, research Unily's key clients and their industries. Understanding their unique challenges and how Unily's platform addresses them will help you demonstrate your ability to build and nurture executive-level relationships.
✨Showcase Your Success Stories
Prepare specific examples from your past experience where you've driven customer growth and satisfaction. Highlight instances where you've successfully managed enterprise-level SaaS clients and how you identified revenue opportunities.
✨Master the Metrics
Familiarise yourself with key performance indicators relevant to customer success. Be ready to discuss how you've monitored client usage data and translated insights into actionable recommendations that led to improved client outcomes.
✨Engage with Enthusiasm
During the interview, convey your passion for customer success and your proactive approach to problem-solving. Show that you're not just a manager but a strategic partner who is genuinely invested in the success of clients and the company.
