At a Glance
- Tasks: Provide compassionate support to customers, resolving enquiries primarily via phone.
- Company: Join Unilink, a fast-growing leader in innovative software for the criminal justice sector.
- Benefits: Enjoy flexible working, competitive salary, and a great benefits package.
- Other info: Be part of a supportive team dedicated to continuous improvement and innovation.
- Why this job: Make a real difference by helping customers navigate our impactful software solutions.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
About Unilink
Unilink Software is a fast-growing, international company and the leading provider of innovative, award-winning software solutions for the criminal justice sector. Our mission is to empower governments and businesses around the world to effectively secure their operating environments, intuitively manage their data, become more efficient, and foster a culture of rehabilitation. We aim to create technologies that people can rely on so that justice systems work well. We foster a culture of continuous improvement, innovation, and excellence. We care about our staff, our customers, the environment, and everything we do - principles encompassed in our social purpose statement.
We work with fantastic customers - government and private sector organisations in the UK, Europe, and Australia - who use our software solutions to reduce the administrative burden on staff, improve the information flow and security as well as to implement digital solutions to assist in rehabilitation of people in their care. We are growing quickly, expect that growth to accelerate and are looking for enthusiastic, passionate, and driven individuals to join our team. Our offices are in London, Southampton, and Newcastle, but our staff are located in the UK, Europe, and Australia. We offer flexible working, a good benefits package and competitive salary.
About the role
At Unilink, we pride ourselves on delivering a supportive, caring and friendly experience to our UTS customers. We are currently seeking a dedicated and experienced full-time Helpdesk Advisor to join our professional UK-based team. In this role, you will play a vital part in investigating and resolving customer enquiries with compassion and a strong focus on ensuring customer satisfaction, primarily on the telephone. You will identify and assess customer needs, provide clear support and guidance to both technical and non-technical users. While your primary focus will be telephone support, you will also handle customer enquiries via email as a secondary responsibility.
Customer Service Advisor employer: Unilink
Unilink Software is an exceptional employer that prioritises the well-being and development of its staff, offering a supportive and innovative work culture. With flexible working arrangements, a competitive benefits package, and opportunities for professional growth, employees are empowered to thrive in their roles while contributing to meaningful solutions in the criminal justice sector. Join us in making a difference from the comfort of your home, as we continue to expand our impact across the UK and beyond.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers, make sure you can clearly explain why you're the perfect fit for the Customer Service Advisor role. Highlight your experience and passion for helping others.
✨Tip Number 3
Be proactive! If you see a job that interests you, don’t just wait for them to reach out. Follow up after applying to show your enthusiasm and commitment. A little persistence can go a long way!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our awesome team at Unilink.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Service Advisor role. Highlight any relevant experience in customer support, especially if you've worked with technical or non-technical users before.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for helping customers and your understanding of the importance of compassionate service. Don’t forget to mention why you’re excited about joining Unilink!
Showcase Your Communication Skills:Since this role involves a lot of phone and email communication, make sure your application showcases your ability to communicate clearly and effectively. Use examples from past experiences where you’ve successfully resolved customer issues.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Unilink
✨Know the Company Inside Out
Before your interview, take some time to research Unilink Software. Understand their mission, values, and the specific software solutions they provide. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
As a Customer Service Advisor, your ability to handle enquiries with compassion is key. Prepare examples from your past experiences where you've successfully resolved customer issues, especially over the phone. Highlight your communication skills and how you ensure customer satisfaction.
✨Prepare for Technical Questions
Since you'll be supporting both technical and non-technical users, brush up on any relevant technical knowledge related to the software solutions Unilink offers. Be ready to explain complex concepts in simple terms, as this will demonstrate your ability to cater to diverse customer needs.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the role. This shows that you're not just interested in the job, but also in how you can grow and contribute to the company.
