- Create and review annual plan for service team operations
- Overall responsibility for the effective operation of the UK service team, act as primary point of contact for customer’s service requests and reporting back to HQ
- Coordinate scheduling for on-site survey & service visits and allocate engineering teams from both in-house and 3rd party resources
- Coordinate with sales team to create quotations for installation & service activity
- Liaise with commercial and sales teams to identify upcoming project requirements and plan service team resources accordingly
- Keep the stock room and repair centre in an orderly state and order supplies accordingly to ensure smooth-running of service team
- Maintain accurate records of RMA processes and ensure smooth running of the repair team
- Liaise with customers to inform them of planned service visits and advise on status of ongoing & completed tasks
- Maintain the database of service records and tickets
- Create and coordinate regular training sessions for external partners
- Recruit and train additional service team members when required
- Manage and maintain good relations with 3rd party resources
Qualifications:
- 3 years experience in a technical role in AV industry (on-site LED install experience would be an advantage)
- Successful candidates will be able to demonstrate after-sales management experience
- Successful candidates will be able to demonstrate project management experience
- Higher education qualification in a technical subject
- UK Driving license
- Fully fluent English language skills, written and verbal
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Senior Technical Services Engineer（LED） in London employer: Unilumin
As a Technical Service Manager at our company, you will thrive in a dynamic and supportive work environment that prioritises employee growth and development. We offer comprehensive training programs, a collaborative culture, and the opportunity to work with cutting-edge technology in the AV industry, all while being part of a team that values innovation and customer satisfaction. Located in the UK, we provide a unique chance to engage with diverse projects and clients, ensuring your role is both meaningful and rewarding.
