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- Tasks: Assist customers with queries and complaints while achieving personal and team goals.
- Company: Join Unilin, a leader in sustainable interior design and building solutions.
- Benefits: Enjoy a competitive salary, 33 days annual leave, and private medical cover.
- Why this job: Be part of a dynamic team that values customer service and innovation.
- Qualifications: Experience in customer service or sales, with strong communication skills.
- Other info: Ongoing training and development opportunities in a supportive environment.
The predicted salary is between 28800 - 43200 £ per year.
This fast-paced role is perfect for someone who is motivated, a good communicator, and capable of effectively prioritising their workload. It involves both independent work and teamwork, focusing on achieving personal KPI targets while maintaining high standards of customer service.
Key responsibilities include:
- Collaborating with the external sales team
- Processing a large volume of orders
- Handling customer queries and complaints via phone, live chat, and email
- Working towards personal and team goals
Who are you?
Essential Criteria:
- A candidate who embodies our values and places the customer at the heart of everything they do
- Experience in customer service, sales roles, or call centers
- Ability to handle a high volume of customer queries via phone and email
- Confidence to handle situations as they arise and think on your feet to find the best solutions
Desirable Criteria:
- Previous experience in a similar role
- A keen interest in the technology behind our product and the ability to learn its technical aspects
- IT skills, including knowledge of SAP
- Qualification in Business, Customer Services, or IT
Key Skills:
- A proactive approach to work, embracing company values
- Excellent communication skills
- Ability to prioritise workload
- Proficiency in Office Applications, particularly Microsoft Excel
- Strong attention to detail and sound decision-making
- Willingness to travel for training
Training:
- Ongoing training to build confidence in handling customer queries
- Ad-hoc visits to teams in Newry, Liverpool, and Belgium for training
What can you expect?
- A competitive salary
- 33 Days Annual Leave
- Enhanced Company Pension Contribution
- Private Medical Cover
- An employer with a clear sustainability strategy (for our planet, customers, and employees)
- We invest in your development and believe in lifelong learning
- Enjoy great discounts on our products
In short, you’ll be joining a Top Employer!
Who are we?
Unilin is an international leader in interior design and building solutions with a strong focus on sustainability and innovation. With our flooring, panels, insulation materials, and technologies, we are present in the homes and workplaces of millions of people, as well as in public spaces around the world. Our brands Quick-step, Pergo, and Moduleo are probably familiar to you. Worldwide, around 7800 employees work every day to push boundaries and innovate.
Customer Service Advisor in Saint Neots employer: Unilin Flooring UK & Ireland
Contact Detail:
Unilin Flooring UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Saint Neots
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Unilin's values and products. This will not only help you answer questions but also show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will boost your confidence and help you think on your feet when handling queries during the interview.
✨Tip Number 3
Show off your communication skills! During the interview, be clear and concise in your answers. Remember, this role is all about effective communication, so let your personality shine through!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind.
We think you need these skills to ace Customer Service Advisor in Saint Neots
Some tips for your application 🫡
Show Your Customer-Centric Side: Make sure to highlight your experience in customer service and how you put customers at the heart of everything you do. We love candidates who can demonstrate their commitment to excellent service!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the skills and experiences that match the job description. We want to see how you fit into our team!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate strong communication skills, so make sure your writing reflects that. Avoid jargon and focus on what makes you a great fit for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll get to explore more about our company while you’re at it!
How to prepare for a job interview at Unilin Flooring UK & Ireland
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss your previous experiences in handling customer queries and complaints, as well as how you prioritise tasks. This will show that you understand the role and can relate your skills to their needs.
✨Show Off Your Communication Skills
Since this role requires excellent communication, practice articulating your thoughts clearly. You might want to prepare examples of how you've effectively communicated with customers in the past, whether over the phone, via email, or through live chat. This will demonstrate your ability to connect with customers.
✨Familiarise Yourself with Their Products
Take some time to learn about Unilin's products and the technology behind them. Showing a genuine interest in their offerings will not only impress your interviewers but also help you answer questions more confidently. Plus, it shows that you're proactive and eager to learn.
✨Prepare for Scenario Questions
Expect to face scenario-based questions where you'll need to think on your feet. Practice responding to potential customer issues or complaints, focusing on how you would resolve them while maintaining high standards of service. This will highlight your problem-solving skills and ability to handle pressure.
