At a Glance
- Tasks: Manage digital projects and ensure customer satisfaction through strategic planning.
- Company: Join a leading company in the aviation industry focused on digital innovation.
- Benefits: Competitive salary, travel opportunities, and a dynamic work environment.
- Other info: Opportunity for career growth and collaboration with diverse teams.
- Why this job: Make a real impact by delivering cutting-edge digital solutions to customers.
- Qualifications: Experience in project management and strong communication skills required.
The predicted salary is between 50000 - 65000 £ per year.
The IT Customer Manager, Digital Products, will oversee the delivery of digital benefits and contractual requirements for assigned customers within their region. This role is responsible for managing complex projects, coordinating cross‑functional teams, and building strong relationships with executive stakeholders. Through strategic planning and execution, you will ensure operational excellence, customer satisfaction, and the successful implementation of Unilode’s global digital network.
Key Responsibilities
- Manage and Deliver Digital Projects
- Oversee and execute projects to expand the reader network and implement tag installation programs.
- Ensure alignment with customer timelines and proactively address potential delays or challenges.
- Build and Maintain Strong Customer Relationships
- Host regular digital progress updates with customers and stakeholders, ensuring clear communication and alignment on goals.
- Foster a strong service‑oriented environment that prioritises customer satisfaction and problem resolution.
- Lead Cross‑Functional Coordination
- Collaborate with internal teams, third‑party suppliers, and customers to ensure seamless delivery of digital milestones.
- Drive the implementation of improved processes, training, and tools to enhance operational efficiency.
- Monitor and Report Performance
- Own and ensure accurate weekly reporting of project status and KPI achievements.
- Conduct technical audits to verify the successful implementation of business requirements and recommend process improvements.
- Strategic Planning and Problem‑Solving
- Develop mitigation plans to address challenges and ensure the delivery of key digital objectives.
- Evaluate trends, anticipate changes, and recommend strategies to align with organisational goals.
Our Values in Action
- Be Humble and Curious: Continuously explore ways to improve processes and digital deployments.
- Inspire, Empower, and Prosper: Build trust and collaboration with customers and internal teams.
- Take Ownership and Get Stuff Done: Deliver projects with precision, accountability, and measurable success.
- Build a Better Future: Drive innovation and excellence in digital product implementation.
The Small Print
This role requires occasional travel (approximately 30%) to customer locations and Unilode offices. Flexibility and a proactive mindset are essential to support dynamic projects and organisational priorities.
Requirements
Skills and Experience Required
- Relevant experience, preferably with certified project management qualifications (e.g., PMP, PRINCE2).
- Demonstrated experience managing strategic projects with cross‑functional teams in an Agile environment.
- Exceptional analytical, communication, and stakeholder management skills.
- Aviation industry experience, particularly in operations, is highly desirable.
IT Customer Manager, Digital Products in London employer: Unilode Aviation Solutions Switzerland Ltd
Unilode is an exceptional employer, offering a unique opportunity to lead the development of a new global product line in Galley Carts within a highly collaborative and international environment. Employees benefit from strong visibility and support from the Executive Leadership Team, fostering a culture of innovation and accountability while providing ample opportunities for professional growth and cross-functional collaboration. With a commitment to sustainability and customer-centric solutions, Unilode empowers its team members to drive meaningful change in the aviation industry.
Contact Details:
Unilode Aviation Solutions Switzerland Ltd Recruitment Team
