At a Glance
- Tasks: Lead the UK service team, manage customer requests, and coordinate service operations.
- Company: Dynamic AV company focused on innovation and customer satisfaction.
- Benefits: Competitive salary, career development opportunities, and a collaborative work environment.
- Other info: Exciting opportunity for growth and to work with cutting-edge LED technology.
- Why this job: Join a passionate team and make a real difference in the AV industry.
- Qualifications: 3 years in a technical AV role, project management skills, and a UK driving licence.
The predicted salary is between 40000 - 50000 £ per year.
Role & Responsibilities:
- Create and review annual plan for service team operations.
- Overall responsibility for the effective operation of the UK service team, act as primary point of contact for customer’s service requests and reporting back to HQ.
- Coordinate scheduling for on-site survey & service visits and allocate engineering teams from both in-house and 3rd party resources.
- Coordinate with sales team to create quotations for installation & service activity.
- Liaise with commercial and sales teams to identify upcoming project requirements and plan service team resources accordingly.
- Keep the stock room and repair centre in an orderly state and order supplies accordingly to ensure smooth-running of service team.
- Maintain accurate records of RMA processes and ensure smooth running of the repair team.
- Liaise with customers to inform them of planned service visits and advise on status of ongoing & completed tasks.
- Maintain the database of service records and tickets.
- Create and coordinate regular training sessions for external partners.
- Recruit and train additional service team members when required.
- Manage and maintain good relations with 3rd party resources.
Qualifications:
- 3 years experience in a technical role in AV industry (on-site LED install experience would be an advantage).
- Successful candidates will be able to demonstrate after-sales management experience.
- Successful candidates will be able to demonstrate project management experience.
- Higher education qualification in a technical subject.
- UK Driving license.
- Fully fluent English language skills, written and verbal.
Senior Technical Services Engineer（LED） in Slough employer: Unilumin
As a Technical Service Manager at our company, you will thrive in a dynamic and supportive work environment that prioritises employee growth and development. We offer comprehensive training programs, a collaborative culture, and the opportunity to work with cutting-edge technology in the AV industry, all while being part of a team that values innovation and customer satisfaction. Located in the UK, we provide a unique chance to engage with diverse projects and clients, ensuring your role is both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Technical Services Engineer（LED） in Slough
✨Join Engineering Meetups!
Get yourself along to local engineering meetups or tech conferences. These are great places to connect with like-minded folks and industry leaders who might just have a lead on that full-time Senior Technical Services Engineer（LED） role you’re after at Unilumin.
✨Show Off Your Projects!
Don’t be shy about showcasing your engineering projects. Whether it’s a funky app, a mechanical design, or a complex algorithm, having a solid portfolio on platforms like GitHub can really make you stand out. Plus, it gives potential employers at Unilumin a taste of what you can bring to the table!
✨Engage with Online Communities
Dive into engineering forums and online communities, like Reddit or specific engineering Discord channels. Sharing your insights, asking questions, and being active can help you build connections that might lead to job opportunities at Unilumin.
✨Apply Through Company Websites
When you spot a role like Senior Technical Services Engineer（LED） at Unilumin, apply directly through their website. Often, this can show your genuine interest in the company and you might just get noticed quicker than via typical job boards.
We think you need these skills to ace Senior Technical Services Engineer（LED） in Slough
Some tips for your application 🫡
Showcase Your Technical Expertise:When applying for an engineering role like Senior Technical Services Engineer（LED）, it’s essential to highlight your technical skills. Include any relevant software or tools you're proficient in on your CV—think CAD software, simulation tools, or programming languages. Don't skimp on any engineering projects you've worked on that demonstrate your ability to solve complex problems.
Focus on Results and Impact:In the engineering world, we love numbers and real-world impact. Quantify your achievements wherever possible—like reducing costs by a certain percentage, improving efficiency, or successfully completing a project ahead of schedule. This gives your future employers at Unilumin a clear picture of the value you can bring.
Craft a Compelling Cover Letter:Use your cover letter to express your passion for engineering and explain why you’re drawn to Unilumin specifically. Share what aspects of their work excite you and how your values align with theirs. This is your chance to show a bit of personality while keeping it professional!
Include Relevant Certifications:If you have any engineering certifications, especially ones that are recognised in your field, make sure to feature them prominently on your CV. They demonstrate not just your knowledge, but also your commitment to professional development, which is something we at StudySmarter value highly.
How to prepare for a job interview at Unilumin
✨Brush Up on Core Engineering Principles
Before heading into the interview with Unilumin, make sure you're solid on the fundamental engineering principles relevant to the role. Be ready to discuss concepts such as thermodynamics, fluid mechanics, or structural analysis, depending on the specifics mentioned in the job description. Don’t skip any hands-on projects or coursework; these can be excellent talking points!
✨Show Off Your Problem-Solving Skills
Expect technical questions or case studies during your interview—after all, engineering is all about solving problems! Prepare a few examples of how you've tackled engineering challenges in the past, whether at university or in any practical experience. Practising with mock technical interviews can really help you articulate your thought process and solutions.
✨Relate Your Experience to the Role
In a full-time role, employers like Unilumin want to see that you can adapt and grow within their team. Be ready to discuss how your previous internships, projects, or studies relate directly to the work you'll be doing. Highlight specific experiences that showcase your collaborative skills and how you've successfully worked within a team environment.
✨Know Your Tools and Software
Most engineering roles require familiarity with specific tools and software. Prepare to talk about your proficiency with programmes like AutoCAD, MATLAB, or SolidWorks if they’re relevant to the role. Even better, have examples of projects where you’ve used these tools, as it'll demonstrate your hands-on experience and readiness for the job.
