At a Glance
- Tasks: Provide compassionate support to customers via phone and email, resolving enquiries efficiently.
- Company: Join Unilink, a fast-growing leader in innovative software for the criminal justice sector.
- Benefits: Enjoy flexible working, competitive salary, and a supportive work environment.
- Other info: Be part of a dynamic team dedicated to continuous improvement and innovation.
- Why this job: Make a real difference by helping customers navigate important services with care.
- Qualifications: Strong communication skills and a customer-focused attitude are essential.
The predicted salary is between 30000 - 40000 £ per year.
About Unilink
Unilink Software is a fast-growing, international company and the leading provider of innovative, award-winning software solutions for the criminal justice sector. Our mission is to empower governments and businesses around the world to effectively secure their operating environments, intuitively manage their data, become more efficient, and foster a culture of rehabilitation. We aim to create technologies that people can rely on so that justice systems work well. We foster a culture of continuous improvement, innovation, and excellence. We care about our staff, our customers, the environment, and everything we do - principles encompassed in our social purpose statement.
We work with fantastic customers - government and private sector organisations in the UK, Europe, and Australia - who use our software solutions to reduce the administrative burden on staff, improve the information flow and security as well as to implement digital solutions to assist in rehabilitation of people in their care. We are growing quickly, expect that growth to accelerate and are looking for enthusiastic, passionate, and driven individuals to join our team. Our offices are in London, Southampton, and Newcastle, but our staff are located in the UK, Europe, and Australia. We offer flexible working, a good benefits package and competitive salary.
About the role
At Unilink, we pride ourselves on delivering a supportive, caring and friendly experience to our UTS customers. We are currently seeking a dedicated and experienced full-time Helpdesk Advisor to join our professional UK-based team. In this role, you will play a vital part in investigating and resolving customer enquiries with compassion and a strong focus on ensuring customer satisfaction, primarily on the telephone. You will identify and assess customer needs, provide clear support and guidance to both technical and non-technical users. While your primary focus will be telephone support, you will also handle customer enquiries via email as a secondary responsibility.
Responsibilities & Duties
- Respond to customer enquiries for UTS services, via telephone and email.
- Handle suspended payments and process refunds efficiently.
- Address prison-specific requests with professionalism and care.
- Support the seamless operation of UTS services by assisting with additional tasks as required.
Experience & Qualifications
- Good ability to relate to customers with a strong customer focus.
- Excellent communication skills (listening, written and verbal).
- Possess a ‘can do’ attitude and remain calm under pressure.
- Strong attention to detail.
- MS Office Suite experience preferable.
- Able to work autonomously, as well as in a team.
- Operate in accordance with company procedures and standards.
- Ability to adhere to information security and data protection standards.
Customer Service Advisor in Warrington employer: Unilink
Unilink Software is an exceptional employer that prioritises the well-being and development of its staff, offering a supportive and friendly work environment. With flexible working arrangements, a competitive benefits package, and a commitment to continuous improvement, employees are empowered to grow within the company while contributing to meaningful solutions in the criminal justice sector. Join us in making a difference from the comfort of your home in the UK, as we work together to foster innovation and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Warrington
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice makes perfect! Before your interview, do some mock interviews with friends or family. This will help you get comfortable with common questions and refine your answers to showcase your customer service skills.
✨Tip Number 3
Show your passion! When you get the chance to chat with potential employers, let your enthusiasm for the role shine through. Talk about why you want to work in customer service and how you can contribute to their mission.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Unilink.
We think you need these skills to ace Customer Service Advisor in Warrington
Some tips for your application 🫡
Show Your Customer Focus:Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond to help customers in the past, so share specific examples that demonstrate your strong customer focus.
Communicate Clearly:Since communication is key for this role, ensure your written application is clear and concise. Use straightforward language and avoid jargon. We appreciate a well-structured application that reflects your excellent communication skills.
Tailor Your Application:Take the time to tailor your application to the job description. Mention how your skills and experiences align with our mission at Unilink. This shows us that you’re genuinely interested in the role and understand what we do.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team.
How to prepare for a job interview at Unilink
✨Know the Company Inside Out
Before your interview, take some time to research Unilink Software. Understand their mission, values, and the specific services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
As a Customer Service Advisor, your ability to relate to customers is crucial. Prepare examples from your past experiences where you successfully resolved customer issues or went above and beyond to ensure satisfaction. This will demonstrate your strong customer focus.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. Respond thoughtfully and ask clarifying questions if needed. This shows that you value communication and are keen on understanding customer needs, which is essential for the role.
✨Stay Calm Under Pressure
The role requires a 'can do' attitude, especially when dealing with challenging situations. Think of scenarios where you remained calm under pressure and how you handled them. Sharing these experiences can highlight your resilience and problem-solving skills.
