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- Tasks: Provide technical support and enhance product quality for customer service teams.
- Company: Leading flooring solutions company based in Newry with a focus on innovation.
- Benefits: Enhanced pension contributions, private medical coverage, and excellent work-life balance.
- Why this job: Join a dynamic team and make a real difference in customer satisfaction.
- Qualifications: Strong technical aptitude and experience in technical or product support environments.
- Other info: Opportunity for personal growth and development in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
A leading flooring solutions company in Newry seeks a Customer Service Specialist to provide technical support and enhance product quality. This role is essential for ensuring that customer service teams receive accurate technical information, allowing continuous improvement.
Candidates should have a strong technical aptitude, analytical skills, and experience in technical or product support environments.
The company offers excellent benefits, including enhanced pension contributions and private medical coverage.
Technical Customer Support Specialist & Training Lead in Newry employer: Unilin Flooring UK & Ireland
Contact Detail:
Unilin Flooring UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Customer Support Specialist & Training Lead in Newry
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your technical knowledge. We want to show that we can handle those tricky questions about product support with ease!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable talking about our skills and experiences related to customer service and technical support.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows that we’re genuinely interested in the role.
We think you need these skills to ace Technical Customer Support Specialist & Training Lead in Newry
Some tips for your application 🫡
Show Off Your Technical Skills: Make sure to highlight your technical aptitude in your application. We want to see how your experience aligns with the role, so don’t hold back on showcasing any relevant skills or projects you've worked on.
Tailor Your Application: Take a moment to customise your CV and cover letter for this specific role. We love when candidates connect their past experiences directly to the job description, especially around customer service and technical support.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so make sure your points are easy to read and get straight to the heart of your qualifications and experiences.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Unilin Flooring UK & Ireland
✨Know Your Tech Inside Out
Make sure you brush up on the technical aspects of the flooring solutions offered by the company. Familiarise yourself with common issues customers might face and how to resolve them. This will show that you’re not just a people person, but also someone who can tackle technical challenges head-on.
✨Showcase Your Analytical Skills
Prepare examples from your past experiences where you've used analytical skills to solve problems or improve processes. Be ready to discuss how you approach troubleshooting and what steps you take to ensure customer satisfaction. This will demonstrate your ability to think critically in a technical support role.
✨Emphasise Training Experience
Since this role involves enhancing product quality through training, be sure to highlight any experience you have in training others. Discuss your methods for conveying technical information clearly and effectively, as well as any feedback you've received from trainees. This will illustrate your capability to lead and educate.
✨Prepare Questions About Continuous Improvement
Think about questions you can ask regarding the company's approach to continuous improvement in customer service. This shows your interest in the role and your commitment to helping the team grow. It also gives you insight into their values and how you can contribute to their goals.
