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- Tasks: Lead a team to create impactful training and documentation for our innovative software solutions.
- Company: Join Unilink, a fast-growing company revolutionising the criminal justice sector with award-winning software.
- Benefits: Enjoy a competitive salary, generous benefits, and opportunities for remote work and travel.
- Why this job: Make a real difference while working in a collaborative, innovative environment that values continuous improvement.
- Qualifications: Experience in training management, excellent communication skills, and a passion for technology are essential.
- Other info: Opportunity for international travel and collaboration with diverse teams across the globe.
The predicted salary is between 36000 - 60000 £ per year.
About Unilink
Unilink Software is a fast-growing, international company providing innovative, award-winning software solutions to make a difference in the criminal justice sector. We aim to empower governments and businesses across the globe to effectively secure their operating environments, intuitively manage their data, increase efficiency, and adopt a culture of rehabilitation.
We strive to create technologies that people can rely on so that the justice system can work at its best. We maintain a culture of continuous improvement, excellence, and breaking new ground. We cherish our staff, our customers, the environment, and everything we do - principles encompassed in our social purpose statement. We collaborate with remarkable customers - government and private sector organisations in the UK, Europe, and Australia - who use our software solutions to improve information flow and security as well as to implement digital solutions to assist in the rehabilitation of people in their care.
We are expanding and flourishing quickly, and we expect that growth to continue accelerating. We are seeking enthusiastic and driven individuals that are passionate about our cause to join our team. Our offices are located in London, Southampton, and Newcastle but our staff are located throughout the UK, in Europe, and Australia. We offer a generous benefits package and competitive salary.
About the role
We are seeking a skilled and dynamic Training and Documentation Manager to join our innovative software company. This role is pivotal in ensuring our clients in the UK and around the world have access to high-quality training programs and comprehensive documentation that maximises the value they derive from our software solutions. The successful candidate will play a critical role in bridging the gap between our cutting-edge software products and our diverse international client base.
Responsibilities & Duties
- Team Management
- Plan, assign, and monitor the team’s tasks and projects, ensuring that they are completed on time.
- Provide regular and constructive feedback to the team members, recognising their achievements and addressing their areas for improvement.
- Coach and mentor team members, developing their skills and competencies, and supporting their career growth.
- Conduct regular 121’s and performance reviews.
- Manage the team's annual leave and other types of absences.
- Foster a positive and collaborative team culture, encouraging communication, cooperation, and innovation.
- Training Program Development
- Collaborate with clients, sales teams, and product managers to understand the unique training needs of users.
- Manage the design and development of customised training programs that cater to the specific requirements and cultural nuances of clients in the UK and other international markets.
- Implement effective training strategies to address various learning styles and language preferences.
- Ensure that all milestones and training requirements are delivered on time.
- Documentation Management
- Oversee the creation and maintenance of comprehensive documentation for our software products, ensuring clarity and relevance for international users.
- Work closely with the product development team to stay updated on new features and updates and incorporate these into user-friendly documentation.
- Translate technical content into easily understandable and culturally sensitive material for diverse global audiences.
- Client-Facing Interaction
- Engage directly with clients to understand their training and documentation needs.
- Conduct training sessions, both virtually and on-site, when necessary, to ensure clients are proficient in using our software.
- Function as a liaison between clients and internal teams to gather feedback and continuously improve training materials.
- Global Collaboration
- Collaborate with international teams to understand regional software usage trends and adapt training and documentation accordingly.
- Provide support to local teams in implementing standardised training programs for consistency across different regions.
- Facilitate cross-cultural communication to ensure effective understanding and implementation of training initiatives.
- Technology Utilisation
- Stay informed about the latest industry trends and incorporate relevant technologies to enhance training and documentation processes.
- Use virtual training platforms and multilingual resources to accommodate diverse client needs.
- Travel
- Regular travel to our offices and the ability to travel internationally, if required.
Qualifications & Experience
- Proven experience as a Training and Documentation Manager in a software company preferably with international clientele.
- Proven experience in developing and delivering training programs, using various methods and tools, such as e-learning, webinars, workshops, etc.
- Excellent knowledge of software development processes, methodologies, and best practices, such as agile, scrum, waterfall, etc.
- Proficient in using documentation software and applications, such as Microsoft Office 365 and Document360.
- Ability to create clear, concise, and accurate technical documents, such as user manuals, developer guides, tutorials, how-to guides, etc.
- Effective communication, presentation, and people skills, as well as the ability to collaborate with diverse teams and stakeholders.
- Ability to motivate and inspire others.
- Strong critical thinking skills.
- Strong understanding of software applications and the ability to translate technical concepts for non-technical users.
- Exceptional interpersonal and communication skills.
- Relevant training qualification (CIPD, TAP, COLF).
Training Documentation Manager employer: Unilink
Contact Detail:
Unilink Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Training Documentation Manager
✨Tip Number 1
Familiarise yourself with the latest trends in training and documentation within the software industry. Understanding how other companies are innovating in this space can give you insights into what Unilink might be looking for in a candidate.
✨Tip Number 2
Network with professionals in the field of training and documentation management, especially those who have experience in international settings. This can provide you with valuable contacts and insights that could help you stand out during the hiring process.
✨Tip Number 3
Prepare to discuss your experience with various training methodologies and tools. Be ready to share specific examples of how you've successfully developed and delivered training programs, as this will demonstrate your capability to meet the role's requirements.
✨Tip Number 4
Showcase your understanding of cultural nuances in training and documentation. Since Unilink operates internationally, being able to articulate how you would adapt training materials for diverse audiences can set you apart from other candidates.
We think you need these skills to ace Training Documentation Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in training and documentation management, especially in a software context. Use keywords from the job description to demonstrate that you meet the qualifications and experience required for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the criminal justice sector and your understanding of the company's mission. Mention specific examples of how your previous work aligns with the responsibilities outlined in the job description.
Showcase Your Skills: In your application, emphasise your skills in developing training programmes and creating documentation. Provide examples of how you've successfully implemented these in past roles, particularly in an international context.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Training Documentation Manager role.
How to prepare for a job interview at Unilink
✨Showcase Your Training Experience
Be prepared to discuss your previous experience in developing and delivering training programmes. Highlight specific examples where you tailored training to meet diverse client needs, especially in an international context.
✨Demonstrate Your Documentation Skills
Bring samples of your documentation work, such as user manuals or training guides. This will help illustrate your ability to create clear and concise materials that cater to various audiences.
✨Emphasise Team Management Abilities
Discuss your approach to team management, including how you provide feedback, conduct performance reviews, and foster a positive team culture. Be ready to share examples of how you've coached team members in the past.
✨Prepare for Client Interaction Scenarios
Since the role involves direct client engagement, think of scenarios where you've successfully gathered client feedback or conducted training sessions. Be ready to explain how you adapt your communication style to suit different clients.
