At a Glance
- Tasks: Join a fast-paced role focusing on customer service and teamwork.
- Company: Unilin, a leader in sustainable interior design and building solutions.
- Benefits: Enhanced pension, private medical cover, product discounts, and lifelong learning opportunities.
- Other info: Ongoing training and travel opportunities for personal growth.
- Why this job: Make a real impact while developing your skills in a supportive environment.
- Qualifications: Experience in customer service or sales, with strong communication and IT skills.
The predicted salary is between 25000 - 32000 £ per year.
This fast‑paced role is perfect for someone who is motivated, a good communicator, and capable of effectively prioritising their workload. It involves both independent work and teamwork, focusing on achieving personal KPI targets while maintaining high standards of customer service.
Key responsibilities include:
- Collaborating with the external sales team
- Processing a large volume of orders
- Handling customer queries and complaints via phone, live chat, and email
- Working towards personal and team goals
Who are you? A candidate who embodies our values and places the customer at the heart of everything they do.
Requirements:
- Experience in customer service, sales roles, or call centers
- Ability to handle a high volume of customer queries via phone and email
- Confidence to handle situations as they arise and think on your feet to find the best solutions
- Previous experience in a similar role
- A keen interest in the technology behind our product and the ability to learn its technical aspects
- IT skills, including knowledge of SAP
- Qualification in Business, Customer Services, or IT
Key Skills:
- Proactive approach to work, embracing company values
- Excellent communication skills
- Ability to prioritise workload
- Proficiency in Office Applications, particularly Microsoft Excel
- Strong attention to detail and sound decision‑making
- Willingness to travel for training
What can you expect?
- Enhanced Company Pension Contribution
- Private Medical Cover (upon passing probation)
- An employer with a clear sustainability strategy (for our planet, customers, and employees)
- We invest in your development and believe in lifelong learning
- Enjoy great discounts on our products
In short, you’ll be joining a Top Employer!
Interested? Get in touch with Kaitlin Barton, HR Officer at Kaitlin.barton@unilin.co.uk.
Who are we? Unilin is an international leader in interior design and building solutions with a strong focus on sustainability and innovation. With our flooring, panels, insulation materials, and technologies, we are present in the homes and workplaces of millions of people, as well as in public spaces around the world.
Who are you employer: Unilin
Unilin is an exceptional employer that prioritises employee development and well-being, offering enhanced pension contributions and private medical cover after probation. With a strong commitment to sustainability and innovation, employees enjoy a collaborative work culture that values customer service excellence and provides ongoing training opportunities, making it an ideal place for those looking to grow in their careers while contributing to meaningful projects.
StudySmarter Expert Advice🤫
We think this is how you could land Who are you
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Unilin. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Unilin before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Who are you
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Unilin:Your cover letter is your chance to shine! Tell us why you want to work at Unilin specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Unilin!
How to prepare for a job interview at Unilin
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
