Customer Service Specialist - Data & Quality Analyst in Newry

To deliver high quality back end support to the Customer Service function by maintaining the accuracy and integrity of customer master data, pricing, and invoicing. The role plays a vital part in protecting margin, enhancing customer experience, and driving continuous improvement through insightful data analysis, structured reporting, and proactive corrective actions.

Key Responsibilities

• Maintain and validate customer master data, including pricing, discounts, rebates, and commercial conditions.
• Ensure pricing accuracy across ERP and related systems.
• Support pricing updates, audits, and change controls in line with internal governance.
• Run regular and ad-hoc reports on pricing accuracy, invoice validation, and customer data quality.
• Analyse trends, variances, and recurring issues impacting invoicing, margin, or customer satisfaction.
• Produce clear, actionable insights for Customer Service, Sales, Finance, and Operations.
• Monitor invoice accuracy and investigate discrepancies.
• Support customer claims relating to pricing, invoicing, and master data errors.
• Coordinate root-cause analysis and ensure corrective and preventative actions are implemented.
• Act as a quality gate for customer data and commercial accuracy.
• Identify process gaps and recommend improvements to reduce errors and rework.
• Support quality initiatives and documentation of standard processes.
• Work closely with Sales, Finance, Supply Chain, and IT to resolve data and pricing issues.
• Support sales reporting investigations and follow up on corrective actions.

Who are you?

• A candidate who embodies our values and places the customer at the heart of everything they do.
• Strong attention to detail with a clear focus on accuracy and quality.
• Analytical mindset with the ability to interpret data and spot trends.
• High level of ownership and accountability.
• Strong Excel and reporting skills; ERP/SAP experience is desirable.
• Ability to manage multiple tasks and priorities.
• Clear communicator with confidence to challenge data issues constructively.
• Proactive, “can-do” attitude with a continuous improvement mindset.
• Experience in Customer Service, Customer Operations, or Commercial Support roles.
• Exposure to customer master data, pricing, invoicing, or order-to-cash processes.
• Experience working with ERP systems and reporting tools.
• Business, finance, or data-related qualification desirable but not essential.

What can you expect?

• Enhanced Company Pension Contribution
• Private Medical Cover
• An employer with a clear sustainability strategy (for our planet, customers, and employees).
• We invest in your development and believe in lifelong learning.
• Enjoy great discounts on our products.
• In short, you’ll be joining a Top Employer!

Who are we?

Unilin is an international leader in interior design and building solutions with a strong focus on sustainability and innovation. With our flooring, panels, insulation materials, and technologies, we are present in the homes and workplaces of millions of people, as well as in public spaces around the world. Our brands Quick-step, Pergo, and Moduleo are probably familiar to you. Worldwide, around 8,300 employees work every day to push boundaries and innovate.