Role & Responsibilities:
· Create and review annual plan for service team operations
· Overall responsibility for the effective operation of the UK service team, act as primary point of contact for customer’s service requests and reporting back to HQ
· Coordinate scheduling for on-site survey & service visits and allocate engineering teams from both in-house and 3rd party resources
· Coordinate with sales team to create quotations for installation & service activity
· Liaise with commercial and sales teams to identify upcoming project requirements and plan service team resources accordingly
· Keep the stock room and repair centre in an orderly state and order supplies accordingly to ensure smooth-running of service team
· Maintain accurate records of RMA processes and ensure smooth running of the repair team
· Liaise with customers to inform them of planned service visits and advise on status of ongoing & completed tasks
· Maintain the database of service records and tickets
· Create and coordinate regular training sessions for external partners
· Recruit and train additional service team members when required
· Manage and maintain good relations with 3rd party resources
Qualifications:
3 years experience in a technical role in AV industry (on-site LED install experience would be an advantage)
Successful candidates will be able to demonstrate after-sales management experience
Successful candidates will be able to demonstrate project management experience
Higher education qualification in a technical subject
UK Driving license
Fully fluent English language skills, written and verbal
Senior Technical Services Engineer（LED） in London employer: Unilumin
As a Technical Service Manager at our company, you will thrive in a dynamic and supportive work environment that prioritises employee growth and development. We offer comprehensive training programs, a collaborative culture, and the opportunity to work with cutting-edge technology in the AV industry, all while being part of a team that values innovation and customer satisfaction. Located in the UK, we provide a unique chance to engage with diverse projects and clients, ensuring your role is both meaningful and rewarding.
