At a Glance
- Tasks: Manage digital projects and ensure customer satisfaction through strategic planning.
- Company: Join a leading company in the aviation industry focused on digital innovation.
- Benefits: Competitive salary, travel opportunities, and a dynamic work environment.
- Other info: Opportunity for career growth and to work with cross-functional teams.
- Why this job: Make an impact by delivering cutting-edge digital solutions and building strong customer relationships.
- Qualifications: Experience in project management and excellent communication skills required.
The predicted salary is between 50000 - 65000 £ per year.
The IT Customer Manager, Digital Products, will oversee the delivery of digital benefits and contractual requirements for assigned customers within their region. This role is responsible for managing complex projects, coordinating cross‑functional teams, and building strong relationships with executive stakeholders. Through strategic planning and execution, you will ensure operational excellence, customer satisfaction, and the successful implementation of Unilode’s global digital network.
Key Responsibilities
- Manage and Deliver Digital Projects
Oversee and execute projects to expand the reader network and implement tag installation programs. Ensure alignment with customer timelines and proactively address potential delays or challenges. - Build and Maintain Strong Customer Relationships
Host regular digital progress updates with customers and stakeholders, ensuring clear communication and alignment on goals. Foster a strong service‑oriented environment that prioritises customer satisfaction and problem resolution. - Lead Cross‑Functional Coordination
Collaborate with internal teams, third‑party suppliers, and customers to ensure seamless delivery of digital milestones. Drive the implementation of improved processes, training, and tools to enhance operational efficiency. - Monitor and Report Performance
Own and ensure accurate weekly reporting of project status and KPI achievements. Conduct technical audits to verify the successful implementation of business requirements and recommend process improvements. - Strategic Planning and Problem‑Solving
Develop mitigation plans to address challenges and ensure the delivery of key digital objectives. Evaluate trends, anticipate changes, and recommend strategies to align with organisational goals.
Our Values in Action
- Be Humble and Curious: Continuously explore ways to improve processes and digital deployments.
- Inspire, Empower, and Prosper: Build trust and collaboration with customers and internal teams.
- Take Ownership and Get Stuff Done: Deliver projects with precision, accountability, and measurable success.
- Build a Better Future: Drive innovation and excellence in digital product implementation.
The Small Print
This role requires occasional travel (approximately 30%) to customer locations and Unilode offices. Flexibility and a proactive mindset are essential to support dynamic projects and organisational priorities.
Requirements Skills and Experience Required
Relevant experience, preferably with certified project management qualifications (e.g., PMP, PRINCE2). Demonstrated experience managing strategic projects with cross‑functional teams in an Agile environment. Exceptional analytical, communication, and stakeholder management skills. Aviation industry experience, particularly in operations, is highly desirable.
IT Customer Manager, Digital Products in Twickenham employer: Unilode Aviation Solutions
Unilode is an exceptional employer that prioritises employee growth and development within a dynamic work culture. As an IT Customer Manager in the vibrant aviation sector, you will benefit from a collaborative environment that fosters innovation and operational excellence, while also enjoying opportunities for professional advancement through strategic project management and cross-functional teamwork. With a strong focus on customer satisfaction and a commitment to building a better future, Unilode offers a rewarding career path for those eager to make a meaningful impact.
Contact Details:
Unilode Aviation Solutions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Customer Manager, Digital Products in Twickenham
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Unilode Aviation Solutions values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Unilode Aviation Solutions might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Unilode Aviation Solutions!
✨Direct Apply to Unilode Aviation Solutions
Let's not forget to apply directly through the Unilode Aviation Solutions website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Customer Manager, Digital Products in Twickenham
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Unilode Aviation Solutions.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Unilode Aviation Solutions. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Unilode Aviation Solutions
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
