At a Glance
- Tasks: Support customers with enquiries, ensuring satisfaction through compassionate communication.
- Company: Join Unilink, a fast-growing leader in innovative software for the criminal justice sector.
- Benefits: Enjoy flexible working, competitive salary, and a supportive team environment.
- Other info: Work remotely while being part of a dynamic, international team.
- Why this job: Make a real difference by helping customers navigate important services with care.
- Qualifications: Strong communication skills and a customer-focused attitude are essential.
The predicted salary is between 25000 - 32000 £ per year.
About Unilink
Unilink Software is a fast-growing, international company and the leading provider of innovative, award-winning software solutions for the criminal justice sector. Our mission is to empower governments and businesses around the world to effectively secure their operating environments, intuitively manage their data, become more efficient, and foster a culture of rehabilitation.
We aim to create technologies that people can rely on so that justice systems work well. We foster a culture of continuous improvement, innovation, and excellence. We care about our staff, our customers, the environment, and everything we do - principles encompassed in our social purpose statement. We work with fantastic customers - government and private sector organisations in the UK, Europe, and Australia - who use our software solutions to reduce the administrative burden on staff, improve the information flow and security as well as to implement digital solutions to assist in rehabilitation of people in their care.
We are growing quickly, expect that growth to accelerate and are looking for enthusiastic, passionate, and driven individuals to join our team. Our offices are in London, Southampton, and Newcastle, but our staff are located in the UK, Europe, and Australia. We offer flexible working, a good benefits package and competitive salary.
About the role
At Unilink, we pride ourselves on delivering a supportive, caring and friendly experience to our UTS customers. We are currently seeking a dedicated and experienced full-time Helpdesk Advisor to join our professional UK-based team. In this role, you will play a vital part in investigating and resolving customer enquiries with compassion and a strong focus on ensuring customer satisfaction, primarily on the telephone. You will identify and assess customer needs, provide clear support and guidance to both technical and non-technical users. While your primary focus will be telephone support, you will also handle customer enquiries via email as a secondary responsibility.
Responsibilities & Duties
- Respond to customer enquiries for UTS services, via telephone and email.
- Handle suspended payments and process refunds efficiently.
- Address prison-specific requests with professionalism and care.
- Support the seamless operation of UTS services by assisting with additional tasks as required.
Experience & Qualifications
- Good ability to relate to customers with a strong customer focus.
- Excellent communication skills (listening, written and verbal).
- Possess a ‘can do’ attitude and remain calm under pressure.
- Strong attention to detail.
- MS Office Suite experience preferable.
- Able to work autonomously, as well as in a team.
- Operate in accordance with company procedures and standards.
- Ability to adhere to information security and data protection standards.
Customer Service Advisor in Southampton employer: Unilink
Unilink Software is an exceptional employer that prioritises the well-being and development of its staff, offering a supportive and friendly work environment. With flexible working arrangements, a competitive benefits package, and opportunities for professional growth, employees are empowered to thrive while contributing to meaningful solutions in the criminal justice sector. Join us in making a difference from the comfort of your home in the UK, as we work together to enhance the efficiency and effectiveness of justice systems worldwide.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Southampton
✨Tip Number 1
Get to know the company! Research Unilink and its mission. Understanding their values and culture will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll need to be clear and compassionate. Role-play common customer scenarios with a friend or family member to build your confidence and refine your responses.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or join relevant groups. This can give you insider tips about the interview process and even lead to referrals, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining Unilink. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Customer Service Advisor in Southampton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Service Advisor role. Highlight your experience in handling customer enquiries and any relevant skills that match what we're looking for. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for customer service and why you want to join Unilink. Share specific examples of how you've gone above and beyond for customers in the past – we love hearing those stories!
Show Off Your Communication Skills:Since this role involves a lot of communication, make sure your written application reflects your excellent communication skills. Keep it clear, concise, and professional, but don’t be afraid to let your personality shine through – we’re all about authenticity!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Unilink
✨Know the Company Inside Out
Before your interview, take some time to research Unilink Software. Understand their mission, values, and the specific services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
As a Customer Service Advisor, your ability to relate to customers is crucial. Prepare examples from your past experiences where you successfully resolved customer issues or went above and beyond to ensure satisfaction. This will demonstrate your strong customer focus.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. Respond thoughtfully and ask clarifying questions if needed. This shows that you value communication and are keen on understanding customer needs, which is essential for the role.
✨Stay Calm Under Pressure
Given the nature of the job, it's important to convey that you can remain calm and composed, even in challenging situations. Think of scenarios where you handled stress well and be ready to discuss them. This will reassure the interviewer of your ability to manage demanding customer interactions.
